Videocon Industries Complaints & Reviews

Sir,
I purchase Vediocon colour television on October 2010. I facing starting problem in television on January 2011. I registered my complain on Vediocon toll free number on 7th of January 2011 (Complain ID- VAR[protected]). company engineering come on my home and see television problem and told me this television is not repair on home this is repair on Mirzapur Service Center. Mirzapur Service Center is more than 60 Km distance on my home and transportation charges near abour Rs. 1500/= for this. So I am mail corporate office consumer relation officer Mr. Sabir Malik. Mr. Malik conform me your television repair on my home. I am send 5 time reminder on toll free number and Mr. malik and every time company engineering coming my home and told this television problem is not solve on your home. My television is in warranty period so please taken necessary action for provide new television place of this television.

J. P. Mishra
Babhani, Gaura
Jigna, Mirzapur
[protected]

i have requested for blocking my sim card on 29/01/2011, and time given for by company is 5 hours but it is still not blocked, mobile no. is - [protected] and the request no. given by company is 37710373. please do something for this, i have tried many times but even to calling to customer care takes 20-25 min, and after that they say only 2-3 hours will take to stop the services.

regards:
pravin

Dear Sir,
My complaint is a against videocon mobile services,punjab. I had purchased the videocon number[protected]. After a month my services of this number is barred by the company and the reason being put is that they hadn't received the documents but when I said that i had all the receiving of my document being sent. Then they said my number will be activated on 29-jan-2011. But after few days my number shows sim card registration failed. when i contacted the customer care of videocon they said the number is premium and you have to pay cost. I also complained this matter to [protected]@videocon.com and the same replied comes from the operator. I need your intervention against the company in this matter. Kindly help and stop the company's own created policy against the customers.

hello,
with respect to above subject, we have purchased the videocon washing machine in your concern on 5/12/2009. you have not put seal and signature to the warranty card. now the washing machine is not working due to some technical problem. we gave complaint to concern person but they have't repaired it because in warranty card there is no date and signature. even we do not have the bill. we have paid through the bank we have all details about that. once we came and meet asked you about this, you have not answered to that. Are you going solve this or else we have to repair by ourself. please replay.
thanks

Regards
Frustrated customer

i recently got new mobile connection..in which you gave connection in 20Rs. with recharge of 100Rs. butwithin few days of recharge i got a message that my request for caller tune is activated and my balance will be reduced by Rs.45..on 20th jan,2011 at 2:00 am.
now d actual position was i did not request for any of such tune..then too my balance was cut..i even did not get any caller tune..then i dialled 121 for greivance..but in that no option to register any complaint and to talk to customer care executive was available..i tried dis for 100 times..i even visited videocon mobile site for help..but i did not get any..
in mid night no nonsense will do that everyone sleeps that time
i am tiered with this non-sense just sort out my problem
I WANT MY MONEY BACK THAT's IT!!!!!!!!!!!!!!!!!!!!!!

For the kind attention of Management of M/s.Videocon.
I am C.S.Rao from Hyderabad, of course trying for a second Career Openings.
To day I received a mail to my Mail ID stating I was shortlisted for a position and required to remit an amt of Rs.15,600/- towards deposit along with some documents for sending Interview letter and Air Tickets to New Delhi.The letter my sent in the name of MRS.ANAMIKA THAKUR - (Executive - HRD),Videocon Electronics India Ltd.
On the very face of it, it is clear that this is a fraud. A company like M/s. Videocon would never ask for Money deposits through SBI for sending Interview letters and Air Tickets.
The Videocon company management should give extensive publicity in all news papers and TV about this type of frauds and poor Job seekers should not fall fray to these.
Regards
C.S.Rao
Following is the Copy of the Fraud Employment offer.

REF: VIDEOCON" DIRECT RECRUITMENTS OFFER!! Monday, 31 January, 2011 4:02 PM
From:"VIDEOCON ELECTRONICS" [protected]@videocon.com To: "VIDEOCON ELECTRONICS " <[protected]@videocon.com>
REF: "VIDEOCON" DIRECT RECRUITMENTS OFFER.
Your Resume has been selected for our new plant. The Company selected 62
candidates list for IT, Administration, Production, marketing and general
service Departments, It is our pleasure to inform you that your Resume was
selected as one of the 62 candidates shortlisted for the interview. The
Company VIDEOCON is a brand name in Electronics manufacturing business in
India, The Company is recruiting the candidates for our new plants in
Delhi, Bangalore , Pune and mumbai.
Your interview will be held at The Company Corporate office in New Delhi on
12Th of February at 11.30 AM, You will be pleased to know that The 62
candidates selected 55 candidates will be giving appointment, Meaning that
your Application can progress to final stage. You will have come to The
Company corporate office in New Delhi . Your offer letter with Air Ticket
will be sent to you by courier before date of interview. The Company can
offer you a salary with benefits for this post 35, 000/- to 2, 00, 000/-
P.M. + (HRA + D.A + Conveyance and other Company benefits. The designation
and Job Location will be fix by Company HRD. At time of final process. You
have to come with photo-copies of all required documents.
REQUIRED DOCUMENTS BY THE COMPANY HRD.
======================================
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph.
You have to deposit the (Cash) as an initial amount in favor of Company HRD.
Department. for Rs. 15,600/- (Fifteen thousand six hundred rupees )
through any [STATE BANK OF INDIA ] Branch from your Home City to Company
Senior HRD. Account NO, which will be send to you upon your response. This
is a refundable interview security deposit. Your offer letter with Air tickets will
be sent to your Home Address by courier after receiving the confirmation of
interview security deposited in STATE BANK OF INDIA . This Company will pay
all the expenditure to you at the time of face-to-face meeting with you in
Company.
The Job profile, salary offer, and date -time of interview will be mention
in your offer letter. Your offer letter will dispatch very shortly after
receiving your confirmation of cash deposited in STATE BANK OF INDIA .
We wish you the best of luck for the subsequent and remaining stage. The
last date of security deposited in bank 7th of February 2011. You have to
give the information after deposited the security amount in bank to The
Company HRD - direct recruitment via email. Your Letter with supporting
document will be dispatch same time by courier to your postal address after
receipt of security deposited confirmation in bank. The interview process
and arrangement expenditure will be paid by VIDEOCON. Lodging, traveling and
local conveyance actual will be paid by VIDEOCON as per bills. The candidate
has to deposit the initial refundable security as mentioned by HRD.
NB: You are advice to reconfirm your mailing address and phone number in
your reply. and 15,400/- (Fifteen thousand Four hundred rupees) will be the refundable
amount, as 200 rupees will be deducted as bank charges for funds deposit.
And if you are been selected or not, still the amount will be refunded to
you, as the amount is just to prove that you will be coming for the
interview in order for us not to run at lost after sending you the air
ticket and you don't show up on the day of interview.
Wishing you the best of lucks
Regards
MRS.ANAMIKA THAKUR - (Executive - HRD)
Videocon Electronics India Ltd.
H.O. - 174, Videocon House,
G.K. Part ? 1, Greater Kailash.
Email: [protected]@hotmail.com
call:[protected]

To,
Consumer Board

From,
Visakh Nair,
M-3/87, Indira Nagar,
Kadavanthra; Kochi
Pin 682020

Dear Sir,

I am a Videocon GSM user with the number : [protected]. Yesterday I received a message stating that my hello tune has been activated and Rs45 was deducted from my account.
I had not subscribed to any service or pressed any buttons for OBC. When i called up the customer care, it was notified to me that the activation was done from an Out Bound Call. As per the trai rules, it is clearly stated that multiple confirmation is required . So I would like to launch a complaint against videocon for their unethical practices.

Hoping to hear from you soon.

Greets,
Visakh Nair

i have problem with videocon sim card . They have stopped my sim card service without informing me .. And when i call them they told me that its because of technique problem .. i waited next day no respond from them was their .. today i have mailed them so they told me that your document problem but during the time of purchase i have given ma document and i m using this sim from past 3 to 4 months .. they are not providing me proper information .. and they have suspended ma sim without informing me . my cell number is [protected]

Hi Sir/Madam,

I am Jaiveer Singh, currently reliance GSM customer and applied for port-in request to Videocon on 22/01/2011 at Planet M , Hiranandani Gardens, Powai, Mumbai and still I am waiting for status of conformation from Videocon.

My details as follows:
Mobile No. [protected]
UPC Code RMKNST1F
CAF No. [protected]

Its already 7 days gone and I didn't received any SMS from videocon. Now where I have to complain regarding this issue. What should I do ?


Thanks

I had purchased a Videocon VC 1425 handset from a retail outlet in Kottarakkara, Kollam District, Kerala on 15/08/2010; the handset's battery charging had problems right from the first day; the retailer gave me an adapter for parallel charging and also a universal charger, but these proved to be futile; i was asked by the Videocon Kerala chief Mr. Dijo to hand over the same to the Kollam Dealer, which i did on 08/01/2011; the dealer gave me a NEW handset on 24/01/2011 after repeated visits to the shop; the new handset also has SIMILAR problems; the set costs Rs. 4800/-. Kindly help me

SIR,
I have purchased one washing M/C.( Vediocon VS 60STGL / 6.0 Kg - Grey Light) in cash on 23/01/11. It has been supplied on 25.01.11. On 25.01.11 at 3Pm 2 persons came for demonstration. They opened the sealed pack and found broken. They gave me the Job no. on which they made the remark " Broken Leg" and also captured a snap-shot of the broken portion. The Job No. is KOL-[protected] and advised for replacement.

I am sorry to say that your Uttarpara branch ( GREAT EASTERN APPLIANCES PVT.LTD. 2.G.T.ROAD,UTTARPARA,HOOGHLY) has not co-operate me .I don't know
when I get the replacement. The Invoice No. UP/CM/06621/10-11 Dt 23.01.11
Thanking You. Debasree Dey

I wanted to install Videocon DTH services at my home. To avail the services i got in touch with Azmat working with LowestPrix Pvt. Ltd. (Waggaonsheri Pune).
He collected from me a sum of rs 1590 for installtion of Videocon DTH services and then failed to install it which he promised to do so on the next day. It has been more than a week now and he is absconding.
Also i have been calling Videocon on their toll free number [protected] for problem concerning installation and they have been rude and reluctant to help in this case. Videocon DTH services have been shying away from their repsonsibilities and have appointed fraud dealers. They are not denying to take compliants for farud dealers they have appointed.

Below are the required details
Dealer : LowestPrix Pvt Ltd
Address: 6, Ganraj Heights,
Sr. No. 22/8, Sainik Wadi,
Wadgaon Sheri,
Pune 411 014,
Ph +[protected]

Recipt No : 1430
Date of Recipt :[protected]
Amount paid for Installation : Rs 1590

VAT TIN NO: [protected]V w.e.f 05 Jan2009
CST TIN NO: [protected]C w.e.f 05 Jan2009


I hope Consumer forum would be able to help me in this regards
Thanks
Sushil
[protected]

VIDEOCON MOBILES its not at all a mobile service, they are giving rate cutters. make std calls at 25 paise per minute. like that. but the thing is, u can call the person whom you are calling will attend, signal bar in your mobile will be good, person whom u are calling will attend but you cant talk, signal will go off and comes again, and balance will be debited from your account. nice tricks of videocon mobiles. no other network is doing such a fraudulent activity. Hats off to videocon. thanks.
the worst thing here is, you cant even receive INCOMING CALLS that too freezes when you receive call. same thing for customer care too. let me say 1 out of 10 calls will be successful. remaining 9 calls will be wasted. if we call customer care, they will blindly say mobile problem, i have used the same handset and i have inserted other network provider sim and called to others it was successful.
customer care persons will answer and lie because they are in that position, no one is caring about customers problem.
if the same thing persists not even one customer will be with Videocon. every one will change to other networks using (Mobile Network portability Service). even after the arrival of mnp if they do so.. sorry for videocon. thanks for giving your super service videocon. thank you.
My number is [protected]

Sir,
My name is anand, my mobile number is [protected]. i am facing network coverage issue in my area, from the day i have purchased this number. Signal is keep on deflecting(i.e) it comes and goes off totally, so i could not make calls, and it says no network coverage. I registered complaint in customer care more than 50 times, even for that i have to go to the third floor and to call customer care.
i have contacted the superior. Nodal officers too. but there is no response from their side.
i am totally fed up with this, and i dont know how to complain, whom to contact to solve this problem,,, they are not solving customer issues,
primary work of a service provider is to install Signal towers and to make network coverage to all places. even i am just 1.03 KM from my town. even they are not concerned about that.
please do me favour .... i have poor network coverage in my place.

My address is ANAND.M,
BHARATHIYAR STREET, BEHIND EKHUNAGAR POST OFFICE, ARAKKONAM..631004

MY CONTACT NUMBER IS [protected]

--- On Wed, 19/1/11, Mahendra aggarwal <[protected]@yahoo.co.in> wrote:


From: Mahendra aggarwal <[protected]@yahoo.co.in>
Subject: cheating Indian consumers by videocon
To: [protected]@vgmail.in, [protected]@vgmail.in
Date: Wednesday, 19 January, 2011, 1:09 PM



--- On Sun, 26/12/10, Mahendra aggarwal <[protected]@yahoo.co.in> wrote:


From: Mahendra aggarwal <[protected]@yahoo.co.in>
Subject: cheating Indian consumers by videocon
To: [protected]@vgmail.in
Cc: [protected]@vgmail.in
Date: Sunday, 26 December, 2010, 7:53 PM
To,
Mr V.N Dhoot
Chariman,VIDEOCON

Mr Manoj monga
Branch manager,Videocon Okhla


During 200 7 , the company had announced for the consumers that buy 34” VIDEOCON Colour Tv and get 32” LCD /Plasma Free in 2010.

On the above attractive scheme, the company sold 1.0 lakh TV sets to the Indian Buyers charged @7,000/- each.

We as dealer also sold 2 set of tv buying from your company vide the bill .But the company became dishonest and did not handed over the set to us resulting in getting abuses from the customers

The customers are running behind the dealer and dealer behind the company but the company has totally refused to give and fulfill the scheme .
Again during 2009,-10, company announced to offer free VIRGIN mobile if Videocon a.c. is purchased.During this scheme also company sold 50,000 airconditioners and cheated to indian buyers.

When we raised the voice through consumercomplaints.in , Your officials from Gurgaon officials alongwith Cyber crime official also visited visited our shop and threatened to stop mailing the fact to consumer complaints.in otherwise they will jail me in cyber crime case.is this your company policy.


after cheating like 34 " tv we have discontinued the dealing with your company have discontinued to sell videocon products in our counter


You launches the attractive schemes to the dealer like us and forces to cheat the Indian consumers. This is not a fair policy.To sell the products your company become dishonest and forces the dealers to cheat.

Hope you understand our customers problems and will solve the grievance as early as possible. All the documents and bills were handed over to cyber crime, gurgaon office by hand



Thanking you

Yours faithfully,

For Quality of India

Authorised Videocon dealer

Daryaganj

[protected]

date;-21/01/2011
to
videocon manager,
34,zumbo department
dear sir,
our ref claim no;-sur-[protected]
your micanical name ;- anil panchtobra
this refer to the my complain[protected]
we the complain your company not satisfection.

Hello ! This is Jitendra Patel, We have been using washing machine since almost 1year & we had problems so many times. But i am sorry to tell u that you have worst est service people in Rajajinagar area i have ever come across. We are being complaining them so many times but still they never turn up. For one time to attend the complaint we have to call them at least of 4 to 5 times. But this time your people have hit direct six er, they are are not at all taking serious and doing it, i am just exalted yaar. I hope at least good response after this msg. Or i will take this machine throw in front of your one of showroom or i will complain against this.

Complaint was registered on the name of Preeti Patel, on Phone no.23491836.

Thank You
God Bless You.

Regards
Jitendra Patel.

On 10/01/2011, I received a message from V-Live at 7:02 pm saying "Thank you for subscribing Caller tune" and Rs.30/- was deducted from my account. However, I did NOT made any call nor sent any SMS to subscribe for caller tune. So, after receiving this message, I called 50000 to deactivate, but could not understand anything. So, I called your 121 helpline they told me that sometimes such caller tune gets activated automatically from their side. I have also recorded him saying that. He also gave me the above case id and assured me that this case would be solved in 24 Hrs. Still messages are coming continuously on my mobile and they are detucting 1 Rs per day. i request to you please kindly deactivate this service as soon possible.

Regards,
Sanaur Rehman Ansari
Mobile : [protected]

I had taken a Videocon prepaid mobile sim card on 30 Nov 10. Within 4 - 5 days sim card was blocked. When I complained this to customer care they advised me that I have to change my sim card from any videocon gallery. I did it. After 7 - 8 days my outgoing calls are blocked (barred) and again I complained it to customer care, then they told me, to produce address proof and identity proof, then I had given pan card xerox and to whom soever it may concern which is issued by my organisation (Indian Navy). Later some 10 - 12 days again my sim card is blocked, that time I complained to customer care again, then they are telling me that my sim card is no more to use, and i have take a new sim card and my balance will not added in the new sim card and i have to pay new sim card charges.
This is what happened to me within a month of time. because of all these thing I get so much irritated and scolded many times to my family members. Now I want some compensation for what I have do the expenditure for moving videocon gallery and all.
In this regard please suggest me what I can do? Another thing I don't have any proofs except if available call records from Videocon
Thanking you

yours faithfully,


venkat

I activated my caller tune in mid december 2010 and as a charge company have to charge me for 45 rs but due to having in sufficient balance in prepaid sim of videocon registered to anand garg id proof is my driving license ,company charged me for rs 20 .and set the default caller tune then i recharged my sim and the company doesnot deduct any left balance and i complaint to costumer care to start my callertune as i choose. but no satisfactory result is obtained and in the month of januay company deducts rs 30 for next month and still the default caller tune is activated and not my choose one. i complaint to coustmer care at 10 jan and they send me a case detail to resolve my problem within 48 working hoursi.e. at 12 january but it didnt resolve.then i call again to coustmer care then that person told me to send a sms at 50005 with my selected song lyrics and promise me to resolve it just by sending sms with in 4 hours i send the sms 3 times but no satisfactory result is obtained.Although my 50 rs is deducted from balance and now upto 17 january my callers are unable to hear my caller tune .now today i.e. at 17 january i again talk to custmer care and they again promise me to resolve my problem upto thursday 20 january.the company only make promise but does not resolve.i am very frusteted from the caller tune services of videocon mobiles.justice with me please