[Resolved]  Videocon D2H — Smart card error manipulation

Address:	140603
Website:	www.videocond2h.com/wsc/index.aspx

I have a set-up box at home with the customer id number: 1137567. Last year we had the error E04-4 error popping on our screen and we replaced the set top box because of the same on a payment of Rs. 350. This year exactly after 12 months the same problem has appeared and they are again asking for Rs. 350.
We don't have the liberty to choose a set-top box and they give us extremely sub-standard product that doesn't last a day post its warranty period. The call centre people are now telling me that I need to get another box and pay them the amount again.
I am completely distraught with this service provider and feeling helpless with their policies which I must say are lacking in more areas than one.
I hate to believe this but the organisation seems to be looking at frugal ways of profit maximisation that aren't necessarily working in their favor.

Hope to solve this issue at the earliest possible.

Regards,
A frustrated customer.