Videocon D2H — wrong pack activated

Hi, i am mohinder singh and i am using videocon d2h from last 3-4 years. My issue is that on 31st jan i have summited my new subscription plan online. My total value which comes out is around 305 rs but now i came to know that my new activated plan is of rs 363. I don't know anything about my new plan.. For last 4-5 days i am continuous calling on customer care but nobody cares of my issue.
Numbers on which i am calling are
[protected], [protected]. Sir i don't need this activated plan. Kindly help me, otherwise i have to discontinue your services.
Thanks
Mohinder singh
Customer id[protected]
Mobile-[protected]