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Videocon Industries Complaints & Reviews

www.videocon.com

2.3

Updated: Mar 26, 2026

Complaints 4629

Resolved

2094

Unresolved

2535

Good! Videocon Industries values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Videocon Industries step up their efforts to fully resolve all complaints 👍

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Address: A-505, New Ushanagar CHS, Khandelwal marg, Bhandup west, mumbai-78, Mumbai City, Maharashtra, 400078

Hi
This is to inform that i am unable to view channels from 31 march 2019 although my plan was till 07/04/2019

And customer care of vediocon dth not responding.

My customer id is[protected] and although my dth account daily reduces i am unable to view channels

Pls look in matter
Contact me on [protected] my registered mobile no.

I want action to be taken against operator and also want the operater compensate for the days loss .

Looking forward whether should i recharge or not as i am unable to view channel. If i recharge now will i be able to see channel

Thanking you

Akash Gupta
[protected]

Videocon Industries customer support has been notified about the posted complaint.

View replies

d2h Customer Care

from Delhi, Delhi

Apr 4, 2019

Dear Akash,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

A

ayayz

from Bhopal, Madhya Pradesh

Apr 4, 2019

Missing My RTN Plz change my new number [protected]

Videocon ID[protected]
Name : Ayaz Khan
Mobil : [protected]
State : Madhya Pradesh
City : Bhopal

d2h Customer Care's response, Apr 4, 2019

Dear Ayaz,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

A

Ajoy kumar 1965

from Pune, Maharashtra

Apr 4, 2019

ID :[protected]
Name: Ajoy Bhattacharya

During regiatration of me RTN mobile number was entered as wrongly .
Wrong Mobile Number entered : [protected]
Corrected mobile number : [protected]
Please correct my mobile number as [protected]

d2h Customer Care's response, Apr 4, 2019

Dear Ajoy,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

S

Sanjubtn

from Kolkata, West Bengal

Apr 4, 2019

My old rtn is not in use for long time and sim also not active, kindly change it to [protected],

d2h Customer Care's response, Apr 4, 2019

Dear Customer (Sanjubtn),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

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Address: Mahatma Phule Nagar Risod district Washim, Washim, Maharashtra, 444506

Website: www.d2h.com

Www.d2hcom 4se5 bar manual pack activate Kiya Hai Magar inke customer care ko call kiya to minimum 2ghante 3ghante jata hai call lagne ke bad Seedhi baat bhi Ki Nahi Jati Uske bad call cut kar dete Hain Aaj Subah Hai 274month ka pack main activate kiya tha Magar charges to lag rahe hain par channel Nahin dikh rahe aur bahut pareshan kar rakha hai

Videocon Industries customer support has been notified about the posted complaint.

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Address: Trivandrum, Thiruvananthapuram, Kerala, 695101

I am a videocon D2H customer since long time. The customer -ID 58806120. Recently i have charged my account on 02/04/2019 with Rs 1000, after if was suspended. Unfortunately i am not able to view the channels till now. also when i called the customer care which luckily got connected, an executive naming Mr.Thahsib was very rude and mannerless in talking and was not at all helpful in solving the issue. He told i have to pay 200 for the service engineer to fix the issue.I dont understand the logic i payed for the D2H and videocon is not able to provide me the service and he is telling me to pay 200 to make videocon work. Y should i? These type o[censored]neducated executives will definitely make videocon reach very high very soon.

Aug 6, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

View replies

R

Rõçky Rãm

Apr 4, 2019

I know my I'd but forgot my rtn. It is difficult to add my pact.please resolve this as far as possible. It is my sincere request.

d2h Customer Care's response, Apr 4, 2019

Dear Rocky,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

S

Sureshkumar nn

from Chennai, Tamil Nadu

Apr 4, 2019

I am not able to select the channels and when it is allowed through Television they tell us to send us a SMS to 566777, . The message is not going.

d2h Customer Care's response, Apr 4, 2019

Dear Suresh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Apr 4, 2019

Dear Customer (sas624),

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Apr 5, 2019

Dear Customer (sas624),

We would like to inform you that we have tried to call on RTN ( [protected] / [protected] ), but you are not contactable. Moreover, we have sent refresh command to your account if still issue remains same kindly share error screenshot.

Regards,
Team d2h

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My satellite card is not working and it is showing error message (E06-4) but i have inserted my card properly please repair it response me. Please pay attention this side and repair my card response me very fast please please please pay attention at this and get it repaired very very fast and send me very fast i have inserted my card 4-5 times but it show only error message

Videocon Industries customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Apr 3, 2019

Dear Manthan,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

P

Puja Shinde

from Delhi, Delhi

Apr 3, 2019

I do not remember RTN.How to reset.Coustmer ID is[protected].Please mention the new mobile no- [protected].

This user name is Suraj Ashok Shingade.

I m Wife of his.

d2h Customer Care's response, Apr 3, 2019

Dear Puja,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

M

Manisha Chougule

Apr 3, 2019

I would like to request you to change my old registration number to my new phone number my customer Id is[protected]

d2h Customer Care's response, Apr 3, 2019

Dear Manisha,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

M

Madhunikhil9

from Mumbai, Maharashtra

Apr 3, 2019

My sim card is not working which I have registered to your company.So please change my registered mobile number to [protected]

d2h Customer Care's response, Apr 4, 2019

Dear Madhu,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

M

Manijun22

Apr 3, 2019

My customer ID :[protected]
Name : Arul
I register my old number. But i miss that number. Now I want to change my new Number.

I tried customer care, but line not available.
I want to activate vijay super and start vijay tamil channel

d2h Customer Care's response, Apr 3, 2019

Dear Customer (Manijun22),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

K

Kannan Pranesh

from Hosur, Tamil Nadu

Apr 3, 2019

Videocon satellite lcd tv other functionality is working good. D2h only not working. I will try to contact customer care last one month. that tv is 3 yrs warranty and I also saw a tag of 3 years warranty.

K

KumarMBN

from Hubli, Karnataka

Apr 3, 2019

My video com subscriber ID[protected] please remove my mobile no and my new mobile no [protected]

d2h Customer Care's response, Apr 4, 2019

Dear Customer (KumarMBN),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

U

uzer uddin

from Jaipur, Rajasthan

Apr 3, 2019

I am customer of d2h id no 23604962.After the new trai rules enforced i m trying to contact them on customer care but they always have same excuse of technical error.I also tried on website and app but i am not able to set my pack

d2h Customer Care's response, Apr 4, 2019

Dear Uzer,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care's response, Apr 5, 2019

Dear Uzer,

As discussed over the call on RTN ( 9928565212 ), your issue related to services not working has already been resolved.

Regards,
Team d2h

R

Rohit RG

from Delhi, Delhi

Apr 3, 2019

Please change my old register number i.e.-[protected] and converted(register) in my new no.-[protected] plz solve my problem as soon as possible..

Rohit RG's reply, Mar 24, 2019

Please change my old register number i.e.-9654025758 and coverted(register) in new number 9717174464. Please solve my problem as soon as possible

d2h Customer Care's response, Apr 4, 2019

Dear Rohit,

Thanks for writing in. If you want to register/change your mobile number then you can message us in this format.
RTN << New RTN >> to 566777 or 9212012299

Regards,
Team d2h

C

Chetan harika

Apr 3, 2019

Hi sir videcond dishtv my customer id[protected] my run number changing request [protected]

d2h Customer Care's response, Apr 4, 2019

Dear Chetan,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

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Address: Room no. 4 Surya Krupa Chawl near ahmadi masjid asalpa ghatkopar west mumbai, Mumbai City, Maharashtra, 400084

I recharged my d2h account on 26.03.2019 but till date my tv is not connected error massage reflected e-107-4 how ever i contact lots of time to customer care but very rude and irresponsible behave not attend call so many time even i email my complaint to their nodal officer, customer care but till date no reply even ask them to refund my recharge amount but they said there is no procedure to refund amount i

Videocon Industries customer support has been notified about the posted complaint.

View replies

V

Vikas Gupt

Apr 3, 2019

After recharging my d2h I am unable to view my selected pack

d2h Customer Care's response, Apr 3, 2019

Dear Vikas,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Apr 3, 2019

Dear Mr Vakhare,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

K

Kîráñ Thàkør Đķ

from Delhi, Delhi

Apr 3, 2019

Plz change my Registered mobile Number

Old No -[protected]

New No-[protected]

d2h Customer Care's response, Apr 3, 2019

Dear Kiran,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

R

Ratheesh K.R.

from Changanacheri, Kerala

Apr 3, 2019

Please change my old RTN[protected]to new RTN [protected]

d2h Customer Care's response, Apr 3, 2019

Dear Ratheesh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

R

Rajeshkumar05989

from Vellore, Tamil Nadu

Apr 3, 2019

I have purchased vediocon D2H. My customer ID#[protected], name UMA. Last night[protected] recharged start sports tamil#521 by missed call option. But still not activated channel. Kindly resolve it.

d2h Customer Care's response, Apr 3, 2019

Dear Rajesh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

C

Chandan CG

Apr 3, 2019

Please change my RTN from [protected] to [protected]. Customer ID : 93578600.
Kindly resolve the issue ASAP.
Not able to recharge my account due to this issue.

d2h Customer Care's response, Apr 3, 2019

Dear Chandan,

Thanks for writing in. If you want to register/change your mobile number then you can message us in this format.
RTN << New RTN >> to 566777 or 9212012299

Regards,
Team d2h

G

Godhavari Raghu

from Hosur, Tamil Nadu

Apr 3, 2019

My old number ([protected])missing... Customer I'd[protected], please change my new no [protected]

d2h Customer Care's response, Apr 4, 2019

Dear Raghu,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

K

Kannan Pranesh

from Hosur, Tamil Nadu

Apr 3, 2019

Videocon satellite lcd tv other functionality is working good. D2h only not working. I will try to contact customer care last one month. that tv is 3 yrs warranty and I also saw a tag of 3 years warranty.

d2h Customer Care's response, Apr 4, 2019

Dear Pranesh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

K

KumarMBN

from Hubli, Karnataka

Apr 3, 2019

My video com subscriber ID[protected] please remove my mobile no and my new mobile no [protected]

d2h Customer Care's response, Apr 4, 2019

Dear Customer (KumarMBN),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

T

[email protected]

from Pune, Maharashtra

Apr 3, 2019

As per TRAI rules m not able to select channel from call center, website, mobile apps, also I have sent an email to their customer care number but no reply.

Regards
Tejas Parmar

d2h Customer Care's response, Apr 4, 2019

Dear Tejas,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

S

SR Technologies and multi service

Apr 3, 2019

I have selected the plan as I want online and submitted the pack as I want they excepted but when I recharged my Videocon D2H I'd my all previous channels gone only blank screen showing

d2h Customer Care's response, Apr 4, 2019

Dear Customer (SR Technologies and multi service),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

B

Bhagyashree Shetty

from Mumbai, Maharashtra

Apr 3, 2019

Please change registered phone no of coustmer id[protected] from number [protected] to [protected] kindly do the needful beacuse we are facing lots of problem beacuse of this.
Thankyou in anticipation.

d2h Customer Care's response, Apr 4, 2019

Dear Bhagyashree,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

Y

Yogesh Tamhankar

Apr 3, 2019

New package selected by me but till not activated to my d2h id no. 62335521. Also no any customer care no. Working properly which given on d2h side.

d2h Customer Care's response, Apr 4, 2019

Dear Yogesh,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care's response, Apr 5, 2019

Dear Yogesh,

We would like to inform you that the package has been changed according to the new regime & refresh command sent. If you want to make any changes then you can do the same via our application or website.

Regards,
Team d2h

M

mayur99888

from Mumbai, Maharashtra

Apr 3, 2019

RTN is not correct for my subscribed ID.

Please help me to get it corrected

Customer ID is[protected]
I want my RTN to be registered [protected]

d2h Customer Care's response, Apr 4, 2019

Dear Mayur,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

A

Anaswa V Saju

from Ernakulam, Kerala

Apr 3, 2019

Sir, please change the registered mobile number as we dont have access to old number. To change the base plans i have to login with rtn. Please do the needful. Thankyou..

d2h Customer Care's response, Apr 3, 2019

Dear Anaswa,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

R

Ritik Tyagi

Apr 3, 2019

Please unsubscribe channel number 132 and add amount Videocon account.Because I subscribe channel number 132 by kindly mistake

d2h Customer Care's response, Apr 3, 2019

Dear Ritik,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

K

Kapil26086

Apr 3, 2019

Hii..My Videocon D2H id Is[protected]
Please change my Registered No.
old RTN is [protected]
New RTN is [protected]

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Address: Bettadasanapura, 560100

Hi sir/mam, this is giri varma my customer id[protected]. Today morning around 7:30 am no channels were displayed in my tv. By that i checked my balance and recharged with 400/-. I got the recharge successful message. But still no channels were displayed. I've contacted their customer center although there is no use in that. None of the channel is telecasted. Their is no alert message of low balance by their side. I need a solution for this.

Videocon Industries customer support has been notified about the posted complaint.

View replies

S

Shankar Prasad Bhoi

Apr 3, 2019

Change my old RTN for id 33226407 as [protected] for proper functioning and message

d2h Customer Care's response, Apr 3, 2019

Dear Shankar,

Kindly share the mobile no. which you want to update in your account with your customer ID at [email protected] as we are unable to fetch RTN on this website.

Regards,
Team d2h

M

Manijun22

Apr 3, 2019

My customer ID :[protected]
Name : Arul
I register my old number. But i miss that number. Now I want to change my new Number.

I tried customer care, but line not available.
I want to activate vijay super and start vijay tamil channel

M

Manijun22

Apr 3, 2019

My customer ID :[protected]
Name : Arul
I register my old number. But i miss that number. Now I want to change my new Number.

I tried customer care, but line not available.
I want to activate vijay super and start vijay tamil channel

d2h Customer Care's response, Apr 3, 2019

Dear Customer (Manijun22),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

K

Kannan Pranesh

from Hosur, Tamil Nadu

Apr 3, 2019

Videocon satellite lcd tv other functionality is working good. D2h only not working. I will try to contact customer care last one month. that tv is 3 yrs warranty and I also saw a tag of 3 years warranty.

d2h Customer Care's response, Apr 4, 2019

Dear Pranesh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

V

Venky Venkatadri

from Mysore, Karnataka

Apr 3, 2019

Change mobile number plz [protected] old number [protected]

d2h Customer Care's response, Apr 4, 2019

Dear Customer (Venky Venkatadri),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

D

Dv3dev

from Delhi, Delhi

Apr 3, 2019

My no is[protected] and customer care doesn't take phone calls and showing unethical behaviour . Not getting service properly

d2h Customer Care's response, Apr 3, 2019

Dear Customer (Dv3dev),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

S

Shazli786

from Mumbai, Maharashtra

Apr 3, 2019

Registered number is [protected] from last month we cannt open the d2h already we have paid the amount. Several times we are trying to call on coustomer care nobody answering the call i have email also but no reply den we msg qr code again from registered numbet still not any answerrd

d2h Customer Care's response, Apr 4, 2019

Dear Shazli,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

N

Niroj Patra

Apr 3, 2019

Lost My RTN MOBILE NUMBER means its gone..
But i want to change my other RTN but i dont have current RTN number.
I have D2H custmer id is 97703483.

Hi
plz change the current RTN [protected] to new RTN no [protected]

Niroj Patra's reply, Mar 24, 2019

Lost My RTN MOBILE NUMBER means its gone..
But i want to change my other RTN but i dont have current RTN number.
I have D2H custmer id is 97703483.

Hi
plz change the current RTN 8447496265 to new RTN no 9439478617

d2h Customer Care's response, Apr 4, 2019

Dear Niroj,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care's response, Apr 5, 2019

Dear Niroj,

We would like to inform you that RTN (9439478617 ) is updated in your account.

Regards,
Team d2h

K

Kapil26086

Apr 3, 2019

I am Customer of Videocon D2H My ID is[protected]..
I tried Since 2 months to contact D2h Customer carebut Everytime they are busy.. I am not satisfied to Of their work.. They Cut balance And didnt work.. Do something For My D2H connection..

d2h Customer Care's response, Apr 3, 2019

Dear Kapil,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

V

Vaibhav Babar

Apr 3, 2019

My Videcon D2H Customer ID is 63912284
I have just recharged may D2H via net banking. Rs 245 has been cut from my account But recharge was unsuccessful.
Bank reference no. for this payment with Bharat Businesses Channel is IGAFSHZBX6.
Please solve this problem immediately

d2h Customer Care's response, Apr 4, 2019

Dear Vaibhav,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care's response, Apr 5, 2019

Dear Vaibhav,

We would like to inform you that the recharged amount of Rs. 245/- on 24th March 2019 has been already credited in your account.

Regards,
Team d2h

S

Susikaran Susi Sbc

Apr 3, 2019

Please change my phone number
Cus Id no[protected]
New phone num - +[protected]

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Address: Village and Post Benti banthra sarojini nagar lucknow, Lucknow, Uttar Pradesh, 226401

My name is shivam shukla and i have videcon d2h connection.
I had recharged my videocon d2h id no.[protected] on 1/04/2016 by 220 rupees,
After which the services were not started.in this regarding, the company's customer care is being fooled only on many occasions. The company is not even launching services and is charging the rates accordingly, the biggest thing is that the company does not provide services as per the full charge on 220 or other recharge, for example to recharge 220 but videocon is offering only rs 214 on the id. Even after following all the instructions given by the customer care officer, the service has not been started yet. According to the instructions of trai, i have also chosen my channel, and now it is being told that an engineer will have to pay 200 rupees. He will come and see the problem but there is no guarantee of time to solve, both in the condition rupees must be paid, some channels including lok sabha tv, rajya sabha tv, tv9 india, and home channels are being telecasted, but the rest of the channels have not started even after recharged. Or is it. The company is arbitrarily raising the money and the problem is not ready to hear. Please take proper action.

Aug 6, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Apr 02, 2019

Updated by Shivam1100 My Name is Shivam Shukla and i have videcon d2h connection.
I had recharged my videocon d2h ID No.[protected] on yesterday 1/04/2016 by 220 rupees,
after which the services were not started. In this regarding, the company's customer care is being fooled only on many occasions. The company is not even launching services and is charging the rates accordingly, the biggest thing is that the company does not provide services as per the full charge on 220 or other recharge, for example to recharge 220 But Videocon is offering only Rs 214 on the id. Even after following all the instructions given by the Customer Care Officer, the service has not been started yet. According to the instructions of TRAI, I have also chosen my channel, and now it is being told that an engineer will have to pay 200 rupees. He will come and see the problem but there is no guarantee of time to solve, both in the condition Rupees must be paid, some channels including Lok Sabha TV, Rajya Sabha TV, TV9 India, and home channels are being telecasted, but the rest of the channels have not started even after recharged. Or is it.he company is arbitrarily raising the money and the problem is not ready to hear. Please take proper action.

View replies

S

Sdhrtptl

Apr 3, 2019

Hi, i have recharged rs 10000 to my videocon d2h account [protected] by mistake.

I wiuld like to revert thr transaction as i intended for a recharfe of 1000rs only. I have been following up with customer care but being directed to dead end eveytime. Can you please help me to get the amount refunded.

d2h Customer Care's response, Apr 3, 2019

Dear Customer (Sdhrtptl),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Apr 3, 2019

Dear Shivam,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

K

KumarMBN

from Hubli, Karnataka

Apr 3, 2019

My video com subscriber ID[protected] please remove my mobile no and my new mobile no [protected]

d2h Customer Care's response, Apr 4, 2019

Dear Customer (KumarMBN),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

K

Kannan Pranesh

from Hosur, Tamil Nadu

Apr 3, 2019

Videocon satellite lcd tv other functionality is working good. D2h only not working. I will try to contact customer care last one month. that tv is 3 yrs warranty and I also saw a tag of 3 years warranty.

d2h Customer Care's response, Apr 4, 2019

Dear Pranesh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

K

keval88

Apr 3, 2019

Hi, i have complain regarding name change in my D2H which i purchased from Nitinbhai Raval so i want to change both my name as well as my address also so Please find and change correct name i hope it will be short out as soon as possible.
thank you

K

keval88

Apr 3, 2019

Kindly change my register name and address as Keval Gondaliya A32 sanidhya bungalow, Bopal, Ahmedabad, old name is Nitinkumar Raval, New name is Keval Gondaliya. I purchesed from Nitinbhai Raval

d2h Customer Care's response, Apr 4, 2019

Dear Keval,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

V

Vivek Dhumal

Apr 3, 2019

Sir My Videocon D2h ID[protected] & register no.[protected].This no.is lost please change the no.and add [protected].please..
Customer name Suresh Mahadev Dhumal

d2h Customer Care's response, Apr 4, 2019

Dear Vivek,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

K

kalesh k

from Perumbavoor, Kerala

Apr 3, 2019

Plz change my registered moboil number name : KALESH K khanapurkar customer id :[protected] new moboil number : [protected]

thanks

d2h Customer Care's response, Apr 4, 2019

Dear Kalesh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

T

Tapas Moitra

Apr 3, 2019

Please change my registered mobile no frm [protected] (old number) to [protected] (new number) my customer id of videocon d2h is[protected].

d2h Customer Care's response, Apr 4, 2019

Dear Tapas,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

P

Praveenrgowda

Apr 3, 2019

I want to change my Registered Telephone number so please Show me the procedure of changing a RTN in my D2h box as soon as possible
This is my request

d2h Customer Care's response, Apr 4, 2019

Dear Praveen,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

ग

गौतम मौर्या

Apr 3, 2019

My videocon d2h set top box is Not Working. So, I want to technician for repair it. Videocon consumer helpline centre cannot solve my Problem.
And Disconnect my call And Dose not Provide any Valuable Service.

d2h Customer Care's response, Apr 4, 2019

Dear Gautam,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Apr 4, 2019

Dear Shivam,

We would like to inform you that as we have checked the issue has been auto-resolved and no engineer visit is required.

Regards,
Team d2h

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Address: 560017

I lost my registered phone number, so I want to change the number to [protected] as the new RTN for the customer id[protected]Name: Saroj Swain). Please do it as soon as possible. I am unable to select channels as per TRAI as I have to register with that number which I have already lost. I am trying the customer care number from the past few days, but it is showing busy from that day. Please solve my problem as soon as possible.

Videocon Industries customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Apr 3, 2019

Dear Saroj,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: Vidyaranyapuram, Bangalore, 560097

Helllo team
I have a hd set top box and was in south gold hd package. Now according to the new rules, i need to select channels of my choice. I tried the following options:
1. Al carte selection of channels - only sd channels are listed. No option to select hd channels.
2. You recommend a package which has channels which i do not need. However, the hd channels are selected somehow. I am not able to edit for removing the channels i do not need.
Please help us.

Videocon Industries customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Apr 2, 2019

Dear Customer (AmbicaAC),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: Girinagar, Bangalore, 560085

Hello team
We have been trying multiple ways to register a complain or atleast get some support. We took a hd set top box and even had the minimum 2 months completed. Now post that, we are unable to see the device on our account nor select any hd package. It only allows us to select sd packages. Please help us. Its been months since we are trying to chase.

Videocon Industries customer support has been notified about the posted complaint.

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L

Lakhansingh Sisodiya

from Dewas, Madhya Pradesh

Apr 1, 2019

Dear sir/madam
By mistake I have done recharge on my old D2h Iâ€™d 1068659 which has been deactivated & stopped working please transfer the balance on my new connection D2h Iâ€™d[protected] the recharge has been done through amazon pay wallet for rupees 996/- For both Iâ€™d name & address is same
Himanshu Sisodiya [protected]

d2h Customer Care's response, Apr 2, 2019

Dear Himanshu,

We apologize for the inconvenience caused. Please share your new RTN (Registered Telephone Number) or new customer id at [email protected] in which you want to transfer the balance so that our team can look into your concern.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Apr 2, 2019

Dear Customer (AmbicaAC),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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D2h is not working for us from past 5 day, i have raised 5 tickets each day saying not working, till now one has come to check whats the issue. Is this the kind of service you guys offer to your customers??

Please resolve it asap or else let me know to whom should i reach out to get it resolved.

Customer id:[protected]
Complaint numbers raised so far:[protected],[protected],[protected]

Videocon Industries customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Apr 1, 2019

Dear Shridhar,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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I have recharged videocon d2h through d2h infinity app and with amount 700rsand selected south silver package. But only very few channels are coming most of the channels are not coming i'm facing this issue since 3 months they are not responding at all. Please resolve this issue as soon as possible.
For your information:
Customer id:[protected]
And please provide customer care number which is working now

Videocon Industries customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Apr 1, 2019

Dear Customer (radchochu),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: Plot No-460/1, Bhuvaneshwari Layout, 14 Cross road, Munnekolala, Marathahalli, Pin- 560037 Bangalore, Karnataka, 560037

I am trying to choose my own pack via your site www.d2h.com and app from last two months. When i select the channels and proceed for the payment getting the below message.

'thank you
Your details has been successfully submitted
We will get back to you shortly'

Still it hasn't even been activated and there is absolutely no response from them i contact to customer care multiple times during this period but every time they said due to application issue we are unable to proceed please call after some time.

Videocon d2h is the worst possible service provider.

Videocon Industries customer support has been notified about the posted complaint.

Apr 03, 2019

Updated by abhishekprakash I didn't get any update from Videocon D2H. They are not supporting to the customer's issue.

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d2h Customer Care

from Delhi, Delhi

Apr 1, 2019

Dear Abhishek,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: Kanki bazar,2no gate,po-bogra,dist-purulia,wb., Purulia, West Bengal, 723121

I take a recherge. But no any channel showing. I contacts your customer care nos., they tell me that your problem will be solve till 24hours. I call them many times.. Till today i can't see any programmes on tv. Each day your customer care executives promises me that your account will be started tomorrow. Due to this i am very very very very unsatisfied on your services.
You don't know, what is going on me. Kindly take action on it, otherwise i will scrap your product in dust bin. I hope you understand my filling. You may call me on my cell no. [protected]. Thanking you.

Videocon Industries customer support has been notified about the posted complaint.

Mar 31, 2019

Updated by Jhuma24 Cust id[protected]

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d2h Customer Care

from Delhi, Delhi

Apr 1, 2019

Dear Customer (Jhuma24),

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Apr 2, 2019

Dear Customer (Jhuma24),

As discussed over the call with you on RTN- [protected], the issue has been resolved.

Regards,
Team d2h

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Address: 411041

I think they are making customers fool. Very pathetic website they have developed. Very surprised that we can not login to d2h site. Also validations are not properly handelled. Not able to login using mobile number nor mail id. Please take action asap. Our channels have been stopped and customer care also not helping us to select packages. I think we should switch to another provider.

Videocon Industries customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Apr 1, 2019

Dear Sagar,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: Gurdaspur, Punjab

From last two week i am trying to contact customer care of Videocon D2H and always its telling busy busy busy.
Some of Channels which are present in package, but still not able to watch
Eg. SonySab and Star Bharat Channels are not running from last two weeks.

Please give reason why it is not running.

For IPL we want star sports Hindi channel.
But all customer care numbers are not working.

i wrote two times. But i didnt get any reply.
d2H ID 23550990

Videocon Industries customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Apr 1, 2019

Dear Mandeep,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Apr 2, 2019

Dear Mandeep,

As discussed over the call with you on RTN- [protected], we have shared the information about the package and you will make the changes in the package from your end through the website or application as well.

Regards,
Team d2h

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Dear sir / madam
Now one month pass i was complaint against videocon but still no response from d2h company... I was recharged for 9 month...but every month required to recharge customer care support say your account does not have a balance... Please take a quick action .. No response from company..

Warm regards
Sandesh midgule

Videocon Industries customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Apr 1, 2019

Dear Sandesh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: Nashik, Maharashtra, 422003

My Customer ID is[protected] .I had HD DTH connection before TRAI advisory .On 31 Jan 2019 I tried to create my own pack on your website portal, where I came to know that Option to select HD channels from the dropdown menu is disabled .I filed a complaint regarding the same on 14th February 2019 with your customer care person .I was told it is a technical fault and it would be corrected soon.
Since that day I have made large number of calls as there was not any action taken from your side till today. I have used android app also still of no use. I tried to subscribe channels through TV remote and sent 5 massages during 28th -29th March after finalising the pack as per TRAI guidelines but I have not got any confirmation mail from your side nor my plan is updated .I have attached screen shot of Massages sent from RTN at no 566777.
I had very bad experience while contacting your customer care. The calls are not connected also call get disconnected automatically.
Please do the needful at the earliest as it is very frustrating .

Videocon Industries customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Apr 1, 2019

Dear Customer (pmsutar),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: Kadhalikattil house, Thrissur, Kerala, 680683

Hello sir,
This is to inform you that our current
Registerd telephone number is not in use. And our e-mail id is not given at the time of registration. Because of that we cannot access some of the features provided by videocon d2h. So i want to change my old registerd telephone number into a new. Registerd telephone number. I have customer id and all other customer details. I am eagerly waiting for your reply and also for a solution.

Videocon Industries customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Apr 1, 2019

Dear Customer (Ais12),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: 600083

Iam a videocon dth user since feb 2016 and after the new trai rule iam facing very bad support from videocon. Every month the services are down for minimum 2 days and response from customer care is also very poor. For contacting customer care we need to call several times and resolution time is more than 72 hrs.

Requesting an intervention to get a better support and resolution. Customer id is[protected]

Videocon Industries customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Apr 1, 2019

Dear Piyush,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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