Videocon D2H — signal not available for weeks

Address:

Khordha, Odisha, 751002

I lodged a complaint against the unavailability of signals for few channels (Star sports 2, star sports 1 hindi, star sports 3, sony ten 1, ten 2, ten 3, sony six, sony espn, sony mix) in my bouquet on 17/06/2019. I watched these channels seamlessly till 16th of june 2019 on the ind vs pak match. But on 17th the channels were not being shown, although other entertainment and movies channles are being shown. I have been caliing to the customer care daily from 17th june till today and i get the same response that the engineer visit will happen soon. But still there is not a single progression or positive sign in this! They automatically closed my complaint without resolving it, which i got to know today. So i complained again today (Complaint no.[protected] and the agent said she has opened another complaint with a new number. This is ridiculous and frustrating! It has been a week and there is not a single response from the engineer who needs to come and look out on my dish antenna which has some problem. There is an uncertainty if anyone would come to repair or not! I request here to please escalate the issue and resolve it within 24 hours, as my money which i have paid to watch the channels is being wasted..

Customer name - madhusudan dash
Customer id.[protected]
Rtn - [protected]