[Resolved] Videocon Industries — as i am not a resident of india currently and my friend is not comfortable to computer use, please call him on the registered phone number if needed.

jaiprakashbabu

from Mumbai, Maharashtra

Nov 12, 2019

Address: 219 first floor, Agara Main Road. Tataguni Kanakapura road, Bangalore, Karnataka, 560082

Sangeeta_bosesubmit a complaint
Dear sir/madam,

My friend is a current subscriber of video con d2h. His customer id is[protected]. The subscription is registered under the name of abhijit p. He is no longer in our contact. I successfully however changed the registered phone number from my account by logging into it, but i am not able to change the name. So i request you to change the name to jaiprakash babu, which is my friend name as he is using and paying for this customer id. I am mentioning it below again.

Customer id: 53836944

Current registered name: somnath ghosh

Correct name: robin bose

As i am not a resident of india currently and my friend is not comfortable to computer use, please call him on the registered phone number if needed.

Thanking you
Jaiprakash babu s. N. V.

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Aug 6, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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Comments

hiraman nagpure

from Nashik, Maharashtra

Nov 13, 2019

R/Sir, ID NO.[protected] has been recharge on 28.102019, but not viewing recharge value and also not activated. As on today PACKS are activated successfully. Kindly resolve the problem at an earliest.

d2h Customer Care's response, Nov 14, 2019

Dear Hiraman,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Nov 13, 2019

Dear Jaiprakash,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Nov 13, 2019

Dear Jaiprakash,

We would like to inform you that please send the below-mentioned documents on mail id [protected]@d2h.com so that we can change the ownership of your d2h account.

1. Duly signed and scanned copy of NOC of Existing Customer.
2. Serial number/ Smart Card Number & Customer ID of the d2h product.
3. Name & Address of New Customer
4. Photo ID & Address proof of New Customer.

Thanks & regards