[Resolved] Videocon D2H — Signal issues and channels mismatched

[Resolved] Videocon D2H — Signal issues and channels mismatched

Y Yojanq from Pune, Maharashtra Dec 13, 2021 Dec 21, 2021 This thread was updated on Dec 21, 2021

We are customer of videocon d2h since 9-10 years Cust id 99385173 But we are facing signal problems since last 2 months. We raised complaint on 27th November 2021 Req.No[protected] for signal not available as we are not able to see any channels and if available the language issue is there. Then the service engineer asked us to change set top box. We bought new set top box as per their recommendation but still same problem next day. I again called and some new guy came this time and said they need to change lnb and he even asked us not to raise complaint again. As our issue will be resolved once they change the lnb. But we got no response since then. My last months recharge is wasted and even we paid the charges for set top box for no reason. And now we are getting call for next recharge...how shameful service from Videocon d2h. I request please look into this matter and do the needful. Was this information helpful? No (0) Yes (0)
Jan 15, 2022 Complaint marked as Resolved d2h customer support has been notified about the posted complaint. Verified Support Dec 14, 2021 d2h Customer Care's response Dear Customer, Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon. Thanks & regards Verified Support Dec 15, 2021 d2h Customer Care's response Dear Customer, One of the team representatives tried contacting you but you were not contactable. Please provide me with your alternate number & preferable time of calling so that my team can get in touch with you again. - Thanks & regards
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Yojanq

from Pune, Maharashtra

Dec 17, 2021

D2h Customer Care

You can call on the same mobile number (RTN) any time. We were getting only recharge related calls, so avoided receiving them for sometime.

Thanks

d2h Customer Care's response, Dec 21, 2021

Verified Support

Dear Customer,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dec 21, 2021

Verified Support

Dear Customer( Yojanq ),

I hope that my team got in touch with you and was able to assist you accordingly. Do let me know in case you need any further assistance and I will surely look into it for you.

Thanks & regards