Videocon D2H — Wrong recharge reversal for d2h

Dear Team,

I want to inform you that the payments for recharge of
my tv dated on 9/12/2021, 16/12/2021, 18/12/2021 for the amount
300/-, 4615/-, 300/- respectively. but the amount has wrongly credited to
the different user with customer ID[protected] instead of my Current Customer ID[[protected]] .
I request you to kindly give credit/transfer of amount to my Current Account[[protected]] immediately.

Find the enclosed screenshot of my transaction for your reference:
+1 photos
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d2h customer support has been notified about the posted complaint.
Verified Support
Jan 12, 2022
d2h Customer Care's response
Dear Customer,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Verified Support
Jan 12, 2022
d2h Customer Care's response
Dear Customer,

I hope my team got in touch with you and shared all the requisite information. Please do let me know in case there is anything else I can help you with.

Thanks & regards
Jan 17, 2022
Updated by M kh
My complaint is not resolved. Kindly check for the issue and give the solution.
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