Videocon Industries — ala carte channel not activated - e152-4 error

Arjit Bansal

from Delhi, Delhi

Mar 27, 2019

Address: 560064

I have requested for star sports channel activation and its been more than a week and they haven't done anything.
I have dropped them 3 emails at [protected]@d2h.com and called them dozen times a day from the past 1 week. But still no solution.

I have even tried all different ways to activate the channel as they suggested like giving a missed call on a toll free no with the channel no. But still it is not activated.

I am really frustrated with their service and replies when i call the customer care for this. Out of 20 times only once the call will get connected and if somehow you are able to talk to the customer executive all they have to say is - "i am sorry, but we have technical problems - server is down. So we cant do anything now please call back in 20mins"

I just want the channel activated. Currently it is showing e152-4 error.

D2h custmerid[protected]

Was this information helpful?

No (0)

Yes (3)

Videocon Industries customer support has been notified about the posted complaint.

Related Videocon Industries reviews

View all 4626 Videocon Industries Reviews

Comments

Mohammad Nasim Akram

Mar 27, 2019

This is on regular practice, every time I recharge the services are resumed after 2-4days. The service lines never reachable and the no response of mail even.
If this persists I will have to switch to another cable operator. The company pay compensation for the regular delay.

Kindly help.
Customer Id[protected]

ala carte channel not activated - e152-4 error - Comment #3388153 - Image #0

ala carte channel not activated - e152-4 error - Comment #3388153 - Image #1

d2h Customer Care's response, Mar 29, 2019

Dear Nasim,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care's response, Apr 2, 2019

Dear Nasim,

As discussed over the call with you on RTN- 9771486725, now the issue has been resolved.

Regards,
Team d2h

Gautam Gajjar

Mar 27, 2019

My old mobile phone number [protected] & I change mobile phone number [protected] this number as activ for new registered mobile phone number plz change the my mobile phone number

d2h Customer Care's response, Mar 30, 2019

Dear Gautam,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

appamn

from Bhusawal, Maharashtra

Mar 27, 2019

Plz change my registered mobile number for videcon d2h Id[protected]
Old no -[protected]
New no -[protected]
Thanks

appamn's reply, Mar 22, 2019

Pleas Solve as early as possible

d2h Customer Care's response, Mar 30, 2019

Dear Customer (appamn),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

nagesh madhavrao jagtap

from Pune, Maharashtra

Mar 27, 2019

VIDEOCON D2H- CUSTOMER ID[protected]
change in RTN ( Registered Telephone number)
OLD RTN NO- [protected]
NEW RTN NO- [protected]

nagesh madhavrao jagtap's reply, Mar 21, 2019

I HAVE VIDEOCON D2H CONNECTION WITH RTN NO - 9226997318 SINCE SHARPLY 2007 MEAN TIME I HAVE LOST MY TATA DOCOMO SIM CARD -9226997318 BECAUSE OF THAT I AM UNABLE TO LOG IN OR RECEIVED MESSAGE ON MY RTN NO.
I WANT TO CHANGE MY RTN NO THAT IS 8975230204
PLEASE DO THE NEEDFUL IN THIS MATTER AT THE EARLIST SO THAT I CAN RENEW MY D2H PACAGE
THANKING YOU
SHRI N.M.JAGTAP
CUSTOMER ID - 40521096

d2h Customer Care's response, Mar 29, 2019

Dear Nagesh,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care's response, Apr 2, 2019

Dear Nagesh,

We would like to inform you that as per your request we have updated the new RTN- 8975230204 in your d2h account.

Regards,
Team d2h

Sachin Kulthe

Mar 27, 2019

Plz change my old register mobile no. Old mobile no [protected], new mobile no [protected]
Customer id :[protected]
Old mobile number was locked. So I want to chose new channel.

d2h Customer Care's response, Mar 30, 2019

Dear Sachin,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

Muhammad Gulab

Mar 27, 2019

On Our Customer ID we have activated popular pack but then too some channels like colors, star plus are not working...its asking to subscribe to that channel which is already in the base pack...I would request You To Please Look After This Problem As Soon As possible..its a kind request

d2h Customer Care's response, Mar 30, 2019

Dear Gulab,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Mar 29, 2019

Dear Arjit,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

Arjit Bansal

from Delhi, Delhi

Apr 1, 2019

My prosblem is still not resolved. Yesterday also i called the customer care and after listening to everything they told its a technical issue they can't do anything. Please call back in 30mins.

Tell me what action can i take against the company?

d2h Customer Care's response, Apr 1, 2019

Dear Arjit,

We are sorry for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h