Videocon Industries Complaints & Reviews

Videocon — Air Condition

14/5/08
Dear Sir,

I have purchased Split AC on 03rd May, 2008 at Alpha Creations shop, Vizianagaram, Andhra Pradesh.

MODEL NUMBER : VASG 121 MCRID
Serial Number : [protected]


After installation within a Week lot of sound came from outside.
We have informed to shop owner mr.Gopi. After repeated requests he sent two technicians. The sound problem rectified.

Again on 12/5/08 water is leaking from AC . we have informed. But our problem was not solved.

This gives BAD REPUTATION TO YOUR ORGANISATION.
WHY IT IS HAPPENING FREQUENTLY WITH NEW EQUIPMENT.

Kindly rectify the problem permanently or we May proceed to legally.

Thanking you,

With Warm Regards !

V.SURESH
Cell : [protected]

videocon / Airconditioner — services

Sir,
I work maintenance engineer in MMG India pvt ltd, chennai. We are purched LG airconditioner from your delear M/s Aadhars Airconditioner. They supplied .75 Tr airconditoner last 2year back. Now the compressor fail and sent to them the ask to pay money for Rs 750/-. I ask to you sent the cash bill. they aren't aggre to give the compressor. What will i do.

Regards
Thanaraj

my videocone AC is not working properly i, m staying at chandigarh.if anybody can help plz contact

Consignee: [protected]
S-o-n-o :[protected]

That Videocon company is very bad company im also faceing the problem i had buy one AC from Ezone befor 2 months now the AC gas is lekeage in two months only i never suggest any one to buy videocon product.

Hi,

I have purchased 4 split ACs around 2 Yrs. back and i am very much upset from the services as well as the product.
However three of my AC's are working fine but one of them has made my life hell.
The quality of the compressors are so pathetic that everytime i have to it replaced from the dealer. Everytime it stop working, the dealer takes the whole unit with him and return it after weeks.

Please take the complaint very seriously and kindly take some action against it.

Thanks,
Varun Gupta
[protected]

[protected]
AC Not working, Repeated complaints at Rythem House, Noida has not been care of, IMMEDIATE ACTION REQUESTED.

Pls. Contact at[protected]

Videocon — Air Conditioner

With Due Respect again ...
Sir Myself is Amit Gajvani from karnal .
Sir.. i'm so much disaponted becuase of your dealer services and there is no any responce from yours service center.. sir I've purchased a Air Conditioner from

GIRDHAR TRADING COMPANY,
S.C.O. 98, KARAN COMMERCIAL COMPLEX, OLD MUGHAL CANAL, KARNAL -132001, HARYANA, CONTACT:[protected] SHOP, [protected]
on[protected] billl no. 653. last from one month its not working properlly, its not cooling, tempreture is not going down below 29 degree Cel.

i have complaint so many to M/S GIRDHAR TRADING CO. but they told me that YOU complaint to VIDEOCON SERVICE CENTER then I called to your center, after two day one of your sevice centre Representative came for investigation/ checking it out . e told me that your machine is not working properlly and now i willl forward your complaint to our regional office..

then after 2 days I contact to your service Reperentative regarding my Air condition then He told me that You MUST ONLY CONTACT TO YOUR DEALER then again I contact to my dealer. But Dealer told me I must only contact to yours Service Centre Again...
Now You Tell me to Whom I should be Contanct. No body iether Dealer or Service Representative is Not Picking my Cell Phone...

SIR NOW PLEASE YOU RESOLVE MY PROBLEM, I'M VERY ANOYED FROM THE SERVICES OF COMPNY AND DEALERS..

Some of Friends already Suggested me you should purchase VOLTAS, CARRIER, A/C ONLY BUT I WAS INTERSTED IN VIDEOCON ONLY
AS THE RESULT THEY ARE TOTALY RIGHT BUT NOW I FEEL COMPLETELY WRONG IF YOU NOT TAKING ANY ACTION OR STEP TO CHANGE THIS A/C

I HOPE YOU TAKE A APPROPRIATE ACTION

THANK YOU,

regards from
AMIT GAJVANI
Director,
THE EDITING HOUSE,
S.C.O. 62-63, 2nd Floor,
MAHAVIR JAIN SHOPING COMPLEX,
RAILWAY ROAD, KARNAL - 132001, HARYANA.
CONT.[protected],[protected], M.

With Due Respect again ...
Sir Myself is Amit Gajvani from karnal .
Sir.. i'm so much disaponted becuase of your dealer services and there is no any responce from yours service center.. sir I've purchased a Air Conditioner from

GIRDHAR TRADING COMPANY,
S.C.O. 98, KARAN COMMERCIAL COMPLEX, OLD MUGHAL CANAL, KARNAL -132001, HARYANA, CONTACT:[protected] SHOP, [protected]
on[protected] billl no. 653. last from one month its not working properlly, its not cooling, tempreture is not going down below 29 degree Cel.

i have complaint so many to M/S GIRDHAR TRADING CO. but they told me that YOU complaint to VIDEOCON SERVICE CENTER then I called to your center, after two day one of your sevice centre Representative came for investigation/ checking it out . e told me that your machine is not working properlly and now i willl forward your complaint to our regional office..

then after 2 days I contact to your service Reperentative regarding my Air condition then He told me that You MUST ONLY CONTACT TO YOUR DEALER then again I contact to my dealer. But Dealer told me I must only contact to yours Service Centre Again...
Now You Tell me to Whom I should be Contanct. No body iether Dealer or Service Representative is Not Picking my Cell Phone...

SIR NOW PLEASE YOU RESOLVE MY PROBLEM, I'M VERY ANOYED FROM THE SERVICES OF COMPNY AND DEALERS..

Some of Friends already Suggested me you should purchase VOLTAS, CARRIER, A/C ONLY BUT I WAS INTERSTED IN VIDEOCON ONLY
AS THE RESULT THEY ARE TOTALY RIGHT BUT NOW I FEEL COMPLETELY WRONG IF YOU NOT TAKING ANY ACTION OR STEP TO CHANGE THIS A/C

ur service quality & product quality is very poor i[censored] take no action to dealer & service centre for my complaint, & change my indoor quickly.

I HOPE YOU TAKE A APPROPRIATE ACTION

THANK YOU,

regards from
AMIT GAJVANI
Director,
THE EDITING HOUSE,
S.C.O. 62-63, 2nd Floor,
MAHAVIR JAIN SHOPING COMPLEX,
RAILWAY ROAD, KARNAL - 132001, HARYANA.
CONT.[protected],[protected], M.

Videocon AC — AC malfunctioning

Hi,

I have purchased 4 split ACs around 2 Yrs. back and i am very much upset from the services as well as the product.
However three of my AC's are working fine but one of them has made my life hell.
The quality of the compressors are so pathetic that everytime i have to it replaced from the dealer. Everytime it stop working, the dealer takes the whole unit with him and return it after weeks.

Please take the complaint very seriously and kindly take some action against it.

Thanks,
Varun Gupta
[protected]

2 ac window purches ware house lucknow at 25/4/09 at sanjeevni hospital upsidc a-23 jaugdish pur sultanpur ac completly faild no cooling ac no[protected]; 1233.

Pathetic Product ...please dont buy this

VIDEOCON A C — AC

my window ac is not proper cooling and working

sir
i am gagandeep shahi s/o ashwani kumar bagha purana disst moga (punjab)
i have problem with videocon ac . I HAD COMPLAIN TO DISTIBUTER BUT THEY DONT LISTEN US
PLESCE HEP ME MY NO IS[protected]

LG/CASETTE TYPE AIR CONDITION — FREQUENT PROBLEM IN THE AC

I AM VENKATESH ENGINEER FROM THE RICHMOND HOTEL BANGALORE.PAST FOUR YEARS BEFORE WE ARE INSTALLED LG CASETTE TYPE AIR CONDITION 4TR X 2 NOS IN OUR HOTEL MULTICUSINE RESTAURANT NAME OF BANGALORE BRASSERIE.SINCE WE HAVING THE FREQUENT PROBLEM IN THE INDOOR UNIT WATER LEAKAGE, NO EFFECTIVE, GAS LEAKAGE, COMPRESSOR TERMINALS BURNING OUT. THE ABOVE PROBLEMS PER MONTH 10 DAYS TO 15 DAYS HAPPENING THIS AC UNITS WE ARE GIVING AMC ALSO AT LG SIDE BUT THEY CANT ABLE TO RECTIFY THE PROBLEMS .WE ARE CONTACT THE BANGALORE BRANCH CUSTOMER CARE EXECUTIVE MR NIRANJAN .BUT HE ALSO NO RESPONSE AND KEEP QUIT .THE CONCERN SENIOR MANAGERS KINDLY LOOK IT OUT THIS MATTER AND GIVE US PERMANENT SOLUTION BECAUSE WE CANT OPERATE THE RESTAURANT WITH OUT AIR CONDITIONING. WE R GETTING MORE GUEST COMPLAINTS.YOUR LG SERVICE ENGINEERS DURING SERVICE TIME GRILLS ALSO BROKEN THEY DONT KNOW HOW TO HANDLED AND REPAIR THE UNIT .NOW GRILLS WAS FIXED IN THE CELLO AND BROWN TAPE.INTERIORS LOOKS ALSO BAD.KINDLY DO THE NEED FUL THANKS..

i also purchase videocon window ac on dated 04.06.2009.after few days ac is not giving cooling. i lodge complaint but still today problem persist. kindly suggest to solve the problem.

videocon window air conditioner — non working within only 4 days to purchase

not working/ dead the videocon air conditioner , only 4 days to purchase from Mohan electronics ulhasnagar 421003.

Videocon ACs are very very bad.
..added with WORST services.
We bought 16 W + 3 S AC of Videocon.
Their logo must be Bad Products.. Worst Services.
My complaint no. with Videocon is JAI[protected] for reference.

i have purchase a videocon split AC from S G Services, kanpur vide bill no. 03 dt. 02.04.2009.

from last 01 year i have been lodging complaint ( 1st complaint no. is LUV[protected] which is yet to be resolved.

Inspite of several follow up, local ASC used to send unqualified, unskilled person who used to make temporary arrangement and always promised to come with the spare parts.

but never came with the spares.

I feel cheated by videocon co.

Lalit Kumar

Mob: [protected]
[protected]
alternate email-id:

[protected]@sify.om;
[protected]@nokiacareindia.com

Dear Sir,

we have 4 split AC of videocon in our company. and we are totally fedup with after sale service of videocon. Our Ac's are out of warranty, for those they said you can make a AMC with videocon, but after making AMC we are just take Complain nos again and again. Their Engg first come after two to three days for just see the AC, 2nd visit of them for check the problem by any other engineer, after so many call to Direct the service center also in Customer complain in Videocon their engineer making so many excuse just like we have not the spare part and all these. they are take minimum 2 months to coverup the one Complain

Right now we have a Complain in one AC of Not Cooling from Last 20 days, but as usual their Engineer come to just look the AC twice. Yet the problem is unresolved. Every time they said today or tommorow we come with spares but still no reaction.

We are not suggest to anyone to buy the videocon Product.


Bhasker Dass

FBT Pvt. Ltd.
Faridabad
[protected]@sify.com

We bought a videocon A.C. on June 13th, it went really good for 1 complete month but in the month of July, suddenly a kind of burning smell started from it. We called up the customer care no. written on the A.C. itself. One of her reps sent a technician at our place. He changed the motor in it as according to him it got bad. On the very next day the same burning smell started. We called the customer care again and again one of her reps fixed a technician and now we are waiting for the technician, he has not reached us yet, dont kno he is coming on foot from outside India or somewhere. We called up the customer care again on the past tuesday, they picked up the phone, we explained the issue, asked for the supervisor to speak to us, he put the call on hold but suddenly it got disconnected. Again we tried to call them for 2 times, it gets picked and gets disconnected without any response.

With this one can easily understand how efficient there customer service is.

Now after facing all this I am going to consumer court as we have got no other option to select.
And also I would suggest everyone to NOT to buy the any videocon appliances

Regards
Gaurav Luthra
[protected]
[protected]@yahoo.com

SHARING THE MESS - WE ARE GOING THRU AND MORE SO MY 5 MONTH OLD CHILD..

From: Ranjana Shrivastava [mailto:ranjana.[protected]@gmail.com]
Sent: Tuesday, August 31, 2010 10:55 PM
To: [protected]@videoconmail.com; [protected]@rediffmail.com; [protected]@next.co.in; [protected]@vgmail.in; [protected]@videoconmail.com; [protected]@videoconmail.com; [protected]@vgmail.in; [protected]@videoconmail.com
Cc: 'Vikram Srivastava'; [protected]@complaints.in
Subject: RE: Repeated Complaints and Suffering from Deficiency of your service !

Dear All

Our Misery continues and our Child Continues to suffer – due to the lack of humane approach, and unprofessional and inefficient service.

If you have time – kindly read the mail below and get the repair work done of our AC

The purchase of AC of Company VIDEOCON from shop NEXT Electronics, Sector 18 Noida and Service provider Hi-Tech Services, Sector 64, Noida – seems to be a deliberate and sinister fraud being done against customers – all passing the responsibility on the other and none seems to be accountable.

As a customer one seems nothing but helpless ……………

In dire frustration

Ranjana

________________________________________
From: Ranjana Shrivastava [mailto:ranjana.[protected]@gmail.com]
Sent: 27 August 2010 23:24
To: 'mailto:[protected]@vgmail.in'
Cc: 'Vikram Srivastava'
Subject: FW: Repeated Complaints and Suffering from Deficiency of your service !

Dear Taranjeet,

This is again to bother you I complete hopelessness that our AC is still in the same or in fact in much more worst condition.

After several reminders the Engineer came on 14th August to rectify the problem but in stead took away the motor of the AC. Since then we are receiving false promises on daily basis.

I do not know what a normal middle class customer can do in such situation. One thing is for sure that the whole purpose of buying the AC for the benefit of my new born child, which was recommended by the doctor, was not served.

Thank you.

Regards
Ranjana

________________________________________
From: Ranjana Shrivastava [mailto:ranjana.[protected]@gmail.com]
Sent: 04 August 2010 08:11
To: 'customer care'
Cc: 'Vikram Srivastava'
Subject: RE: Repeated Complaints and Suffering from Deficiency of your service


Dear Taranjeet,

I do not know which complaint ID you are talking about. The one I had, I mailed you. Further, we have already informed you the date (10th July 2010) and the agency (Hi-Tech Services - Noida) which took our AC parts ( PCB, Remote and Transformer). The Engineer who had come from the service centre was Mr. Arvind ([protected]).

Regards
Ranjana Srivastava
________________________________________
From: customer care [mailto:[protected]@vgmail.in]
Sent: 03 August 2010 19:31
To: 'Ranjana Shrivastava'
Subject: RE: Repeated Complaints and Suffering from Deficiency of your service !

Dear Customer,

Kindly Provide us your Accurate Complaint ID (Along with this mail) so that we would be able to get the needful done as soon as possible.

Thanks & Regards,
Taranjeet Kaur
Customer Service Dept.
Videocon Industries Ltd


Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.




________________________________________

From: Ranjana Shrivastava [mailto:ranjana.[protected]@gmail.com]
Sent: Tuesday, August 03, 2010 3:05 PM
To: 'customer care'
Subject: RE: Repeated Complaints and Suffering from Deficiency of your service !

Dear Taranjeet,

The complaint ID is GHF [protected].

Hoping to receive immediate service.

Thanks & regards

Ranjana Srivastava


________________________________________
From: customer care [mailto:[protected]@vgmail.in]
Sent: 03 August 2010 13:42
To: 'Ranjana Srivastava'
Subject: RE: Repeated Complaints and Suffering from Deficiency of your service !

Dear Customer,

Kindly Provide us your Complaint ID (Along with this mail) so that we would be able to get the needful done as soon as possible.

Thanks & Regards,
Taranjeet Kaur
Customer Service Dept.
Videocon Industries Ltd

Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.




________________________________________
From: Ranjana Srivastava [mailto:ranjana.[protected]@gmail.com]
Sent: Monday, August 02, 2010 11:21 PM
To: [protected]@vgmail.in; [protected]@videoconmail.com; [protected]@rediffmail.com
Cc: Vikram Srivastava
Subject: Repeated Complaints and Suffering from Deficiency of your service !

Dear Sir / Madam
This is to bring to your notice that we purchased a split AC 1 Ton on 2nd May 2010 from the Next shop in Sector 18, Noida. Within two month it stopped working from 26th June and in the panel it shows “E 6”.
Since then we have been making numerous complains and your engineers have made two visits; at one time we were informed that there is some problem with the ‘Gas’ and some work was done on that but with not of much relief. Later your engineers [Hi-Tech Services - Noida] came and informed that there is some problem with the mother board and IC [something technical] and they opened the machine [which still lying in the same state] and took few components from the AC on 10th July 2010.
We have been calling the centre and engineer also informing that we have a 3+ month old child who has been suffering due the non working of AC and also due to your deficiency of service. The last call we made was on 31st July to Mr. CP Singh [from videocon] at [protected], when we were again befooled with same assurance as to today’s date, i.e. 2nd August 2010.
Somehow we fail to understand the lack of seriousness on our part and somehow also failed to make you all understand the suffering through which my infant child is going through. The way I have been treated by the Customer Care and Service department - hopefully would never dare to buy any Videocon product. Whereas otherwise I was a loyal Videocon customer - and had earlier bought my fridge replacing my old [Godrej - which lasted over 20 years] 8 months ago.
I request to make immediate arrangements for the same as the purpose for which we had bought the AC seems to be unfulfilled and my whole family and esp the Child is suffered a lot during the worst summers.
My Residential Address and place of installation is: E-52, Sector 20, Noida; and can be contacted at [protected].
Ranjana Srivastava
Development Professional
E-52, Sector-20,
Noida - 201301
# 91 [protected]

Videocon — air conditioning

this is to inform you that one motor of my split a/c ,1 tonne, has been taken by videocon service team and not yet returned,the a/c was not working for the last 5 months
i have complained serveral times and called serveral times
still no response from them. My complaint No Is coc[protected]
Kindly do the needful

Videocon — a c problem

a c problem tower ac three phase after running its tripped out & message reflect E4
contact no & detail
Anish
sarao hotels
site no 71-74 phase 10
mohali punjab
[protected]

plz mail directly to the higher authority people asking for refund of the amount.go to consumer forum... we are also suffering from the same problem. worst vediocon service product

Sir,
i am purchased one 1.5 ton split ac from murugan TV in rasipuram, namakkal district.within 4 months it stopped working i was compliant customer care center thrice but the result was zero.if it continues i wil go for consumer court.my mail id [protected]@gmail.com.give me a positive answer.

My company is having 04 cassette AC of 2 ton and 3 ton model No. AH 60 YBCT 03 phase scroll type but neither their Remote is available nor its compressor, PCB Cards sensor and other accessories are available. Private repair shop taking exorbitant cost of these articles and to get work done person has to pay unnatural amounts with lot of tantrum. It is going on since last 02 months please advice agency who can get work done on immediate basis and with reasonable cost. Also tell us the place where all videocone accessories narrated above is available for get the repair done. Please send return mail on following email address:
abhai.[protected]@a2zemail.com

campreser
sir humne videocon ac aap k service center m thik hone k ley deya tha jo ke warranty m tha aab aap k service center wale humse phele RS.2100/- lay chuke hai aab vo humse RS.1400/- rupya aur mang rahe hai fir aap service warranty kya layte hoo fir toh hum market say he kar va lay te yani total amount.RS.3500/- rupya hogi aap say request hai ke aap aapne service center par baat kare.aur 30 din say ac aap k service center par raha hai aur aap k service center wale thik say customer say baat tak nahi karte, aap ka jo service bhut he kharab hai logo ko aap preson karte hai aap k service center say acha toh hum market say he thik karva lay te.very bad service. hume pata hai ke aap iska koi bhi respon hume nahi reply kao gay aap say humne aasa lagai hai aab dhek te hai...

aap k service center ka mobile no.[protected]

my no.[protected] dinesh goyal, email id:--dinesh.[protected]@gmail.com

Videocon AC — no working after 3 days of installation

i purchased a VEDIOCON ac from barrackpure next but after instalation its not working several time come service engineer change parts but does`t up the ac
and don`t change the product .now what can i do?

purchesd date 27 feb 2012
mob no [protected]

purchesd from NEXT BARRACKPURE.sn banerjeeroad west bengal
customer name Pranab chaterjee
mm mitra lane, ichapur majherpara, west bengal
ac mod no vgs63.cve1-cms
s.n[protected]

We have purchased three Cassette ACs ( model- C-10555RCI) of 3 ton in the name of Natansh Finlease Pvt Ltd. All ACs are not working. We have registered its complain to customer care email address they replied to register it on Toll Free no. Person from your side visited told us that we can not give service for Cassette ACs. Two ACs having compressor problem and one ACs get tripped automatically till it re-start manually. Also its cooling is too low. Kindly give me urgent solution on this matter. This is very serious matter if cassette ACs are required maintenance in just three years. What is life of compressor of Videocon Cassette ACs? Now a day Videocon company has stopped making Cassette ACs as per your people and in Agra there no availability of its Parts because of this reason then pls tell me is the customer responsible for this after spending a good amount? If We know that life of AC is just for 2 year then will go for another one. Expecting for best solution at the earliest. My contact no is[protected].

Dear Sir/ Madam,

I had bought a Videocon A/C model no. 5233 Chassis no. 4084363, 4093714 on 26/03/2009 and bill no is 13038 from Arvind Electrical & electronics, Ambala city, Haryana.

The A/c was not working and we registered a complaint on the 18th of May, 2012 .The complaint number is kar[protected]. The complaint was registered .After repeated calls; single visit had been made by your service personnel from your side who told us that the compressor is faulty. They told us that after 2 days your complaint was resolved but nothing is to be done till date. Finally on 25/05/12, we called in service center and registered another complaint with complaint no. kar [protected]. From 26/05/12 continuously we called to technician and your area sales executive who are sitting at ambala city. We called to Mr. Harmeet at mob. No. [protected], to Mr. Pawan (area sales executive) on mob. No [protected] and Mr. Harbans mob. No. is [protected] till date. They didn’t reply on single call and when ever they pick the phone they said tomorrow we sought out your problem. But that tomorrow never comes and after so many days nothing has to be happened to our complaint. They promised us that they replaced the faulty part. Now when ever we called them they abuse us and always use vulgar thing to make harass to us. Till now it has not reached us. Repeated calls to your service center either result in our calls not being picked up or being told that the part will change in 2 days, or 1 week or so on and so forth. But till now the elusive d-day has not arrived!

I visited to your service center at ambala city on june1, 2012 to meet with Mr. Pawan and at that time he promised that tomorrow on june2, 2012 they will change the part. But when we call today they give us excuse that they come by evening but now they don’t pick our phone call.

Today again I called up the call center to check the status only to be told again that someone will attend tomorrow. When asked to speak to someone higher up i get the same parrot response "No sir there's no one here and the only route for resolving the issue is the customer care route"

It is extremely frustrating that a complaint lodged nearly 15 days ago is not yet resolved. The poor response by the call center compounds to this. I really don’t see the point of having an A/C at shop that has not worked through the entire peak summer.

I'm not sure again if this mail is being read by anyone who can do anything about the situation but would like to know what should be my next course of action.


Vinay verma
[protected]
[protected]
[protected]

Videocon — AC

Dear Sir,

I am Puneet Kumar Arora from Indira Colony Street No 10 Sri Ganganagar-335001
We had purchased one Videocon AC from M/s Sarna Electricals.
Right from the beginning AC is defective.Neither it provides Cooling
in Summers nor Warmth in Winters.
We purchased the AC in Aug 2010.
Now the warranty period is over but during the warranty period AC was
faulty as it did not provide cooling.
We had complained regarding this to the local dealer M/s Sarna
Electricals first where our complaint was not registered and the
dealer did not entertain us and asked to call the Videocon Person.
Then we lodged a complaint to Videocon Customer Care after that Mr
Manoj Service Engineer of Videocon approached us and after examining
the AC he assured to correct the fault within warranty period.
But after regular follow up he didn't turn up and within this time the
warranty period was over.
After some days we again approached Mr Manoj then he told us that
there is a problem in AC Gas and received Rs 1500 without any receipt
on account of correcting the fault.
Now after so many trouble the matter is still pending as AC is still faulty.
Kindly look into the matter at the earliest and resolve the issue
otherwise we will have to go for Consumer Court.

Regards

Puneet Kumar Arora
Street No 10
Indira Colony
Sri Ganganagar

Videocon AC — DULL SERVICE

we olso suffering from the same problem.................v olso complain abt dis many time but there was no solution yet...............so i will suguest not 2 purchase videocon AC.....kbi bhulkr videocon ka AC na khride...............AGR GALTI SE LE LIYA H USE CHLANA MAT.....CHLAYA H TO RONA MAT.....


FROM
KAMAL KUMAR
RTK,HARYANA
PH:[protected],[protected]

Sir,
This is to bring to your notice that we purchased a split AC 1 Ton on 07.05.2006 from Griha Vaibhava Marketing (P) Ltd., Jayanagar Bangalore.a. Within two month it stopped working due to monkey menace in our apartments. Since the outdoor unit was installed in our 2nd floor window top, the outdoor unit was not accessible . Hence I was not able to get the unit in working condition as no one was having roof ladder even when I suggested that additional cost will be borne by me . After some 3 years I caught hold of the videcon technician who came and informed that gas is not there and filled the gas and put back the unit in working condition in the same place

As rains started after that the unit was not put into operation. As the summer was reaching its peak a fortnight back, I wanted to run the unit. The unit was working but there was no chilling. Hence I made a complaint to videocon vide complaint No. BAN [protected] and after terrible follow up the technicians from M/s. Classic airconditioning and electricals (sole franchaisees for videocon in bangalore... I believe) turned up and I requested the people to shift the outdoor unit from the window top to ground floor for easy accessibility.

On Monday (05.05.2014) their installation team from their company came and told that the shifting requires extra copper wires and gas filling and the expenditure may come around 12, 000 bugs for which I agreed. The work was completed on 06.06.2014 and the S code was given to them in the good faith that the unit will work fine and a whopping Rs. 14, 500.00 was paid in cash towards installation, copper wire, outdoor stand, reinstallation rent for rope ladder and gas filling.

But on 6.5.14 the unit was run in the night when the temperature came down to 21 C and then started raising and reached the room temperature of 29 C. It was brought to the notice of the service engineers who came for inspection and informed that water might have seeped into the unit and the unit is beyond repair.

The unit might have run for a total of 100 hrs from the day of purchase and now even after spending the amount the unit was not put into operation. Had it been informed that such a problem may arise we could have had an after thought and deferred the repair or disposed the unit off.

Such is the company's product and so are the technicians. Hope some one of the organisation may see my mail and render justice to this unlucky human being
Thanks & Regards,

S. RAGHUNATHAN
# 201, Aishwarya Gardens, 40th Main, 9th Cross, SBI Colony,
J.P. Nagar I Phase, Bangalore 560 078.
Mobile :[protected]

videocone ac service jaipur very bed javed engg. has no experience service center aircon engg. verry bed service center in jaipur

This is in regard to an Air conditioner of your Esteemed brand i.e. “VIDEOCON”.

I had purchased a 1.5 ton Split Air Conditioner on 28/04/2014 from NEXT RETAIL SHOP i.e. Electronic Store near my house. I had paid a handsome amount of Rs. 29, 500/- which included a stabilizer as well (Copy of the invoice enclosed). During the first month since purchase the A/c was working perfectly fine but post that it is merely working. After switching it on it works only for 5 minutes and then trips over. It gets back to life after a gap of atleast two hours but again works only for 5 minutes. Seeing this peculiar problem I was shocked and awed hence I gave a call to the customer care department of your company. Having heard my problem your engineer came upto my place and told me that there is some voltage issue and nothing is wrong with the A/c. He also asked me to contact Tata Power Delhi Distribution Ltd. for resolution of the voltage issue. I took into consideration the advice of your engineer and called an official of Tata Power Delhi Distribution Ltd. who informed me that the voltage was within 170 to 190 V which is the perfect power received in my colony by every one. Hence the problem persisted.

Getting disturbed and frustrated for past one month I approached the NEXT Retail Shop, from where I had purchased the A/c, for resolution of my problem. They asked me to registered with company again but seeing the response I received from your esteemed company I could not gather patience and trust to contact your customer care again, so, I requested the NEXT Retail Shop personnel’s to lodge a complaint at their own level. They lodged the complaint on 06/06/2014 vide complaint no. DEL[protected] for the issue faced by me. The response for the said complaint is still awaited. In the meanwhile I was advised by the NEXT Retail Shop personnel’s to get in touch with the stabilizer people (V-Guard) to get the same double checked. The officer of the stabilizer company paid a visit to my house and said that there is no problem with stabilizer but the A/c is consuming 15 amp. instead of 7.5 amp. He also advised me to get the A/c checked ASAP to avoid any harm to the A/c.

Having heard all that I was scared and I gathered courage to contact a customer care department and make them aware about the said problem. On this I was provided with the number of your Area incharge on [protected] stated that the problem had already been resolved couple of weeks back. I wish to state that had the problem been resolved why would I contact your customer care department or run from post to pole in this scorching heat to get my A/c fixed. Now the said area manager has stopped entertaining my calls and does not even answer them anymore. I informed your customer care department about the behavior of the area incharge to which the provided me with number of Mr. Prateek Khanna i.e. [protected] my surprise the same thing happened again and Mr. Khanna also did not answer my calls.

Now, having recited the above mail I conclude that your esteemed company pays no heat and importance to its customers after the product has been sold and simply tries to run away from its liabilities as if the company hasn’t sold anything. Still, I have contacted the customer care department today again as a last and final resort. I have been provided with the assurance that my problem will be answered to and resolved by end of the day. I am looking forward to the same failing which I shall be left with no other option than to initiate civil and criminal legal proceedings against your company which I don’t want to or I would like to get refund of the amount spent by me for the A/c. I feel cheated, betrayed and fooled by your company and I guess that have made the biggest mistake of my life by purchasing the pathetic and totally unworthy A/c of your company, I should have gone for some other well renowned brand. Nevertheless I am hoping that you will make good in resolving my query so that I gain back my lost trust on your company.


Regards,

Bala Dutt
[protected]

i am your adjusting customer last three years but some reason i am not satisfied your service i purchase one spilit ac kaisergunj ajmer rajasthan model no. vbs-53-cvl-1-cr srial no[protected] my remote stole in my house i go to your showroom and i told where is your service center he did not reply clearly so i request to you please arrange my remote detail is already mention are sharad parashar my mobile no is [protected]

rinsing and spinning not working

Videocon FA55 washing machine... Rinsing and spinning is not working...pls help..

name wrong inter

My name is chander Parkash but videocon rerecord show chander parsad my id no[protected]

i am sim in hide in khamariya jabalpur (m.p.)

please sim is closed

Dear sujata ghatage,


We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.


In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.


Regards,

Videocon Online Team

Dear sujata ghatage,

Information about your complaint number is still awaited from you. Please contact us on [protected]@vgmail.in with the necessary details for any further assistance.


Regards,
Videocon Online Team

To,
The Service Head.
Videocon Refrigerater Division

Sir, I had sending complet 22.04.2009 for my refrigerator and my
refrigerater was ok on 02.05.2009.And Return Complent sending on
23.07.2009. So my complent has not been repair i contact to Mr.Deepak
Mob no [protected] and Mr.Shishir Mob no [protected]. They are not responsing to me. So When my refrigerater will be repaire in how many
days.

Thanks
Satish Gupta
[protected]

DEAR SIR
I PURCHASE A.C. VIDECON FROM UR DEALER LAST YEAR BUT THERS WORKING IS NOT GOING ON WELL I INFORM UR DEALER OF AMBALA CANTT SUBHASH CHAND N SONS BUT STILL I HAVE NO ANY RISPONSE KINDLY SAVE ME FROM THIS HARASHMENT SO THAT MY FAITH ON UR CO. STILL PUT ON
THANKS ...



AMIT JAIN SHOP NO 3 GOVIND NAGAR
AMBALA CANTT [protected]

complaint of Videocon split A/c, water is coming inside room from the A/c.

Hello,

I am very much upset with the BAD SERVICE OF YOUR COMPANY, WITH THE DEFECTIVE A/C.

i have purchased split a/c with the following details, year back, since then i was facing problem IS, water IS dripping from INDOOR UNIT, i have made compliant to the seller, and he has send his man once or twice, but the problem was not solved.

i am sending this complaint again and again to them, but no one is coming to resolve the issue.

i was in need of 3 a/c, due to this i have purchased another split a/c BUT NOT OF VIDEOCON, but of LG, i am also looking to buy another split a/c but i think that i will go with LG again, as they service and products ARE SUPERB, THE BEST PART IS THAT THEY listen and are very systematic.

Deatils of A/c purchased :

Model no.:VAS-G 183(1.5 TONN)

INDOOR UNIT : [protected]
OUTDOOR UNIT : [protected]

Date of purchase: 28.3.2007

Name of Seller : Agarwal Electronis, BELTAR, MIRZAPUR, UP

Looking forward hearing from you.

Regards

Aayushmaan

PS : I WOULD SUGGEST NOT ANYONE BUY THIS A/C, AS THE COMPANY IS NOT BOTHERED FOR THIER CONSUMER, JUST FANCY ADVERTISEMENTS...

Hi,

I have purchased 4 split ACs around 2 Yrs. back and i am very much upset from the services as well as the product.
However three of my AC's are working fine but one of them has made my life hell.
The quality of the compressors are so pathetic that everytime i have to it replaced from the dealer. Everytime it stop working, the dealer takes the whole unit with him and return it after weeks.

Please take the complaint very seriously and kindly take some action against it.

Thanks,
Varun Gupta
[protected]

Hello,

I am very much upset with the BAD SERVICE OF YOUR COMPANY, WITH THE DEFECTIVE A/C.
I have purchased new Ac Which is not working since last two months. your mechanic visited once a month back & assure to come again. But nobody returned back. this is in warranty period.
plz repair it at the earliest.
Dinesh
[protected]

DEAR SIR,
ON 29/04/2009 WE HAD PURCHASED VEDIOCON WINDOW AC FROM YOUR DEALER M/S SUBASH CHAND .IT WAS INSTALLED YESTERDAY AND WHEN WE HAVE HAD STARTED IT, IT WAS NOISY AND THERE WAS NO COOLING.SO PLS SEND YOU ENGINER TO THE FOLLOWING ADDRESS BY5 PM POSITEVILY TODAY
SIDHARTHA RESIDENCY, 15 LUCKY NAGAR, NEAR MATTI DASS NAGAR, SMRAT CABLE WALI GALI.AMBALA CANTT.CONTACT NO:[protected].
THANKS AND BEST REGARDS
MAHESH KUMAR

Videocon Air Conditioner — Not working

I bought Videocon Airconditioner Model VAS G 182 on 8/3/2008 from Girias Electronis Cross cut road, Gandhipuram, Coimbatore. The serial No. [protected]. I lodged a complaint with customer care over phone and thru email . But they have not responded. The Compressor carries a 5 year Guarantee. Please help

VIDEOCON 250DX body not avleval witin one year videocon service centar . I hope atleast you can make arrangements .

jabalpur

I Sushil Kumar purchase a DVD+d2h from Big Bazar, Rajouri Garden, New Delhi on the 24th of January, 2010 Salesman Mr. Devendra he tell me Rs.2690.00 DVD player cost, Rs. 300.00 installation charges and Rs. 1000.00 Koryo home theatre system total cost of Rs. 4000.00. I paid Rs. 4000.00. After 4 days i.e. the 27th of January, 2010, on the time of installation engineer Mr. Saroj Kumar after installation pay Rs. 300.00 installation charges I am paid Rs. 300.00 2nd time installation charges but no bill provide to Mr. Saroj Kumar and no install home theatre sysem Mr. Saroj Kumar tell me its not my duty install home theatre system . Videocon employee harssment every time. Please necessary action.

sir
i want u inform you that i bought a split A.C 1.5 ton (model VSG 5222. on 2nd may 2008) within sharp 45 days its swing motor was disturbed.i hv registered a complain through the shop from where i bought the A.C. but till date the company didnt take any action.when i called ur engineer he told it will take time to replace its swing motor.He has brought a swing motor of other model and it has not replaced yet.Videocon engineer told u can run ur A.C. without swing facility.from it a burning smell is coming put at run time.I hav purchased it from NATIONAL ELECTRONICS, Benachity Market, Durgapur.After selling they r nomore for customer service.so i ned an A.C. which can run properly.So i want u to take some action against the air conditioner.

Satyaki Sen,
Mobile - +91-[protected],
5/25 Central Avenue,
A-Zone,
Durgapur 713204,
State - West Bengal.

i love you... make love to me, BIG boy...

I had buy a AC model no is VWF-3522 from Ezone Mumbai central branch my purches code is SO/[protected] now the problem is no cooling and when I call the Ezone he had send the Executive to repair the same he told me your AC is (Gas leakage) from the pipes that’s y the cooling is not happening now IN THIS CASE U HAVE TO GIVE ME A REPLACEMENT ASAP



Thanks&Regards

Zulfikar Shaikh

[protected]

videocon-A.C- 2 ton — poor product- no cooling- requires gas filling.

A two ton A.C. was ordered in Kara bajar at vedeocon stall and it was supplied by M/S deepal Electronics on 18.4.05. On date of supply /after installation the A.C of S.N.vico[protected], it was found that defective machine was supplied as there was no cooling and was giving humming sound. The Machine was replaced by another after a period of one week after giving number of reminders and tetephone calls.

2. In 2007, last year, Thuogh service was done by sale and service center, after the period of one week it was found that icing was being made / manufactured on the coils. The problem was attendended by Vedeocoservice station ie Mr Suhial Ahamad of Harash Nagar Kanpur, by cleaning the capilliers by filling the gas and charged about Rs2000/-But after the period of one week, the welding Joint of gas filling broken when the machine was in operation.

Again the Machine was sent to Vedeocon service station Harsh nagar, Kanpur again the gas filling charges were paid after removing the humming/ knowking sound.and payment of About 1800/- was made

3. This year in May /June 08 after sevice of the Manhine, same tripping problem is being faced, the stabalizer ( Logistic) provided has already been checked and repaired throughM/S Deeak Electronisf rom M/S Saraf cooling system .

4.From last three days it is being notice/ obsered that Machine compressor get tripped after three mintues when compressor starts. Voltage dropps from 210 to 140 volts.phaseconnection has been changed done no relief.

Please inform your call centre number is swiched off., Now the machine supplied /manufactured by has become a liabilty to me other than harassment. to a senior citizen of 68 years old

ramesh bhandari phone number[protected], [protected]
120/112 Lajpat nagar, kanpur

Hi,

My Name is GOPAKUMAR. i had bought one 1.5 ton a/c from next technologies on 19/04/2008 at there ravipuram, cochin, kerala brach...
From last one month there is some complaint in /ac, it automatically sets by default to 25degree and unable to swtich off. We are keep in touch with the local service centre by nobody response.

We are feeling a very bad service from videocon local customer representative..

please reslove this as soon as possible.

regards
gopakumar
[protected]

i have taken a ac in april 2008, a month after the swing machine has stop working i have complain many times but still the problem has not solved yet, even after 8 months

sir,

i have one videocon split a.c. which i purchased form bistupur, jamshedpur.from the beggining only the a.c. didnt works very fine sometimes the ac doestn/t cool and sometimes it takes long time to get start.
we log the complain and it was repaired.but again since some days the a.c. ddin't get start due to which we are unable to use it.
we would like u to send the engineer and let the a.c. checked since the service centre of jamshedpur didn't seems to have such good service and engineer.
if this kind of service persist i think that it will only spoil videocon image since being a customer i will think twice to buy videocon products.
hoping for earlier action
Regds
vimal kumar
[protected]
jamshedpur-831001
jharkhand

we have many issues and complaints against videocon..CAN ANYONE GIVE ME THE MAIL IDS OF THE VIDEOCON SERVICE MANAGEMENT, , INDIA...

Videocon Split A/C — not working properly

i am waiting for your service personal after registering the complaint. the 1.5 ton split a/c is not working properly for the last one month. the cooling is very less. i am from muvattupuzha, eranakulam district, kerala.
my telephone no is [protected]

Ansen

Sir,
Sub:Defective Airconditioner supplied-.reg:-
Ref:Bill No:[protected]
Del. receipt No:22791 dt.01-03-09
R 876 Videocon 1.5 Ton, VST, 5244/5233
I purchased one Videocon Split A/C, 1.5 ton from the Viveks Anna Nagar on 28-02-09.Ever since installation, I have been facing constant problems.First, I was not given the appropriate Remote control, and it took them nearly a month to give me one but with a manual which is not pertaining to it.Also this A/C has been giving some noise which disturbs our sleep and my frequent contacts to Vivecks only resulted in a pair of mechanics visiting my house, meddling with the A/C and assuring me that the noise would disappear soon.But to my surprise this noise has only increased in volume and in frequency. And now finally, they have informed me that this noise is a normal one with any Split A/C and therefore I have to tolerate this for at least 3 months by which time it will disappear. I have never seen any Split A/C with such defect and therefore this argument does not only sounds illogical but also seems to be an attempt to hoodwink me.
I would therefore request you to kindly replace this with another A/C or give me another model for which I am prepared to pay the extra amount if necessary.

Thanks,



Dr.Mohammed Nayeem

kapil [protected]@bhatia.com

VEDIOCON A C — NO COOLING

I BOUGHT ONE VEDIOCONE AC OF 1.6 TON CAPACITY IN AUGUST 08 SINCE THEN TWO TIME IT HAS BEEN DEFECTIVE.

I have also a split AC 1.5 ton in 24.6.08 but it repair 10 times .But till now it is not working properly.

S.chatterjee
[protected]/

I bought a brand new Videocon split ac 1.5 T from Next shop, Ludhiana on 17-05-09. After installation the ac started giving error "E6". I was told engineer would come to rectify the problem. After my repeated requests they send a man who says the pc card has a problem. They took away the card but till now I have not been able to start my AC.I am writing to you after great disappointment that such a reputed company is being marred by your sevice centers run by inexperienced staff who have no time to get the work done of their customers.

What an apathy that after 15 days my new AC is not working. Why did I pay for when I cannot utilise it ?

Mobile---[protected]

Sir, I am very sorry to inform u that I have purchased one 1.5 tone remote ac from Next showroom, sector 9 Panchkula on dated 07.3.09. but on the fitting it has come to my notice that its fan was not working then ur company engineer visited my house and committed to replace the fan of ac.but after 15 days no one has replace the fan after 15 day one gentleman inform me that u plese submit xerox copy of original bill at Ram Darbar chandigarh ur companies office and he committed that within few days ur defected ac will be replaced company hasbeen agree to replace this piecebut till today neither fan of the ac nor ac has replace I have visited number of time to ur Ram Darbar office but all in vain.so u are requested to do the needful.Satya Attam, Mobile no [protected], House no 2296, sector 35-C, Chandigarh-160022.

certainly i feel that service is poor.

sir,
i had bought a videocon split ac .my indoor is not working. so pl contact us.@[protected]

sir, i have purchased the split A.C 1.5 ton of videocon model no.VSG-5222 from the midnight bazaar held at lucknow last year . i have not got any free service regarding that AC yet. i called service center but they haven't respond me ...please prevent my service lapse.my information given below-
MR. R.K.VERMA
405/3/5A, SARAI MALI KHAN,
OPP.PARADISE MEDICAL STORE,
CHOWK, LUCKNOW-226003
DATE OF PURCHASE-10/4/2008
ph.:-[protected], [protected]

plllllz do reply...thx.

Dear Sir,
I have registered a complaint no, DEL[protected] on 4.6.9 for my 1.5T window a/c which is not cooling but I have not received any response till now although I have repeatedly called your customer care no. but of no help. It is really regretful the way your after sales service is being handled. Kindly look into the matter and arrange to attend my complaint at the earliest.

Samarth Mohan Goyal

subject- no action made toward the complaints.asking for bribe.need of a.c to work properly due to a cancer patient in our family.

sir,
i have bought an 2 TON split ac on[protected] from ROLI ELECTRONICS GOVIND NAGAR KANPUR.whose details are given below.
the ac stopped working from the month of april 2009.we have made several complaint on your toll fre no.and your coustomer care no.that is[protected] but no action have been performed after several complaints have been proclaimed whose fdetails are also givee below.once they have arrived and asked for unfair bribe for repairing the ac.but acording to your norms the wrrnty for ac compressure is 6 year.
we had a paitent who is suffering from cancer and if and harm occur to our patient then it will be solely your responsibility
if no action has been taken with in three days then we will be forced to take some legal action from consumer forum.

AC DETAILS--VIDEOCON AC 242G 2TON AC 2102797300037111017979000713

COMPLAINT DETAILS---
DATE COMPLAINT NO.
10-4-09 AGR[protected]
16-4-09 AGR[protected]
9-5-09 AGR[protected]
15-05-09 AGR[protected]

KINDLY INFORM US WITH IN THREE DAYS ON THE NO. MENTIONED BELOW

DHIRENDRA RAO CHATURVEDI
164, SABIT GANJ, ETAWAH(U.P)
CONTACT NO.-[protected]
[protected]
[protected]

videocon split ac/split ac
Posted:[protected] by Manoj Kumar Send email


Split air condition not cooling properly
sir
i want u inform you that i bought a split A.C. on June 2009, from the begining it was not cooling properly. i hv registered a complain through the shop from where i bought the A.C. but till date the company didnt take any action. well i have a cyber cafe. due to computer run up the room becomes heat. so i need an A.C. which can cool the room temperature. but it is not working. so i want u to take some action against the air conditioner.
with your kind regards
Ravinder Saini
shop no WZ - 5, Opp. 727 Bus Stop, Palam Village, ND - 45
Mobile - [protected]

To,
The Managing Director
Videocon Industries Ltd
Maharashtra

Sub:- Grievance against 1.5 ton Split AC Model No- VSR 52331

Dear Sir,

We want to draw your kind attention towards the few following things like.
• We are using Videocon Electronics Appliances since past 15 years.
• The products which we are using are –
Videocon Music System (Model – RT SX 47),
Videocon TV (Model - Bazooka),
Videocon Washing Machine (Model - 400 T),
Videocon TV (34’’ Jumbo), &
Videocon AC 1.5 Ton (Model VSR- 52331)

This time we are very much dissatisfied by Videocon Split AC, as this is not working since the beginning of this year. We bought this AC on 24 March 2008 from Next Retail Shop, Bajaj Towers, Raisen Road, Bhopal (MP). (Xerox Copy of invoice is enclosed for your ready reference). The AC has been billed in the name of my mother Mrs. Prem Lata Gupta.

We hardly used this AC in the month of May/June 2008 and when we start using this AC this summer the cooling was utmost nil. And we did the complaint, when the technician checked he told that there is no gas on it and given us estimation of Rs. 2000/- for gas filling.

We are extremely surprised by the performance of our new AC. We used it 2 months (May/June 2008) last year and 1 month (May 2009) this year. People had advised me to go for other brands Like LG, Voltas etc available in the market but b’coz of our hard core brand loyalty on VIDEOCON we prefer to buy Videocon products only.

Kindly look in to the matter personally and arrange to replace the whole unit with the new one without any extra charge.

Thanking you,

Yours sincerely,

Sunil Agrawal
181, Kalpana Nagar,
Raisen Road, Bhopal
(MP) 462 021
Tel –[protected]R)
Mobile +[protected]
Email – [protected]@hotmail.com.

we have pirchhased a videocon ac 1.5 ton split unit n have not been able to use it as it makes abnormal noises especially when the compressor switches on the the technicians have come more than once it has gone for repair also but the problem has only worsend not improved we have tried our level bet n appoached the company with no anvil my only advice to others will b to avoid this companies ac coz now i am stuck with it i dont have a choice we r not satisfied with the resp0onse of the company as well on this mattter

Hi i'm anand
i'm also going to purchase a split Ac of videocon. but today i've seen those complaints noe i'm thinking to go another brand. .these complaints very disappointed to me.

My God, I was about to buy a VIDEO CON AC thank god I visited your visit. Never will I buy the AC or recommend to others.

regards
siva S

I would like to say that, i am not getting proper service from the vediocon A.C dealers.I am from ALIGARH(UTTAR PRADESH).I have launched a complaint for servecing a windows A.C on 27 th JULY...60 HOURS have already passed and till now we havent recieve a service.So shal we think tat it is companys ineffeciency, that they cant provide proper service to their customers.

Sir, We (BILLROTH HOSPITA - THIRUVALLUR) Have Purchased Two VIDEOCON 1.5 TON SPLIT A/C From NEXT SHOWROOM At Thiruvallur ON Jan-2009. It is Working Properly Past One Year. And Next Year March 2010 It Is Not Working . We Place The Report To The Services Provider But They Are Not solve The Problem Till Know. Kindly Look Into The Matter And To Attend Our Complaint At The Earliest

Videocon — Videocon Air Conditioner not cooling

Dear Consumer Forum
Kindly help me to sort out the problem faced after installation of Videocon Air Conditioner, the details of which are mentioned below:-

Receipt No. : 020
Purchase Date: 16/03/2011
Purchased from: Tirumala Enterprises, Plot No. 36, SV Reddy Complex, Tarband Road, Secunderabad - 500009. Ph:[protected], [protected]
Problems Faced: No Cooling after continuous running.
Many times Complained, but no satisfactory result.

Complaints Registered at Videocon Service Station (Toll Free No.:-[protected]) and called many times but never attended and serviced.
At last complaint registered with the service request no: HYD[protected].
Later on the complaint was cancelled on 06.04.2011 by sending a SMS without attending the problem.

Kindly register my complaint and help me getting the claim of compensation for the cost of product and the entire loss throughout the summer.

Thanking you,

Hamid Hussain
H. No. 23-1-867/A,
Moghalpura,
Hyderabad.

Videocon D2H — LOGIN ID NOT LOGGED IN AND CHANNEL HUNGAMA UNSUBSCRIBE

MY CUST. ID[protected] WANT TO UNSUBSCRIBE HUNGAMA CHANNEL AND AFTER MANY ATTEMPTS FALED TO LOGIN ID USER/ PASSWORDS... WHILE BY UR SYSTEM SENT PASSWORD SO .RESOLVE THIS..////

Videocon D2H — Can not register

I am a existing D2H customer. I want to register my login in ID. But failed several times. Cantacted customer care. but they can not solve.My Customer Id 77449940

sms complant for not forwarding problem

videocon v1585 my mob no is [protected] my videocon mobile is sms message is not correct functioning plse check it

videocon refrigerator 210 ltr — not taking action

dear sir/madam

i have been registering a same complaint for videocon refrigrator 210 ltr. for two months.
Once our executive visited on[protected] and take visiting charges & said "i will come after two or three days and bring the necessary part with him". But there is not any response till now.

i have called to your delhi customer care center, no: 39898910 and 'area manager Mr. Rajesh' and 'S.R. services' for many times. but they are not taken any action.

S.R. Services says we can not do any thing you can call customer

Customer care executives are says talk with our area manager Mr. Rajesh.

Mr. Rajesh has been saying at this time we can not do anything call me next week for 20 days, and when i said to him that i will go to consumer court, he said "consumer court can do anything of me".

thanks

I AM REQUSTING YOU PLS TAKE ACTION AS EARLY AS POSSIBLE OR I AM GO IN CONSUMER COURT.

the service of videocon is and below then 3rd class I m crying after purchasing this brand this brand is ****** brand I am preparing for consumer court against this company and want every dissetisfied customer to support me.

I have spent more than Rs 4, 000/- towards Service Charges and Replacement of Parts i.e. Bi-Metal, Cooling Coil, Dryer & Gas Refilling on my Electrolux make Refrigerator, Model No.EKL-235, Double Door, Serviced by Videocon. After running few days, the fridge is giving same problem for which the repairing was done i.e. NO COOLING.


Please confirm how the problem can be solved.

I soulely agree with the negligience of Tek care India Pvt Ltd.(so called videocon customer care) towards customers .When called, they don't pick up the phone. I have a 29 inch colour tv bought at Adith Electronics. From last one year it is having some patches red and green in colour.After repeated complaints(HYD [protected], HYD [protected], HYD [protected], HYD [protected], HYD [protected], HYD [protected])and after repeated repairs by the persons of videocon, the problem was not solved which led to the replacement of the product. 15 days back, they took my tv for replacement and still have not got the new piece. Videocon surely has the worst service to offer to its customers with inefficient people. I paid around rs. 10000 for a tv which was faulty and after 1 yr. of struggle, i am again suffering for a new tv. These people really cause mental harrasment and tortureto the customers and immediate action should be taken aginst videocon.

HELLO I HAVE PERCHASE A VIDEOCON 21 INC T.V. LAST YEAR DIWALI . meri t.v. 2ya 3 month ke baad kharab hoo gai maine costumer care per complen likhwai the aur t.v. warenty peried main thee par abhe tak sahi nahi hui hai kareeb teen 3 month hoo gaiyi hai abee tak sahi nahi huyi hai main kya karoo jab bee phone karta hoo too bolte hai ki humne aap ki complane foorwerd kar di hai please t.v. ko jaldi sahi karwaye nahi to main consumer cort main jaunga .vill. chainpura teh. kathumar dist. alwar state rajasthan mob. no. is [protected] and tel. phone numb. is [protected]

Hi,
This is ishika i have registered the complaint for my videocon tv 4 days back around no body rang me up or came to us for rectification kindly request to u plz look in to this matter on priority basis and give me proper time frame when it will be attended becoz now my tv is totally been dead still it's in warranty period i bought last year 2007 on oct month i really disatisfied for your service atleast your engg should call me up. My complaint no is [protected] where my mobile no [protected] .


Regards
Ishika

Respected sir,
Please send my theme to new product deptt. because of I cannot get address of videocon tv. as per my theme make tv with facility of mobile kit so we can wee all recording which in out card and also inser other memory card we can all see wich in card thanks for it give me money for my theme thanks for see my theme and idea. thanks.we can also recored and all facility in mobile ckt or kit. thanks please send me reply and send this to related deptt. thanks for see my mail

i have given a plasma t.v (approx 51inch).
the t.v is with them for 8 month, i am asking they are saying for 8 month that i am not getting the spare part of t.v.
now what to do
he is not replying me properly

REMINDER:1 Regret to inform you that there is no reply from your side about our complaint.Kindly respond immediately..

Hi, i am manoj i have registered the complaint for my videocon tv at 22/07/2009 and they said that i have forward your call to the service center.still there is no visit by service center and didn't given any satisfactory answer or fixed time . now what will i do

Sir, I am using videocon TV model 5127R it contains three bands VHF-L, VHF-H & UHF while tuning in VHF-L & VHF-H the channel viewing perfectely. while tuning UHF band the channel not viewing perfectly. Please give me correct information how to solve this problem

the respond from the service centre so poor.i had registered a complaint on[protected], still now no progress.they had called also but nobody came from the service centre

Dear Sir,

I have registered complaint in Videocon call center for Videocon Fridge problem, but there is no response and reply from them for long, I don't know what to do now, Still the Fridge is under warranty period.

Complaint details given as below:

Complaint No. Date
PUN[protected] 04/11/09
PUN[protected]
PUN[protected] 02/12/09

Thanks & Regards
Rajesh Pawar
Email : [protected]@pun.matherplatt.co.in
Email : [protected]@rediffmail.com
Mb.No - [protected]

HELLO I HAVE PURCHASE A VIDEOCON 21 INC T.V. LAST YEAR DIWALI . meri t.v. 2ya 3 month ke baad kharab hoo gai my

I lodged a complaint on 26/05/2010 reg complaint of my automatic washing machine model No.k-5500 purchased on[protected] from philips agencies, c s i commercial centre, kottayam, your authorised Dealer. I got two calls from them telling their arrival, but none has come and corrected the complaint. My further efforts to contact them failed. Will you please help me?

sir mene vidiocon ultrasleem 21'tv custmar ko di jo ki 5 mah me do bar kharab ho chuki hai abhi bhi complen not 10-8-11 ko note karai jiska co. no.ind[protected], magar aaj 28-8-11 tak nahi koi injiniar ya sarvise sentre se koi call nahi aai aaj me custmer ki bate sunkar pareshan ho chuka hoo aur sochata hoo ki ab kabhi bhi vidiocon tv ya is compani ka koi bhi product nahi bechuga kyoki jo compni apne custmer ki probalam ko 20 din me bhi resolv nahi kar sakti uska product bech kar apni probalm kyo badaye...surendra sahu sai electonics julwaniya

please tell me the names of service provider for wasjing machine
problem in mohali or chandigarh. for the last 10 years my T.V. or
washing machine never create any problem.

We purchased a new washing machine on 7/05/08 but till now no one come for their installation. Please send any executive who assist us regarding washing machine.

videocon after sale service is very poor

videocon is having really bad customer service. i bought K5800 fully automatic model in 2007. since then it has stopped working more than 4 time. after facing great difficulties and constant follow ups with service centre somehow we managed to bring the technition who managed to come after 20-30 days of the lodge of complaints. I really want to throw the machine.

Videocon no customer service - purely harrassment
We bought a videocon combi-6800 washing machine in Nov. 2007. It started giving problems after a few weeks. Each time we call their service centre they send mechanic after 3-4 days. and The Videocon service centre and officers have not been able to fix the frequent faults. It was purely a harrassment procedure which had happened with their different departments.

How can they expect form a buyer to call them regularly for such faults. The refuse to give service record. They refuse to give me warantee .That person who visit at last time is mob no.[protected]. he said to me that i was come tomorrow. but he is not come till...

The manager (customer service)

I request you to please kindly attain complaint of videocon washing machine (semi-automatic washing machine). I have given complaint on 30th sep 2009 still nobody has came to repair machine in Hyderabad city.
Thanking you
Mirza Moin Baig
22-3-735, Purani Haveli
OPP:- Tribunal Court
Hyderabad.500 024
[protected]

please arrange to attend the video con washing machine No.ECHO WASH ACQA 6.0 KG purchased during OCT-09 dryer part is giving unwanted noice during drying the washed.my address is given .P.RAMCHANDER RAO -H.No2-9-100. -SRIKRISHNA COLONY NEAR T, V. TOWER HANAMKONDA-WARANGAL -DIST. ANDHRA PRADESH. PLEASE ARRANGE AT THE EARLIEST TO AVIOD FURTHER PROBLEM.

hi i am durga shankar malav.i want to clime my prize money.please send my prize money as quick as passible. my mobile no.[protected]

My refregerator is damaged by your company machanic only so
and i complained to your smart service branch in nalgonda, Andhra pradesh . so now i requesting that please look for this problem and immediate solution for this.
thanking you sir
your truly
bhavani prasad.

Dear Sir/Madam,

This is an humble request that we purchased a videocon refridgerator (model no S091DLX) on 2006. Our refridgerator is not working properly from last three Months. we had complaint about this to customer care for several times but still now our problem is not solved. As Hot summer is on we are facing so many problem due to the negligency of customer care representative. The complain no is given below
1. 400vg08c15126
2. 400vg08c24263
3. 400vg08d14749
4. 400vg08e01993

we also contact with the area manager Mr. Rajiv whose contact no is [protected] for more thatn fifry times and with Mr. Rawat whose contact no is[protected] for several times also but our problem is still going on. The representative also black mailing with money everytimes when they comes to us. They take 900/ from us for three times. At last we are in deep trouble so kindly help us other wise we will go for register a case in consumer court. as more than 50 staff are working in our organization so we all recomoneded all staff not to go for videocon products. We need Proper Positive attention about this problem from your side. Hope for a quick request.


thanks & Regards

Gaurav Sehgal

I have purchased Videocon fridge on 19/05/08 and it stopped working .I have complainted to the service center many times, but nobody is turning up...I STRONGLY RECOMMEND U NOT TO BUY VIDEOCON PRODUCT IT ALL...the company sucksssssssss

SIR
THIS IS TO INFORM U THAT I BEING A DEALER O[censored]R COMPANY AM NOT GETTING ANY SERVICE.
KINDLY LOOK AFTER THIS. SERVICE CENTER LOGS ON THE COMLAIN AND DOES NOT PROVIDE ANY SERVICE . I HAVE BEEN CONSTANTLY GOING ON SAYING TO ALL THE HEADS FROM LAST SIX MONTHS BT HAVENT GOT ANY RESPONSE. .

Hi Team,
I have purchased one Videocon Refrigerator on 10/12/2007 . Its a single door machine. I am getting frequent problem in this. Now from 28.06.09 its not working ( Not cooling ) Copmlain no- BBS[protected]. Videocon Dealer technicians visited on 30th june. Informed problem in compressor . After repeated fallow-up they have taken it on 4th july for repair at their workshop. We have been told as it will be returned within 3 days. Again after repeated fallowup they returned on 13th. It worked for 3 days and on 16th july again the same problem faced. We log another complain . During booking complain this time we have intimated your call centre about our last complain no. They have given an another complain no- BB19718001 And we have been told as we will treat it as repeat complain. Now your dealer technicians on 20th july said the Compressor is burnt we have to take the fridge again to Workshop. Now from 20th july we have made atleast 50 calls to your dealer and your Videocon Branch office at Bhubaneswar. Now reply is coming that the dealer is not responding . You can go for Consumer case... We have never expected such kind of service from Videocon. Please intimate the Top Management Phone nos to help us..

Regards

HI, WE NEED REPLACEMENT SOON.

Dear Team,
We had purchased the Videocon Refrigerator( Model No VBP 193/2009) during the month of March 2009. Since than we have been facing problems of poor cooling. We already made a complaint to the local dealer M/s Khuslani Traders Khandwa(MP) for the same but the result was not satisfactory. We have noticed that the cooling remains poor at maximum cooling point. We request you to rectify our problem so that we will not face the problem in future.

Regards,
Suresh Chandra Pande
M-83, Kishore Nagar,
Khandwa- 450001
MP
Contact No[protected]

Dear sir,

I will be delighted if I get the response of my complaint. I am rajiv gupta, H.no. 794 sector 48 a chandigarh. My cell no is [protected].I am going to tell u the most sur[ising thing of 21st centuri.

Can u believe?


I purchased a refrigerator of videocone 8 years back and

Since then it has been repaired by videocone service center 8 times, starting from the first year itself.


Who says we have reached to moon and today is the age of customer service, it is not appearing from the service of videocone.

You people spend crores in advertisements, just try to feel at ground reality .

I swear not to buy Videocone product in future.


Rajiv Gupta

hi ...
Hi Team,
I have purchased one Videocon Refrigerator 3 years back, now there is problem in compresher, i called to customer care and loged complain regarding the issue complain no is(DEL-[protected]), one thing allso, i have warenty card but there is no dealer stamp, i got a call from ur service center and they are asking 4000/-rs charg for repaierig . i told them that is under warentiy and u can considert with modle no . but they are not giving any satisfactory respons.

kindly do the need full

regards
Akhil singh (customer)

VIdeocon refrigerator is so bad, till first day it not working.I complaint to customerservice in several times they don't take action aganist this complaints.please close the videocon company.I register my complaint in several times in videocon site, customercare, no response.videocon members please check how lg, whirlpool, bajaj company gives the after services.I felt pity on this products, and customercare.i collect several complaints like this, and am going to submit a complaint in consumer court..never more customer cheated by videocon.i purchased it from chennai, their sevice center is cool service, but not a single response from there, also a mechanic from there
broken my refrigerator panel, that time he told it will repare "tomarrow", today 3 moths completed but no mechanic person.intersting fact is fridge is purchaised only 6 months before, till the date daily complaints from this product.WHAT A SERVICE FROM VIDEOCON, do you think its a good for a good firm.I expect i will get a solution from consumer court, atleast i can inform this to the people how this company treated the customers.

MY COMPLAINT NO IS:CHE[protected], CHE[protected]

HORRIBLE SERVICE

HORRIBLE SERVICE

This is regarding complaint for Refrigerator with product description- 215 LTRS 225 QLY model STEEL FINISH 12110Q26013170,
I have purchased one Videocon Refrigerator 2 years back, now there is problem in compressor, i called to customer care and loged complain regarding the issue & my complain no is JAB[protected] on 5/6/2011
I already informed "JAIN ELECTRICALS "(DEALER) for same & they told that there will be Person from Videocon to come after 24 hrs..But till now nobody even bother to come & check the compressor ice
I must say service provided by videocon is horrible & i must recommend other customer not to purchase any refrigerator from this company
This is the first & last product of Videocon company, i have ever purchased & it was not a good experience, either its of quality or quality of service.


SANJU AGRAWAL