Videocon Industries Complaints & Reviews

I have purchased Videocon Fully Automatic W/M model V-NA 911, during its warranty period the PCB is gone out of order and after complaint, they have replaced the PCB with old, repaired PCB and taken my new PCB. Since then it was started giving regularly problems. Now it has totally gone out of order. I want to replace the PCB with new one. When contacted to Videocon, Pune, they told it is not available. Pls let me know from where I will get the PCB of Videocon Washing Machine (Automatic) Model V-NA 911, I am ready to purchase. Pls let me know the price etc. Urgently needed.

Vijaykumar Nair
[protected]@rediffmail.com
Phone : [protected]

Dear Sir,

This is to inform you that i santosh kumar mishra purchased a videocon colour tv model no-ctv362725p on 13.03.2006 from goa & currently i am shifted from goa to navi mumbai, vashi. last one month i am facing problem regarding colour, sometimes it will be normal colour but maximum times it shows only blue colour. I am also tying to contact your service center but unable to do so.

So that you are requested to please come solve my problem.

Thanking you,

Yours faithfully,

Santosh Kumar Mishra

Room No-302, Third floor, Namratta Appartment,
Sector-26A, Plot No-230/32, Koparigaon, Vashi, Navi Mumbai-400703.
M-[protected]

I request some person from your company to visit and service my machine. It was working fine, but of late the washing wash tub does not operate however i am able to use the drier effectively.


Please send any service engineer immediately and please let me know the service charges applicable.

regards,
bharathiravichandra
Advocate and consultant

To, The Service Manager, Videocon Washing Machine; We have purchased a Videocon semi auto washing machine from M/s Prathamesh electronics, Thane-( Mumbai) on 19/05/2007.
model no : 6800 dlx. Within a month the machine started giving problems. Every time technician comes and tries to repair the same. But so far the problem is not solved. Till date we have lodged more than15 complaints. We request to replace the machine at the earliest. We are reporting the same to 'Cosumer Court' also.

SACHIN GAIND
10/319, D.D.A. Flats,
Kalkaji, New Delhi - 110019
Cell. : [protected]
[protected]
To,
C.E.O.
Videocon Tower,
Ground Floor, E-1,
New Delhi - 110055

Subject : Complaint regarding conked Compressor

Respected Sir/s

I had purchased your Refrigerator 275DX S.No 700121 under exchange offer on 15/12/2006 from M/s SHIVANI ELECTRONICS, K-75, Kalkaji, New Delhi-19 after being convinced that it has a full warranty for 2 years instead of 1 year.

Now when abovesaid product started malfunctioning, I called up Customer Care and came to know that it does not have warranty left though it’s compressor is under 6 years warranty period.

An engineer came on 30th October, 08 from one of your service centres situated at 321-A, Ground Floor, Hari Nagar, Ashram, New Delhi and said that the compressor shall be replaced due to the malfunctioning.
Till this, I can understand everything but the next thing being said was that “I WILL HAVE TO PAY FOR THE GAS REFILLING” which is quiet impractical and undigestable as gas will be refilled due to the poor quality of your product and that too under warranty period. I called them up when the engineer left and talked to the manager/owner Mr. Subhash Choudhary Upadhyay and he repeated the same story.

I’ve read all the terms and conditions you have mentioned in your booklet and nowhere is mentioned this thing that we will have to pay for gas.

I sent a complaint on complaint.com on Sunday and now when no action is there, I’m again requesting you to do the needful in a proper manner as I’m bearing loss of my vegetables, milk and other grossary items due to non working of the refrigerator.

Sir, I never expected that such a reputed concern as that of yours will hold a non suspecting consumer like me to ransom by demanding high charges for no fault of his. The compressor has conked out due to poor workmanship and which has resulted in defects in other parts.

The company is morally as well as professionally bound to honour it’s commitments towards the consumers who repose their confidence in it’s products. We have always been believing that the components and equipments manufactured by Videocon are of world standard and that is why we had gone to purchase a Videocon Refrigerator by surrendering Kelvinator Leonard Refrigerator even though it was giving us a trouble free service.

I believe that your goodself will direct the delinquent officials to rectify the defect in the refrigerator and if not possible to replace the entire Refrigerator so that other consumers do not get dissuaded from purchasing Videocon Refrigerators believing that they are of poor quality. It is not only a loss to the reputation of a good company but also a matter of sadness for me who has all along been believing that the Videocon products are of world standard.

I’m enclosing the photocopy of the Bill for your kind perusal.

I HOPE I WILL NOT BE MADE TO SUFFER ANY MORE.

With best regards
SACHIN GAIND
10/319, D.D.A. Flats,
Kalkaji, New Delhi - 110019
Cell. : [protected]
[protected]

We have purchase a Videocon double door fridge from next showroom, Mumbai on 25th June 2008. After 2nd day of purchase we found it was not cooling properly but we thought it might be taking time because it was new.
Now we have shifted to Delhi & after 3months of purchase now the fridge is not at all cooling, regarding this we already had put in number of complaints with their service center.
According to their people their was a problem in compressor which they opened and filled gas & all but again after a day it wasn't working. After calling them again several times another service engineer visited us and he gave us a technical explanation for the same to which we don't understand and he continued on saying it will be rectified after cleaning and fixing this problem. But entire exercise was of no use and wastage of time. As we till date have a fridge which in no working condition at all even though its under Warranty. And god knows what Videocon people will do next.

It is too much mental tension for us as family & finally we requested Videocon people to replace the fridge with a new one. Because it is under warranty or immediately resolve the technical fault in our present fridge as our day to day activity & family life is affected with not having a workable fridge in the house.

We request u to please help us in finding a solution for this problem.

Respected Sir/s

I had purchased your Refrigerator 275DX S.No 700121 under exchange offer on 15/12/2006 from M/s SHIVANI ELECTRONICS, K-75, Kalkaji, New Delhi-19 after being convinced that it has a full warranty for 2 years instead of 1 year.

Now when abovesaid product started malfunctioning, I called up Customer Care and came to know that it does not have warranty left though it's compressor is under 6 years warranty period.

An engineer came on 30th October, 08 from one of your service centres situated at 321-A, Ground Floor, Hari Nagar, Ashram, New Delhi and said that the compressor shall be replaced due to the malfunctioning.
Till this, I can understand everything but the next thing being said was that "I WILL HAVE TO PAY FOR THE GAS REFILLING" which is quiet impractical and undigestable as gas will be refilled due to the poor quality of your product and that too under warranty period. I called them up when the engineer left and talked to the manager/owner Mr. Subhash Choudhary Upadhyay and he repeated the same story.

I've read all the terms and conditions you have mentioned in your booklet and nowhere is mentioned this thing that we will have to pay for gas.

I sent a complaint on complaint.com on Sunday and now when no action is there, I'm again requesting you to do the needful in a proper manner as I'm bearing loss of my vegetables, milk and other grossary items due to non working of the refrigerator.

Kindly do it as early as possible.
Regards
SACHIN GAIND
[protected]
[protected]

Respected Sir/s.

It was Dec, 07 when I bought refrigerator 275DLX from M/S SHIVANI ELECTRONICS on the basis that it has a 2 years warranty on it which indeed is 1 year.
Now, It's compressor developed a snag according to the engineer of one of your service centre located at Hari Nagar, Ashram, New Delhi and I was amazed and dissapointed on his words that "U'll have to pay 1500/- for the gas which will be refilled", how can an engineer of such a reputed company talk in such a cheap and illogical manner ?? It surely hurts the dignity o[censored]r International name.

I'm myself an educated person and read all your terms and conditions which does not show any clause like this that I'll have to pay for the gas which will be lost and refilled due to the bad quality compressor your refrigerator had.

I'm not ready to pay a single penny which is against my morals.
Kindly do the needful as early as possible as it's already 2 weeks since we r facing the trouble turned into a harrassment.
Regards
SACHIN GAIND - [protected]

Hello !
I am from Patna having my address undernoted. Let me inform I have purchased above make of refrigerator in the year 1998. Since last 1 yr or so auto defrost function of my fridge is nonoperational causing frozen ice in deep chamber and low cooling in the lower chamber.
Should i expect your nearby sevice personel to look into the problem-
Address- A.N.JHA
401A, JAMUNA NIWAS,
SARDAR PATEL PATH,
NORTH S.K.PURI, PATNA-13
mOB. [protected]
[protected]
wIth thnks
Y.F.
a.n.jha

refrigerator is occassionally cooling not working properly lights inside working f14 shanti aspts chinch bhawan wardha rd nagpur [protected]

Sir,

I purchased a ref from vijay electronics, 4-jayanti market, Jaipur on 5th april 2008of your company model no S 225 FLR.

there is no cooling in the fridge since 9th Oct 2008 and your service center has not even called back after we filed a complain at both your service center and at Vijay Electronics.

i am doubly harrassed as the appliance is not working nor is anyone attending us despite repeated calls every day.

regards
anshuman kelsy

Dear Sir,
Inspite of giving complaint of non working of our refrigerator(Videocon/S091DLX) since last one week though your custmer care no 39898910, your representative Mr Abdula did come to our home and quoated Rs 1050/- and taken away part Amt. by telling us he will come witin two days from 18/10/08 but unfortunately he didn't came back uptill now nor he is available on his mobile no [protected].Please suggest me how to contact him and get repair the refregerator?. We are very much affected by such kind of service from your end.

Please do needful and revert back

Regards,
Mandar

We have a refrigerator manufactured by Videocon purchased 4 month ago. This refrigerator frequently breaks down. After several complaints to the call center Videocon company send a mechanic after 15 days, he came and saw my refrigerator they did not take any action not repared .after this again complaint they came and send this for repair on 10/10/2008 till date i not get my refrigerator. Due to this i am in very big loss because of this some of my medicines became totaly ruined, My wife is facing this time very serious problem. I have told this problem to shopkeeper and dealer also For this loss you are responsible ( That is about 1000000 Rs/-) Because since long we waited for the new Videocon refrigerator till repairing. For abvve given resons and problems we are going to court for justice & this is for your information also.

No cooling of Refrigerator

Sir
We purchased Videocon Refrigerator Model No. S 180 but it is not cooling . pls give me the nearer service center no. of videocon service center in navi mumbai

No Any one complain
I want know 180Lt. Kelvinator Refrigerator Prize. And sony, Videocon, LG DVD Player Prize. Prize is running and In Ahmedabad In Maninagar because of I want Purchase On Dhanteras. So I want immidiately Prize on My email Id. I want contact detail and Address in maninagar for this item .
So you send me imidiately Prize on this email ID.
Thanks

hi i m prashant tomer from meerut
i brought videocon tv in 2001

I had purchased a 50 Litres 55X room refrigerator in Apri 2007 . In Mar 08 it was not working and was taken to Mathura Service Center . After two weeks it was returned by Service center saying it was working fine . but on checking at home the problems persists. It was again taken to service center on 13th April 08 and service center said its compressor is not working and till today even after 6 months the same is not repaired . conacted service ceter and service head many times but nothing fruitful happend.

I had purchese a split AC make videocon from NEXT dealer apposite raj bhawan bhopal last year.there was a problem with swing motor of AC .on complaning the service centre man came and remove the motor for replacment and assure me to replace it within two or three days.when I ask about the same they reply that the motor of new model is not avelable with videocon company in bhopal.After that I contected mr SAURABH of videocon after about a month he arrenged the same but after getting the same the service centre person is not taking interest to solve my prolem even after contecting so many times on phone.I am of the opineon that the services of videocon is not satisfectory and no body is botherd about it.

We bought a videocon LCD T.V.23/09/2007. I used it for only 10 month and within this period that are 4 times repair from videocon.I have get complaint to replacement. now till the date nobody at videocon has been able to help us out and it was purely a harrassment procedure which had happened with their sales departments.For sales officer Mr. ATUL
Today T.V. warrenty period closed & yet T.V. get faulted from one and half month.How can Ido?
How can they expect form a middle class family to buy such gadgets after every few yearss.. they have to give some repairs and maintenance services for which we are ready to pay.. they have simply raised their hands telling..they cant do anything..
"Kya karu me soch tha ho ki sare videocon company fod dalu"
What can i do?

I m brother of sunil patil .my brother had brought VIDEOCON LCD T.V.23/09/2007 from vijay sales, mulund. Then that are 4 times big problem & get repair but last month again these problem & not get repaired from videocon service centre. So i get called Vijay sales, mulund 100 times, only told that i give you replacement. i have called u vijay sales landline number for daily 2 to 3 times my mobile bill is aroud 2000/-rupees. I will more times harrasement to vijay sales they only told your complaint is on process.
Today T.V. warrenty period is closed.i call vijay sales, he tole me there is no available of replacement quota.when stock of replacement available i give u T.V.
So What should u do i?
I have big confusion?
wht can i do?
give me suggetion

yogesh patil