[Resolved]  Videocon D2H — worst services by videocon d2h - customer harassment

Address:

Ahmedabad, Gujarat, 380007

I haven't seen such worst call centre services in any industry.
Staff is not properly trained, not fulfilling commitment, no fear on wrong communication.
Sr. Executive is not being present and hence communicating customer to call after 1 hr. time. It's not fulfilling TRAI Guideline.
I am also marking copy to TRAI authority with this mail so that they can keep note of the same.

Nature of Complain : services get disconnected
Issue : Recharged with OMNI HD plan yearly pack and before 1 year, plan get changed automatically to highest pack Platinum HD category Pack due to which pack get exhausted earlier than its defined limit. Moreover it was also not communicated by any means of medium.

While talking to Sr. executive Mr. Vijay(Escalation) on above complaint, i have asked for communication ref no and hence above no given by sr. executive. As per him, problem was genuine and credit with remaining amount will happen in next 8 working hrs. and asked to wait till 6 pm of 05Oct19.Mr. Vijay also told about no customer complaint no since he is directly giving mail instructions to respective team. At the same time, Ch 301 & 307 were not working though it was part of pack and hence it was reactivated by him and asked me to observe or else confirmed service engineer visit.
Now surprise from Videocon D2H and got another trouble. my pack price got increased without any notification again.

Again called up CC and registered complaint on 05Oct19.
They have again agreed that it's mistake by agent and will be rectified. They agreed to remove additional 301, 307 subscription and confirmed. Still 301 additional subscription showing online. Also wrong NCF charges also reflecting.

While talking to CC again today when my services got disconnected completely, once i have been told to call after 30 min and again after 5 min been told to call after 1 Hr. since no Sr. executives available so asked to call once night shift incharge joins duty. How ridiculous is this system?

This is leading to Cheating, Fraud & harassment case on Videocon D2H.