Videocon D2H — they didn't have any service even I recharged.

I recharged my d2h on 27/03/2020.
But not even single channel is working and they are can't even provide any customer care not even any call about it after waiting of more than 20min on customer care number. And now they do something which cause problem in remote because remote is working and suddenly none of its button is working.
My balance is now reduced every day and i am not even watched anything because nothing is going on, all is like they are thugs. They are thief in simple language. And they said same things all time when i call their customer care bye recorded audio.