[Resolved]  Videocon D2H — set top box connection

For videocon d2h - this is regarding cheating by your 3rd class company videocon d2h
During 25-26 jul -2020 i had call to customer care from my rtn [protected] inquiring for stream android stb as i wanted to upgrade from my current hd stb to stream android stb their to my surprise that executive gave me false information that it cannot be upgraded i have to apply for new connection if i want stream android stb as i had doubt i asked again an again but still she gave me false information.
So, finally after this irritating experience i made biggest mistake by trusting videocon d2h services and did payment of rs.3999/- using rbl bank credit card that too using other rtn as [protected] as being existing user my old rtn not allowing same.
I made payment on 26-jul-2020 18.26 p. M. Then i wrote mail next day on 27 th jul 2020 as i did not get any confirmation on my mail or my new rtn and that time i came to know that up gradation could have been done by just recharging of rs.2499/-. And i have been fooled by customer care executive which costed me rs.1500/-.
And even after so much worst experience today is 01-aug-2020 till today i have not got any confirmation or call for installation i have been chasing like fool just to get stream stb even after paying higher price such pathetic service providers you peoples.

Existing cust id :[protected]
My payment details are as follows
Following are the details of the transaction
Bank name: rbl bank
• last 4 digits of the credit card number (In case of credit card) or bank account number (In case of debit card/net banking):4576
• transaction / reference id: t94974 amount claimed by you on 27-jul-2020 as confirmed by rbl bank
• date and time of recharge: 26/07/2020 time 18.29 p. M. Ist
• amount of recharge: rs.3999/-
• screenshot of successful transaction:
• email related to successful transaction (If available): attached pdf with this of successful transaction.

And if not capable of same them refund my payment of rs.3999/- immediately.
And in case if you do installation then remember following things to do
My current balance of cust id[protected] is rs 242/- to upgraded stream as i do not want to incur loss of same and for upgrading as communicated by you its rs.2499/- but i have made payment of rs.3999/-.
It's better you cancel and refund me at earliest so that i can get services from another service provider