Videocon D2H — Videocon D2H made faulty by the company

Address:

Faridabad, Haryana

Hi, I have Videocon D2H and my customer id is 58259108. I have a DVR and and engineer came to my house about one month back and told me that and software needs to be updated in order to run your box properly as channels will stop working without updating the software. after updating the software the hard drive went corrupt and stopped working. I was told by the engineer that they will replace the box free of cost as it is company's mistake. Since then it's been almost one month I am calling the company to fix the issue but same is still not resolved. Every time they take my complaint and tell me that engineer will visit and will fix the issue but no one comes. Please help. Regards, Rajesh Chopra