Videocon D2H — videocon d2h - channel issue & complaint

RamannaKoli1681

Address:	411043
Website:	www.d2h.com

I had recharged my base pack super gold worth 367.00 rs. And got balance and still have balance as on 05th feb 2019 of 209.99, and suddenly on 04 feb 2019 all channels excluding free ones gone and reason showing on insufficient balance and as of now today (5th feb 2019 having balance in videocond2h of 209.99 rs. And daily been deducting it from my account without showing any paid channels and even not received any prior email or call from your videocond2h company. Whatever balance has been deducted from my account to not showing all paid channels those amount should be credited into my account and i have been chasing to contact videocond2h customer care on [protected] but not reachable since channels lost on 4th feb 2019.

Customer id :[protected]

Name: ramannath (Ramanna) koli

Register phone number: [protected]

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Videocon Industries customer support has been notified about the posted complaint.

Feb 05, 2019

Updated by RamannaKoli1681 I had recharged my base pack Super Gold worth 367.00 Rs. and got balance and still have balance as on 05th Feb 2019 of 209.99, and suddenly on 04 Feb 2019 all channels excluding free ones gone and reason showing on insufficient balance and as of now today(5th Feb 2019 having balance in VideoConD2H of 209.99 Rs. And daily been deducting it from my account without showing any paid channels and even not received any prior email or call from your VideoConD2H Company. Whatever balance has been deducted from my account to not showing all paid channels those amount should be credited into my account.

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Comments

Ashish Jakhar

from Jaipur, Rajasthan

I've recharged my account on 31st of January 2019 with Gold's pack of amount 300 Rs. But today on February 10 it's showing a insufficient balance message since night, even though there is 185.85 Rs still in my d2h account. I tried to get in touch with customer care via every possible way but there is no response from you guys. My customer care ID is 55887321.