Videocon Industries Complaints & Reviews

We are not get channels from feb 14 to till dis date. I called customer daily from that day but they dont respond now they are not recieving calls too. If they left call they suppose to say we will rectify your problem. Again they do same. Some times they hold my call 35 minutes. They say we send technician but not. Please resolve our channels. They put new set up box at 14 feb. On that i gave him 850.

Please change my registered number. My old mobile number got deactivated and i am having problem recharging my account. I would request you to please change my number as soon as possible. The old number was [protected] and my new number is [protected]. The old number is not in use now. I don't have that number. I request you to do change my number so that i can recharge easily.

I have videocon d h and selected 40+ channel and it costs 250+ and d2h added his channel own it on and i requested to deactivate that channel, but they didn't do that plsese help. I phoned him 10 time + and didn't get my solution.

Videocon d2h id:[protected]
Mobile no:- [protected]
Channel name:- music active


Please help

I have raised a compliant against subscription of hd channels and after calling them for nearly 30 times i do not get a response nor any solution. I have emailed them providing necessary information and i do not get s response from them over an email as well.

These people do not care about customers and their issues.

When asked to escalate they don't do so... The senior agent also does not what the solution is.

Please do not opt for videcon d2h vendor at all.
They are just cheating and do not help

Hi,

My d2h is not working. I am not able to connect there customer care, always there line is busy or disconnected[trying to reach they from last 4 days]. While recharging for channel it always throws error. So i am not able to use the service.
I have already paid 2k for installation, now i am feeling helpless.
Please help me.

Regards,
Nitesh saha
Id :[protected]

My id 63547982...
I recharged my accnt on 1st march... Silver marathi combo i selected.. But i m nt able to see zee marathi and colors marathi.. And also i want to chsnge this plan... Bt videovon d2h customer service is nt recieving phone?... Nobody is helping out... I did mail also... Continuosly calling customer care whole dat. Waiting for 10 n more mins... Still nobody recieving

Customer id[protected]
Plan - d2h flexi pack opted for mainly tamil channels

Recharged for rs.265/-. Plan expires on 14th march 2019. I still have balance of rs. 50.37/- in subscription account.. While seeing channels today could find many channels being removed from display for ex. Zee tamil, jaya tv, raj tv, vijay tv etc stating insufficient balance.. How come this is possible..? How channels are removed when i have sufficient balance without prior information?.. I need a clear explanation from them.. Please help to resolve the issue really frustrated with this approach.

Regards,
Shankar
[protected]

It has been since 1 year i am trying to change my videocon d2h old rtn into new rtn but could not find any of the solution.
Today i got to know about your website so without any delay i submitted my complaint to u.
I hope u may take me out from this problem.
Thank you
My customer id is[protected]
My old rtn [protected]
New rtn [protected]
Kindly do it as soon as possible..

I have recently relocated to a new house as on 1st of march and have been calling videocon customer care number on[protected] but i am never able to connect to their customer executive. I am not sure if this number even works,. All i get is a beep sound and the call gets disconnected. It has been more than 5 days and the issue is still the same. As i found the customer care number to be useless i emailed customer care email id at [protected]@dishd2h.com and relocation email id [protected]@d2h.com and received an response 2 days later advising the same template but none answered by question. I emailed the nodal officer which i found from videocon portal and never got a response either. I wasn't surprised. With complete frustration i am writing this complaint that videocon has shown a very poor customer care experience overall and i am quite not sure if i will recommend them. I also tried to change my rtn using the sms option to new one and when i key in the words and send to 56677 as instructed in their website i get a response stating this keyword has been expired. I completely lost hope and for a moment and i thought videocon has closed down all their services in india and they are yet to decommission their website. As a consumer i would suggest you guys appoint a head to look over the operations and customer experience. To start with conduct a survey to know where you stand with customer satisfaction.
Thanks.

My customer id of videocon d2h, 73682829, i select channels a 10 to 15 times in a 1 month but not single channel visible to me, after writing complaint mail to videocon they not give solution & i call each & every day 2 to 3 times to customer care they not solve problem. Channels not visible since last 15 day to today 5 march 2019. Bad service * rude staff language.

Dear team,

Please note i have lost my register mobile number ([protected]). Now i want to update my new register mobile number ([protected]). I am unable to subscribe the channels on videocon like star utsav, star sports tamil. So i kindly request you to give your earliest support in this regards to resolve this issue.

Best regards
Sabari nathan

My customer id:[protected].

Since i am moving out of india for my job, i have surrendered my [present registered mobile number [protected]. Request you to please change my registered mobile number from [protected] to new mobile number [protected] which is in my wife's name.

I do not use [protected] anymore and surrendered this number as i am moving out of india.

You may contact my wife on [protected] for any further details.

Hi team,
I really dont understand a need for promotional calls everyday when everything is available on site and customer can customise the package as and when needed.

I am receiving daily unwanted calls from videocon d2h inspite of registered for dnd. I have requested multiple times to remove my number from call center system they just say they wll do and next day again i get a call. No other companies like airtel or tata sky harass their customers to this extent. This is so frustrating.

My customer id is[protected] and i badly request to stop any call from videocon d2h.

I have recharged by above account rs.219 on 25/2/19 and got confirmation on the same. However, viewing of channels is blocked from 26th onwards. I have been calling customercare phone numbers frequently but i could not get through all these days.

Please check and start functioning the channels immediately. Since, you have blocked viewing unreasonably, the time blocked may be extended further from the date of functioning

Awaiting your response

Regards

Krishnankutty nair

I would like to inform you that videocon d2h is a cheater company, all their committments are false. For the past 2 days my d2h is totally hanged up inspite of giving so many complaints further i would like to add their they have appointed all stupid and uneducated executives they don't even understand the customer id when we are informing them above and all their networks are so busy we have to be in quee for almost 01 hour, i have already given advance payment for 1 year nd taken super gold pack but then also they have cutt off many of the channels. Frankly speaking a cheater company which doesn't deserve to be in market.

After multiple attempt of customer care by phone or mail but still my issue not resolved. They are not givng me the options to choose by phone and my also blocked my d2h login access.
My concern is to login access to my d2h account[protected] rtn - [protected] and i want to subscribe my
Favorite channels as there is no other option to choose my favorite channels only.
But as i clearly mentioned in my previous i am unable to login my d2h account not in my d2h app as well as website.

Regards//
Mayank gupta
[protected]
Mayank. [protected]@gmail.com

I have recharged my d2h with 900 after selecting my pack and the service is not resumed, i have called the customer service about 50 times but they replied only once and didn't solve the problem. They asked me to select channels and i did it as per their wish but still got no response, they don't respond to their customer service. The new tariffs made my tv bill go much higher than before.

Sir
mi cid no[protected]
we called cust care no on 5.3.2019.
problem is we are activated south HD platinum, but not getting all channels related to telugu, we are getting unwanted channels which are charged 1150 per month for two connections.i requested for downgrade which they are not accepting.kindly see that they have some penality for this .

I have been trying to select the channels as per the new trai norms since the past month and have been unable to do so. I have sent multiple mails and called your customer care many times but they are unable to give any reason or a solution for the problem. I have been asked to wait for half hour to 5 hours after each interaction and nothing is done about it.
It seems your customer care is not allowed to register a complaint for this - which is funny, because a customer care support is supposed to be there to look into complaints and solve problems.
My customer id is[protected]. Please look into the problem and let me change the package.

As i have bought the videocon d2h set up box in delhi and now i shifted to jammu and kashmir, i lost my last registered telephone number and also does not know the rtn. Please help me in this issue as due to this i does not susscribe to channel packs as they want code through rtn. I want to change my rtn number please please help to resolve my problem