[Resolved]  Videocon D2H — Videocon D2H Set Top Box low life

Address:	603211
Website:	www.videocond2h.com

I have been using Videocon D2H for 2 years. 6 months ago my Set Top Box (STB) developed a snag. I raised a service complaint, the service person who visited my home looked at the box from the outset and said we need to replace it and charged Rs. 400/- for the same. There was a blatant response that it cant be fixed without even opening the box. After 6 months, 2 days back, the same issue happened. Another service person came home n said the same thing that the box has to be replaced and charged Rs. 400/- again. When I mailed Videocon asking why the products have such low life, they give an irresponsible response saying 'the warranty period is 3 months and your product is void of warranty post 3 months. Further your service has been complete and hence closing the incident'. This is not the reply I expect to my question. Some word of assurance that they will look into the issue or if the same issue recurs they will make sure to have some technical expertise to investigate or provide some offer to the customer going through pains o[censored]sing their product - either of this is what is expected by a customer from a Service provider like Videocon. Shows how much they respect and value a customer by their irresponsible and inappropriate response.