Videocon Industries Complaints & Reviews

Respected Sir/s

I had purchased your Refrigerator 275DX S.No 700121 under exchange offer on 15/12/2006 from M/s SHIVANI ELECTRONICS, K-75, Kalkaji, New Delhi-19 after being convinced that it has a full warranty for 2 years instead of 1 year.

Now when abovesaid product started malfunctioning, I called up Customer Care and came to know that it does not have warranty left though it's compressor is under 6 years warranty period.

An engineer came on 30th October, 08 from one of your service centres situated at 321-A, Ground Floor, Hari Nagar, Ashram, New Delhi and said that the compressor shall be replaced due to the malfunctioning.
Till this, I can understand everything but the next thing being said was that "I WILL HAVE TO PAY FOR THE GAS REFILLING" which is quiet impractical and undigestable as gas will be refilled due to the poor quality of your product and that too under warranty period. I called them up when the engineer left and talked to the manager/owner Mr. Subhash Choudhary Upadhyay and he repeated the same story.

I've read all the terms and conditions you have mentioned in your booklet and nowhere is mentioned this thing that we will have to pay for gas.

I sent a complaint on complaint.com on Sunday and now when no action is there, I'm again requesting you to do the needful in a proper manner as I'm bearing loss of my vegetables, milk and other grossary items due to non working of the refrigerator.

Kindly do it as early as possible.
Regards
SACHIN GAIND
[protected]
[protected]

Respected Sir/s.

It was Dec, 07 when I bought refrigerator 275DLX from M/S SHIVANI ELECTRONICS on the basis that it has a 2 years warranty on it which indeed is 1 year.
Now, It's compressor developed a snag according to the engineer of one of your service centre located at Hari Nagar, Ashram, New Delhi and I was amazed and dissapointed on his words that "U'll have to pay 1500/- for the gas which will be refilled", how can an engineer of such a reputed company talk in such a cheap and illogical manner ?? It surely hurts the dignity o[censored]r International name.

I'm myself an educated person and read all your terms and conditions which does not show any clause like this that I'll have to pay for the gas which will be lost and refilled due to the bad quality compressor your refrigerator had.

I'm not ready to pay a single penny which is against my morals.
Kindly do the needful as early as possible as it's already 2 weeks since we r facing the trouble turned into a harrassment.
Regards
SACHIN GAIND - [protected]

Hello !
I am from Patna having my address undernoted. Let me inform I have purchased above make of refrigerator in the year 1998. Since last 1 yr or so auto defrost function of my fridge is nonoperational causing frozen ice in deep chamber and low cooling in the lower chamber.
Should i expect your nearby sevice personel to look into the problem-
Address- A.N.JHA
401A, JAMUNA NIWAS,
SARDAR PATEL PATH,
NORTH S.K.PURI, PATNA-13
mOB. [protected]
[protected]
wIth thnks
Y.F.
a.n.jha

refrigerator is occassionally cooling not working properly lights inside working f14 shanti aspts chinch bhawan wardha rd nagpur [protected]

Sir,

I purchased a ref from vijay electronics, 4-jayanti market, Jaipur on 5th april 2008of your company model no S 225 FLR.

there is no cooling in the fridge since 9th Oct 2008 and your service center has not even called back after we filed a complain at both your service center and at Vijay Electronics.

i am doubly harrassed as the appliance is not working nor is anyone attending us despite repeated calls every day.

regards
anshuman kelsy

Dear Sir,
Inspite of giving complaint of non working of our refrigerator(Videocon/S091DLX) since last one week though your custmer care no 39898910, your representative Mr Abdula did come to our home and quoated Rs 1050/- and taken away part Amt. by telling us he will come witin two days from 18/10/08 but unfortunately he didn't came back uptill now nor he is available on his mobile no [protected].Please suggest me how to contact him and get repair the refregerator?. We are very much affected by such kind of service from your end.

Please do needful and revert back

Regards,
Mandar

We have a refrigerator manufactured by Videocon purchased 4 month ago. This refrigerator frequently breaks down. After several complaints to the call center Videocon company send a mechanic after 15 days, he came and saw my refrigerator they did not take any action not repared .after this again complaint they came and send this for repair on 10/10/2008 till date i not get my refrigerator. Due to this i am in very big loss because of this some of my medicines became totaly ruined, My wife is facing this time very serious problem. I have told this problem to shopkeeper and dealer also For this loss you are responsible ( That is about 1000000 Rs/-) Because since long we waited for the new Videocon refrigerator till repairing. For abvve given resons and problems we are going to court for justice & this is for your information also.

No cooling of Refrigerator

Sir
We purchased Videocon Refrigerator Model No. S 180 but it is not cooling . pls give me the nearer service center no. of videocon service center in navi mumbai

No Any one complain
I want know 180Lt. Kelvinator Refrigerator Prize. And sony, Videocon, LG DVD Player Prize. Prize is running and In Ahmedabad In Maninagar because of I want Purchase On Dhanteras. So I want immidiately Prize on My email Id. I want contact detail and Address in maninagar for this item .
So you send me imidiately Prize on this email ID.
Thanks

hi i m prashant tomer from meerut
i brought videocon tv in 2001

I had purchased a 50 Litres 55X room refrigerator in Apri 2007 . In Mar 08 it was not working and was taken to Mathura Service Center . After two weeks it was returned by Service center saying it was working fine . but on checking at home the problems persists. It was again taken to service center on 13th April 08 and service center said its compressor is not working and till today even after 6 months the same is not repaired . conacted service ceter and service head many times but nothing fruitful happend.

I had purchese a split AC make videocon from NEXT dealer apposite raj bhawan bhopal last year.there was a problem with swing motor of AC .on complaning the service centre man came and remove the motor for replacment and assure me to replace it within two or three days.when I ask about the same they reply that the motor of new model is not avelable with videocon company in bhopal.After that I contected mr SAURABH of videocon after about a month he arrenged the same but after getting the same the service centre person is not taking interest to solve my prolem even after contecting so many times on phone.I am of the opineon that the services of videocon is not satisfectory and no body is botherd about it.

We bought a videocon LCD T.V.23/09/2007. I used it for only 10 month and within this period that are 4 times repair from videocon.I have get complaint to replacement. now till the date nobody at videocon has been able to help us out and it was purely a harrassment procedure which had happened with their sales departments.For sales officer Mr. ATUL
Today T.V. warrenty period closed & yet T.V. get faulted from one and half month.How can Ido?
How can they expect form a middle class family to buy such gadgets after every few yearss.. they have to give some repairs and maintenance services for which we are ready to pay.. they have simply raised their hands telling..they cant do anything..
"Kya karu me soch tha ho ki sare videocon company fod dalu"
What can i do?

I m brother of sunil patil .my brother had brought VIDEOCON LCD T.V.23/09/2007 from vijay sales, mulund. Then that are 4 times big problem & get repair but last month again these problem & not get repaired from videocon service centre. So i get called Vijay sales, mulund 100 times, only told that i give you replacement. i have called u vijay sales landline number for daily 2 to 3 times my mobile bill is aroud 2000/-rupees. I will more times harrasement to vijay sales they only told your complaint is on process.
Today T.V. warrenty period is closed.i call vijay sales, he tole me there is no available of replacement quota.when stock of replacement available i give u T.V.
So What should u do i?
I have big confusion?
wht can i do?
give me suggetion

yogesh patil

I have purchased the VideoCon AC on 12 April, 2008 from Electronic Bazaar in Lucknow, UP.
The very first day when it was installed by the Videocon executives it has started leakage.And since the water leakage is continuously coming.I have made complaint around 20-22 times.

Now the customer support executive has also told me that it should be replaced now I am asking which type of service is provided by VIDEOCON.br...

From - Ajaykumar P. Dhoke
604 Carnation Society.
Satguru Gardens,
Mithbunder Road,
Thane ( East) 400604
date 23/08/2008.
Res.[protected]
Mob. [protected]

To - The Manager
Vijay Saleas
Mahim / Thane Branch


Subject - Defective Products & Poor Service


Dear Sir,

I purchased the following Products from your vijay sales showroom at thane ( tip top plaza) as details

below.

Mitashi Wireless Headphone (j25) Chasis no. 84 date- 15/01/2008 working satisfactory
Morphy steam iron ( mirage (j10) date - 15/01/2008 found defective when taken home & got repaired

after one month.
Vidiocon ctv29 slimtrim (j25) date 15/08/2008. stop working end of june. complained to vijay

sales & got repaired after 10 days, soon after one day tv stop working, complained to videocon no. 7 O [protected]
which attended after 10 days, 1 day working, again 3rd time tv complained to videocon -no.7 O[protected], tv repaired after 10 days whichis stopped working after one day. On 17/08/2008 I personally visited your thane tiptop showroom & told about videocon tv which is purchased from your showroom. your staff promised me they

discuss this matter to mahim branch & will informed me on20/08/2008 +vely. But no reply from your staff. Again I

enquired about this matter on 21/08/2008, again I got promised will let you know on 22/08/2008.Till now no reply.


From above I find vijay sales keeping defective products in shop & aftercomplained prompt service is not given by

you. Even my friends also purchased a Fridge from your shop & found defects.
I think better you solve my tv problems & replaced defective tv set as soon as possible.
looking forward for your prompt action. ( Keep in mind customer is a big advertiser)

Yours Faithfully
Ajaykumar Dhoke.

I have given the audio system on 14/12/2006 for repairing but till date they have not delivered the system to me .I have contacted them several times and sendthem email many times but neither they have given any response nor deliverd my good almost ONE year and 9 months is over

JOB NO 7256 dt 14/12/2006 given to CENTRAL SERVICES but now it has been shifted to PATNA TECCARE

Please help me to get my audio back from their devi hands.

I bought videocon washing machine SA 63 from NEXT, next to Akbar Ally's outlet, Chembur in May'08. they had promised me to give a trolley which was not provided to me on delivery when asked for it they did provide me with the trolley and the washing machine which was both defective. within a day o[censored]sage i came to know that water does not stop in wash tub & drainage pipe has holes in it. i had to get a technician to get it corrected. after a month's time the washing machine again stopped working so i had to lodge a complaint. then a technician named, Faizal Khan, came & found that there was a dead rat stuck in the panel just below the spin tub spring. in the process on cleaning it he tried to remove the spin tub lid he broke the hole where the spring was attached then he put some tape to ensure that the washing machine works in the absence of the spring. he also stated that there is no spin tub lid in stock we will have to request for one and pay for it. till date no one came to replace it. now the washing machine again stopped i filed a complaint on 05/09/08 complaint#7MA[protected] on 06/09/08 a technician came did some wiring and went back putting OK on the complaint. now again when i tried to use the washing machine i can't use it. Again i have lodged a complaint #7MA[protected] for the spin tub lid and wiring connection. what should i do??? this is the first time i'm facing so many problems with videcon. i have been having videcocon washing machine for past almost 10-12 years now and never it has given me so many problems. either you get all these problems sorted asap or else i'll have to either go to consumer court or put it in media.

My brother Mr. Basudeb SInha gifted me a washing machine, purchased
from your store on 03/08/2008 ref. Bill No.2004 Book No. 36 Dt.
03/08/2008. Model Multie 6800 plus Vidoecon Col. pink.

Fisrtly none came from the company for installation. I started
operating the machine on 10th August'2008 and found that the spin tub
was not wroking, I called your showroom and a complaint was lodged
ref. Com. No. 5A[protected]. Your technician came and repaired it,
again there was a similar prob and the tech came and repaired it. Now,
I am facing the same problem, the spin tub is again not wroking. I
called Mr. Chauhan yesterday on [protected] and I was told to speak to
Sandhya on [protected]. After making 10 calls I managed to speak to her
and I was asuured the tech would come by evening. When I called again
in the evening I was told to speak to Mr. Saini on [protected], and I
spoke to him also, he assured me the tech. will come by evening. BUT
nobody came finally.

Now...I woudl request you to take neccessary action and replace
the washing machine within 3/4 days. Failing which I would be
compelled to move to the CONSUMER COURT.

Hope you would co operate and reply to this mail.

Regards


Mrs. T. Sarkar
[protected]

Dear Sir /Madam,

I have purchased one videocon airconditioner(model no-5244)as on 19.6.08 (only two months back) from Khanna brothers, sector -7c, Chandigarh.

From installation till date i have been mentally harased by your dealer as well as by service people.A product which is available at your "Next( company) show room" for Rs.14500 have been given me on Rs.17000.When i have discussed the same with your dealer he did not paid heed to me.

Following points i would like to brought to your kind notice.

1.Over charged (Rs.2500) by the dealer for a product which is availble in market for Rs.14500 where as i have charged Rs.17000.

2.No demostration till date even after two months.

3.Cooling problem started from day one.

4.Ac direct starts while switching on.

5.High noise.

6.Service people not paying heeds to my complaints.I have lodged jobs vide job no -SG[protected] dated 25.6.08 and SG[protected] dated 30.7.08 with your call centre.

7.Personally lodged compliant at Khanna brother as on 20.8.08 but till date no response.

8.Service people and dealer doing experiments with new AC but no solution till date.

I humbly request you to intervene and replace my defective AC with new one or refund my hard earned money.Hope positive response from your side other wise i have no option other than proceeding to honble consumer forum.


Thanking You,


Your's truly,


Mukesh Sharma