Videocon D2H — unable to choose my own channels in videocon d2h

I am using videocon d2h. After the new rules set by trai, which are really customer friendly but the service providers like videocon d2h are not passing this benefit to its customers.
My customer id with videocon d2h is[protected]. Since last 3 days i am trying to select the channels of my choice but i am not able to select the channels. The bst channels are set by videocon d2h only and i am not able to change anyone from it and when i had contacted them. They are very reluctant and saying these 100 channels are mandatory for bst pack. They selected... Kindly resolve this issue..