| Address: | Pune, Maharashtra, 411045 | | Website: | www.videocond2h.com |
Date -1st OCtober 2016
Customer ID :[protected]
My Videocon D2H is not working since 1st october 2016 due to no signal. I called the customer care to complain about the concerm there is some girl i forgot to ask the name, i told her that on TV screen message is coming that due to signal issues it is not working and she mentioned that it will get resolved, to whichi accepted and disconnected my phone call. I waited for full day & night it was not resolved. Hence Sunday morning i again called the customer care and Mr. Bharat Singh Yadav mentioned that we can not resolve the issues as it is out of warrenty period .
I was surprised how a signal problem is realated to warrenty period and he asked me that i have to pay Rs. 200 for the services engineer to get the signal issues reolved. When we buy any sim card for mobile say Idea or airtel and we complain that there is signal problem they never asked us to pay any amount and they try to reolsve the issues.
When i asked the customer care person to give me the complaint number he denied saying it is out of policy and constantly saying about the policy . What the bullsheet & crap policy it is ? They are just harraessing the customer. Strick action should be taken against them.
A straing message for Mr. Anil Khear, please resolve the issues of customer first and then talk about the 4Kand all. your people are incapabale of doing business and pathetic in providing services. Mr. Anil please stop cheating customer . Remember one thing its a univers law whatever go it comes back so just make sure that you do good job ! Was this information helpful? | 
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