[Resolved] Videocon D2H — Technical error with D2H # 14733760

drj405

Address:

Gautam Buddh Nagar, Uttar Pradesh

I am facing Technical error in Videocon D2H(Cust ID #[protected] since 7th August(Complaint Number #[protected]. I got an SMS on 8th Aug saying issue resolved successfully but It was not. I raised a complaint on 11th August again and I was assured that it will be resolved in 24 hours, I raised a complaint on 12th August again (Complaint Number #[protected]and same thing was promised to me, its been 6 days now I am facing the issue where as Videocon oen SLA is 24 hours, Moreover Technician calls and says he would come in 5 minutes and doesn't appear in 2 hours(I had to wait to go to office). I get my D2H set us 1.5 months back and this is 4th such issue within this period Its clear menal torture from Videcon end. I would seek 100% refund from 7th August till issue gets resolved + Compensation against inconvinience caused to me. My email Id is dheeraj.[protected]@gmail.com, Contact number is [protected]

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Aug 14, 2020

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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Comments

Videocon Industries Customer Care

from Mumbai, Maharashtra

Dear Dheeraj,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon d2h Team

drj405

My customer Id is 14733760, On 17 August I raised complaint#[protected] for 7 days refund from 7 to 14 Aug outage, yet no resolution, moreover D2H people behaving like dictator, Rude, ill mannered response