Videocon D2H — videocon d2h not following trials guidelines.

Customer ID 13697406
As per new guidelines I made a list of channels and submit it. At that time I was able to delete unwanted channels from 100 FTA channels. So i made a list of 100 channels which includes 26 DD channels, some FTA channels and sony marathi and maha value bouquet packs. My total amount including GST was 225Rs. I call them then they told me amount of 241Rs. I insist them that i received message of Rs225, then they told me that u just recharge with 241, after some days when as per Trias guidelines will come in force we will convert it. So i recharged with 241 rs. I recharged on 7 th Feb. but they gave me next recharge date as 28 th feb which is far before 30 days from 7th feb. That means they cheated us. Now they say that all 100 FTA channel are mandatory and for extra channels we will have to pay extra thats why this next recharge date is. About 85 % FTA channels are unwanted to me and for them I have paid 154 Rs. which made my pack very expensive. I really don't know why Tria has made this effort. All these things shows that Tria has made the decision in favour of these D2h companies. When we try to call at customer care there nos are always busy hours and hours we have to try and if luckily i was able to connect instead if giving me details they literally disconnect the call. This happened many times. This shows that there intension is not pure and they want to loot the moneys of poor peoples. Please look in to the matter seriously. Waiting for your response.