[Resolved]  Videocon D2H — When recharged my Videocon d2h account, they changed the subscription plan without my consent

Address:	Dish TV India Ltd. FC - 19, Sector 16A, Film City,Noida, Uttar Pradesh,India. Pin code-201301
Website:	www.d2h.com

Dear TRAI,

I am raising this request on behalf of my mother. She is a Videocon d2h user with customer id[protected]. I was recharging her d2h account with 300 rupees, but when I went to payment page and selected internet banking as the payment option the recharge account changed to 399 on its own. When I recharged the account with this amount, I noticed that the subscription plan was changed on its own without my mother's consent. I tried to resolve this issue by calling their customer care at [protected] multiple times, but they are not willing to change the subscription plan to what I was using a month ago. The customer care is not ready to raise a complaint request even after asking multiple times. TRAI please take strict steps towards Videocon D2h so that either they change the subscription plan to previous month's plan or refund my amount of 399.