[Resolved]  Videocon D2H — videocon d2h - recharge is not updated

I have recharged my d2h connection with an amount of 298/- as per the assistance given by the customer care executives. But my connection was not reactivated. When i am contacting them they are saying that it takes 36 hours to activate the account. I have already been facing the problem of amount deduction with out my intimation and i have called the customer care for around 5 to 10 times a per day since[protected]. They promised me to solve my query but it was not solved, so i finally thought of recharging and did the recharge but it still didn't reflect in my account reactivation. And when i call the customer care they disconnect my call with out solving my query or else they keep on hold and for around 15 to 30 mins the call automatically gets disconnected. This is like cheating the customer and playing with them. I would like to take strict action against the company who are trying to fool the customers.

Here are the complaint numbers:
Complaint no.[protected] on july 16th
Complaint no.[protected] on july 28th
Complaint no:[protected] on july 31st
Complaint no.[protected] on august 2nd
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Aug 6, 2021
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
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Comments

Dear Avinash,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Dear Avinash,

We hope that our team connected with you and was able to assist you in the best possible way. Moreover, your monthly recharge amount is Rs.375.60/- (Inc. 18% GST). Kindly let us know if you need any further assistance.

Thanks & regards

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