[Resolved] Videocon D2H — Videocon D2H making fool, by showing Erro 04-4

cdhananjay

Address:

Pune, Maharashtra

I was using videocon d2h for last 1.5yrs(Customer id :[protected] . Form last 2-3day I was facing problem of EROR E04-4 (Smart Card Error), when I was started my system all channels working properly, after 20-30 minute error message showing on screen and system not working (EROR E04-4). I was call to Videocon D2h Customer care they said we sent engineer you will pay Rs 150/- ( Engineer charges) if any problem you have pay additional cost. This is not my problem so why should i pay the money. I think this a trick of Videocon d2h sending error & charging extra money from customer. I have word with your engineer also they giving me fake information of extended warranty.

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Aug 14, 2020

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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Comments

Videocon Industries Customer Care

from Mumbai, Maharashtra

Dear Dhananjay,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon d2h Team

dr neel

from Noida, Uttar Pradesh

I have the same issue with error E04 ..smard card not inserted properly and same thing is told to me that it would be charged 150 rupees if engineer comes to check..but why would I pay if the problem is generated by videocon d2h itself...?my id no is 37410985
engineer came to my house and just clean the card and insert tne card again ..all channels started again ..what was that ..was it the issue ? Or just money making syestem