Videocon Industries Complaints & Reviews

I have tried many times to down load the wecome tunes as well as ring tones but some how your customer services are nit able to guide me in a proper manner.

So I would like you to wave off my all extra charges for welcome tunes and ring tones.

Reply ASAP.

Rajesh joshi

Faulty product supplied:
The washing machine is breaking down frequently and does not have any reliability as either the wash motor or the dryer motor stops functioning. even after replacements the machine is not working and since the same is under warranty the replacements are bieing done. But what happens after the warranty period is over???
my letters to VIDEOCON on the subject are enclosed herewith.

Ramdas Nayak
Noida
[protected]

11.03.2010.

Dear VIDEOCON,

I was fortunate enough to get a call from your Hyderabad Office in connection with my complaint. But besides that I do not see any attempt on the part of VIDEOCON to make any efforts or amends to sort out the problem at my end.

For your information, the subject washing machine has again broken down, as the dryer motor is out of action. It has been malfunctioning or I should say functioning at its own whims and fancies and my marital life is going to tatters over this blessed ever malfunctioning machine.

I once again reiterate my claim that, if the washing machine has started asking for huge repairs / replacements (the two motors are the heart of the machine) in such a short span of time, how the same shall be functioning in the days to come, when the warranty period expires. Does VIDEOCON expect its customers to buy its products and keep shelling out money on such unwarranted repairs?

I would like to point out that this is a very bitter experience for me. I had never thought that a reputed brand like VIDEOCON, which I had relied upon for two decades, is going to make me face such hardships.

ONCE AGAIN - Can you please instruct the dealer NEXT, Noida, to
a. replace the defective washing machine at the earliest, or
b. else grant me a refund of the amount paid for it, so that I can be relieved of this inhuman torture which I am under going for well over six months now.

Awaiting your positive response on the matter and not just LIP SYMPATHY from the faceless sympathiser from your end. Please do not force me to try out other avenues to get a just settlement of my just and legally valid claims.

Ramdas Nayak
Noida
[protected]


14.10.2009

Dear VIDEOCON,

I have been a customer of yours for the past two decades.

I had purchased a semi automatic washing machine of yours (Model – Multie 6000 bearing Serial No.[protected] under the exchange scheme, from the NEXT RETAIL INDIA LTD. outlet at Sector – 18, Noida, U.P., vide invoice no. 2155 / bill no. 29101 dated 15.10.2008 for Rs.6780.00, with the impression that I am still making the right choice.

But within a span of six months, the new machine started giving problems and the situation is getting beyond limits and has now become unbearable.

Every now and then, the spin dry motor will stop functioning, the wash tub motor will stop working, and water will start flowing out automatically, calling for frequent replacements. The NEXT dealer upon contacting would take his time to get the complaint attended to and the service centre would again take their own time to attend to the complaint. All along I am the one who is at the receiving end for having reposed this strong faith in your brand.

The current situation is again very hopeless as the spin dry lid top cover which was damaged by the authorised repairers, upon attending to a complaint, was finally taken back for replacement, almost a week back. But even after repeated follow-ups, nobody is turning up to replace the spin dry lid cover. The VIDEOCON washing machine is now lying useless and I am being forced to run from pillar to post.

If the washing machine has started asking for huge repairs / replacements (the two motors are the heart of the machine) in such a short span of time, how the same shall be functioning in the days to come, when the warranty period expires. Does VIDEOCON expect its customers to buy its products and keep shelling out money on such unwarranted repairs?

I would like to point out that this is a very bitter experience for me. I had never thought that a reputed brand like VIDEOCON, which I had relied upon for two decades, is going to make me face such hardships.

Can you please instruct the dealer NEXT, Noida, to
a. replace the defective washing machine at the earliest, or
b. else grant me a refund of the amount paid for it, so that I can be relieved of this inhuman torture which I am under going for well over six months now.

Awaiting your early positive response on the matter.

Ramdas Nayak
Noida
[protected]

I bought a Videocon refrigerator from a Girias outlet on August 16,2009.
Six months after buying the refrigerator when it is still within the warranty period, it stopped working on March 8,2010.CalledVideocon customer service on March 9, 2010 and registered a complaint at 9.52am.
Complaint number –BAN[protected]
I was assured that a technician would be calling me and visiting within 24 hrs to repair the product.
Till end of the day never received any call. On calling the helpline at 5pm, Mr. Aamir from their customer service said that he would call me back in 15 minutes. On not hearing from them again I had called at 7pm only to be told that it would take them 48 hrs. to respond. When I asked to be put across to a higher up, was transferred to Mr.Sumanth and Mr.Kumar(apparently a team leader!!) who gave me different versions of the customer service turn around time but no solution. He provided the following contact numbers of the outsourced service agency of videocon of which none are in working condition.
GX Systems[protected]
Naveen Kishore – 41746260/ [protected]
On being told that none of the contact numbers provided by them are working, all they had to tell was that they do not have any other number to provide as per their records and that I have no choice but wait for call from the technician.Still waiting for a call!!
It is very disgusting to be treated with scant respect. From a Company which projects itself as wanting to be a multinational. With this kind of pathetic customer service, forget being a multinational, theynever even reach the service levels of a local kirana store.
The product is just six months old and well within the warranty period.

Sir,

I have registered number of times complaints with customer care of videocon for servicing of my TV and Remote is not proper working. After doing all efforts, there is no result. Now customer care of videcon is not registering our complaints. Please help me.

Sir, I buy Videocon Microwave oven from Radhika Sales Corporation, Pimpri, on Dt. 11/10/2004. During that period there is a scheme of the company that on purchase amount videocon will give a bond for which after the maturity of it we can get cash back or discount the amount on purchase of next videocon product. So i buy Videocon Microwave oven of Rs. 8030/- from above shop. But till the shop owner or Videocon company does not gave me the bond. I went to Radhika Sales Corporation, Pimpri Shop so many times. First he told me that the bond will be given to you as we get it. But now they refuses me & said that now you complain it at Videocon office.I cant understand what to do either go to consumer court or any where. So do the needful so that I can get the bond. Pl. reply on my Cell No. [protected] or Email - v.[protected]@gmail.com.

I had purchased a LCD TV of Videocon from their dealer at a cost of Rs.32,000.00. After about 2years of service the TV started giving trouble. On starting for a few minutes the picture is blurred & black -white. After about 15 minutes it becomes normal. A complaint was lodged with Videocon Customer Care & after follow up over telephone a Service mechanic was deputed to my residence. Even without opening the set & merely by viewing the TV the Service mechanic commented that the Main PCB has gone wrong & approx Rs.6000.00 will be the cost of repair.I was not convinced as without testing the parts how anyone can make such comment,unless it is a regular feature with Videocon LCD T.V. Again in the month of Dec2009 a complaint was lodged with Videocon & after more than a month & after several telephone calls a person was deputed to my residence. He opened the set & tested the parts & again concluded that the Main PCB needs to be changed at a cost of Rs.6000.00 Durint this period of last 8 months the Price of the new TV has come down to about 25-26,000.00 but the cost of repairs is the same as per Videocon.
Moreover,it is implied & expected that such a high value T.V is expected to give a basic minimum life of 10-12 years which is quite normal for a TV. Still feeling cheated & fleeced I agreed to pay for the repairs but since than again a month has passed but no action has been taken. Merely assurances are given over E-mail in response to my mails.Lastly the matter was reported to the Chairman Mr.V.N.Dhoot 3days back but there is not even a acknowledgement of the receipt of my complaint from his office.
Feeling harassed & cheated I intend to seek legal recourse,with the Consumer's Forum etc kindly guide as well as take up the matter with the Company.

sir i buy refrigerator on 26-09-09 ,sametime it's not working (no cooling) so plz sir you can sand a men to repir it.serial no. is REF VAL173SH-RDA or[protected]. dealar are M/s. Prakash electronics 95-96, manik Chowktiraha, jhansi U.P. 284003 shop phone.[protected] ,2443952

I purchased VideoconTV from Aundh DASS .8 o'clock is delivery time is given by them. till 10 o'clock tv is not reached my home. i called mananger after that they sent TV. they sent tv but not proper packing in hand brought.for this reason is told octroi.

within 3 month that tv has some fault.for this i called more than 5 times to Dass. then they sent service engineer.he replaced card 3 times. it takes time of 12 days.

i fedup this support so sold that TV

on oct 2009 i have purched a videocon lcd 32 inch. from TMC HYDERABAD but from nov 2009 only i am facing a problem of sound speaker sound is breaking when go to know the problem continously i am complaning to TOLL FREE an as well to touch home express also an 4 to 5 times the tecnichian also has visit at us but from them also there is not responce.so plz do the need ful and solve my problem ASAP.ILL will be very thank full to .

Regards.
sonu agarwal

hello sir/madem,
i had tried to get the remote of my v.com home theatre X-lent series, becoze my remote is not able to use,
and my system is also not able to use without the remote,
our dealer told me that, company have no stock which one i need,
so please kindly inform me that, from which dealer i will get my remote.
my contact no. is[protected],

Enclouser;-
Photo of Remote...

I have purchased a 32" VIDEOCON LCD on 03/07/2009 with this there is an offer of VIRGIN MOBILE HANDSET. I have send a Rs.300 DD along with all the document required for this offer before 31/08/2009 as mentioned in this offer .But till now I have not received my gift. Please send my gift as soon as possible.

DD NO 370208 DT 21/07/2009 Rs.300/ SYNDICATE BANK GAJRAULA
VIDEOCON LCD TV SERIAL NOBAR CODE[protected]
MODEL PLASMAVAP32HBG-FPK

MY CONTACT NO [protected]

I own a washing m/c of the Videocon Kelvinator Company , and got an AMC on that more than a year back. When I had problems in the working of the washing machine I raised complaint, which brought no response. After long follow ups and several phone calls later , an engineer came and said that they would put a new PCB in the machine. After several days, he brought a PCB in really bad state and put that which short circuited as soon as he switched on the supply. He brought another which did not work, and then we left the matter there, as he said he would procure a better one. A few months later when I had some lean time to make daily follow ups, I called again and the previous procedure started again. Then they fitted my machine with another old repaired PCB and closed all teh previous complaints. After a few days, it started malfunctioning and I complained again and told the customer care people about my long struggle, they as usual assured me and sent another engineer who said that he would report back and then went back and closed teh complaint. Then the service center people called up to confirm whether my machine was okay and I told them that it was NOT, so they asked to file another complaint. I am baffled what should I do? Please help

Dear Sir,

I purchased the videocon colour tv in 2007.i made a complaint(complaint no:AGR[protected]) to videocon customer care for screen shot probelm in the tv on 09.01.2010.Once someone came from service centre to resolve the problem but still there is same problem.I had giving daily reminder to videocon cutomercare since 10.11.2010.but there is no response from their side.

THANKS & REGARDS

SURENDRA PAL SINGH NEGI
38-NUTAN NAGAR ,PUNJABI BAGH DAYAL BAGH, AGRA
+91-[protected]

Videocon Refrigerator Model S192 WDDX DCR
[protected] Purchased on 15/20 May 2008
From: Kundan Electronics, Wheeler Road, Bangalore 560 005
[protected][protected][protected][protected][protected]
As a follow up on non-working of the above refrigerator, Global Services, Bangalore, sent a technician to inspect the fridge and was charged Rs.230/- Receipt Job.No.BAN[protected] of 03/12/09 refers.

A person (non Kannadiga, speaks broken English, but conversable Hindi, Aged 25-30 years, tall and fair complexion) called the residence on[protected] claiming to be a technician from Videocon and collected Rs.5K (from my mother aged 80 years) in the guise of having repaired / replaced parts and left the premises within 20 minutes. Assuring the refrigerator would work within 1 hour. As of date[protected] the refrigerator is not in a working condition.

On 22-01-10, we contacted Global Services (Mr.Anil [protected]) and were advised that they did not send any technician from their company and that they do not have a technician fitting the above description. . My query is how come the dubious technician called at the residence when the contact for malfunctioning of the refrigerator was made only to Global Services, Bangalore.

If this refrigerator is not put in working order immediately, I will have not alternative but to lodge a police complain against Global Services, Bangalore, for cheating.

Please respond.

Mrs. Ferdinand

I bought a videocon/mobile phone v1502 from planet M outlet in Ramanathapuram(dist)/TamilNadu on 6/12/09.First day the charger failed and the phone heats up very quickly so that I cant keep my call for more than 1 minutes.when i went to the outlet they told me that its a feature of the phone really i was shocked by their replay.They took it for a service and replacement of charger .I visited the outlet more than 5 times to get the stuff back but there was no replay.The funniest thing is that the outlet/mobile phone ,both belongs to videocon .Don't do this to anyone else

The Job number is[protected].
My refrigerator had stopped working. The technician said that there was problem with the thermostat. He changed the same. After he went, the refrigerator is still not working properly and now the regulator is not responding. I have beem charged Rs 550/-. I have been requesting the technicians to come down but they say that they do not have time. Saturdays are holidays too for them....!!!

Dear Sir
I have purchased one Air conditioner of Videcon company on 9.4.2009 from SNEHANJALI, ELECTRONICS & APPLIANCES PVT. LTD. Bill no. 930151 at Tania Plaza, Station Road, Opp. East West Fly Over, Nalasopara (W), Dist.: Thane-401203.
The product is under warranty and now not working properly. The AC is not remaining continuously on and it takes time to cool the room in between 10 to 12 minutes every time.
You are requested to do needful and oblige.
Noman Iqbal Botke
mob.: [protected]

Dear sir,
mera Videocon Refrigerator RNR 291 Double door 5 sal puranan Hain.ab Usaka Compresor Band ho gaya Hain. Aapa Nashik city mein service station hoga hi to Kripa Karke Apake Engg. co Service ke liye Bheje.
Adr:- Devidas M.Pardeshi
Plot no.134,Kumavat nagar,Peth road,Panchavati,Nashik. 422003.
Mobile no. [protected], Wll:[protected]

Dear Sir/Madam,

With Due respect I want to say that I have purchased a Microwave Oven (WN-EKL-6.2KG-EWT-6220CGO-SA-GREY S/NO[protected] from the NEXT RETAIL SHOP, Hazratganj , Lko. dated 30.12.08. But it was not working properly from July 2009. I have given oven many times to service center but still the problem is same they do not able to correct the problem. But after many times of servicing problem is the same.
When I put the question what’s the problem with this they told that the problem is in the door & door is not available & they returned my oven after 1.5 months but problem is still there. Now I want to exchange my oven with the new one. So do the needful in this issue, and reply me as soon as possible.



Thanking You

Rajesh Mehrotra
[protected].

Dear Sirs,

We had purchased a Videocom Plasma 42" Integra on 14th May, 2008, from Kohinoor Electronics, in New Link Rd., Andheri - West, Mumbai - 53.

The Plasma stopped working suddenly on 1st December 2009. For which we made a call to the Service Center to register the complaint, and the Service Engineer came on the 4th and took the TV to the Service Station.

After repeated calls, to the...