Videocon D2H — Validity to be extended for my subscription

Videocon D2H — Validity to be extended for my subscription

R rajani2015

Dear concern This is to bring your kind notice that my customer id - 9905015 was last recharged on[protected] for one year with one month free subscription As per that my next service should be due on[protected] But my service is been stopped on 21-09-20, also many channels in plan were stopped in between for no reasons As i am continuously trying on your customer care number from 21-9-20 onwards, on 22nd sept 20 d2h person has confirmed me there is balance mismatch issue & query is been raised for the same & the same will be resolved by 24th sept 2020 at 10.00 am But still service is not been started, on again calling today at customer care number i have been asked to mail my query to this email id This type of response & service is not acceptable from videocon I have even mailed to their nodal officer - but no response to my complaint Was this information helpful? No (0) Yes (0)
d2h customer support has been notified about the posted complaint. Verified Support Sep 29, 2020 d2h Customer Care's response Dear Rajani, Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern. Thanks & regards Verified Support Sep 29, 2020 d2h Customer Care's response Dear Rajani, Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon. Thanks & regards Sep 30, 2020 Updated by rajani2015 Hii Can i get an urgent revert its been 10 days my compliant is not yet been resolved Oct 02, 2020 Updated by rajani2015 Hii, I think i need to take support from consumer court As Videocon is unable to resolve my compliant Oct 05, 2020 Updated by rajani2015 Is there any way i can get any response from d2h or you people not bothered to revert Oct 08, 2020 Updated by rajani2015 Inspite of calls & discussion with seniors still my complaint is opened Verified Support Oct 21, 2020 d2h Customer Care's response Dear Rajini, Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern. Thanks & regards Verified Support Oct 21, 2020 d2h Customer Care's response Dear Rajini, Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon. Thanks & regards Verified Support Oct 22, 2020 d2h Customer Care's response Dear Rajini, This is to inform you that we didn't find any mismatch in your d2h account. Further, I would like to inform you that the due date was reduced due to multiple changes made in the package. Thanks & regards Oct 22, 2020 Updated by rajani2015 Hii, Pl note that there was no changes in the pack amended by us, its mistake form your end the same is been clarified to Mr. Piyush from D2h headoffice pl provide me proper justification Oct 29, 2020 Updated by rajani2015 can i get an update on my complaint Verified Support Nov 28, 2020 d2h Customer Care's response Dear Rajini, I sincerely apologize for the inconvenience. I am re-escalating your issue with my team and assure you with the best possible resolution. Thanks & regards Dec 01, 2020 Updated by rajani2015 Thanks for the assurance looking ahead for the resolution ASAP
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