Videocon D2H — videocon d2h / package recharged but service not getting.

Sushant2989

Address:

143002

I am a customer (Customer id[protected] of videocon d2h, my registered phone number is [protected]. I have already recharged of my hindi combo package on 22.01.2020 but still now not getting service. I called to videocan d2h custercare but they are unable to help and balance is deducting daily from my account. There is a massage showing "e16-4-channel is not part of subscription". Same massage showing in free channels. Please do the needful as soon as possible.

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Videocon Industries customer support has been notified about the posted complaint.

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Comments

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Sushant,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Sushant,

We understand that your complaint is resolved now. Kindly let us know if you need any further assistance.

Thanks & regards

College Student

I have paid twice to my Videocon d2h account but till now that is not reflected to my account. I spoke lot of time to customer care center but they are not taking care of my issue.they are cheated me so I'm very disappointed with this service

d2h Customer Care's response, Jan 31, 2020

Verified Support

Dear Customer (College Student),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards