Videocon Industries Complaints & Reviews

I HAVE SENT MY TELEVISION (VIDIOCON MAKE) MODEL NO.3652R TO M/S SMART SERVICE, 3-LAJPAT NAGAR, MARDAHIA, VARANASI FOR REPAIRING PURPOSE ON 19 MAY 2008 VIDE THEIR JOB NO. MAY50. BUT THEY DO NOT REPAIR MY TELEVISION TILL DATE ON THE PRETEXT OF NON AVAILABLE IC. I AM SUFFERING FROM MENTAL AND SOCIAL GROUND ON THEIR BEHAVE NOT TO RESPONSE MY MATTER.

Dear Sir/madam,
Since your is the renound Company, also your product are well known.But as we are useing your Split A/c Model No.VAJ123.we are very much unsatasfied with the performance of a/c. Again and again A/c.is not working it is not getting cool. Also the service of SERVICE CENTER IS VERY VERY POOR.Please take not of this.After giveng complaint Service center person said it will take about 10days to get repair.10Days is too much, if 10Days he should have been given replace unit .We are suffering from last 3days a loot .
he said first i have to give confirmation to company about complaint, then after with in 2, 3 days company will send part
then he will ableto repair the same, which will take about 10to12days.THIS IS DISGUSTING.
pls take action .

UNSATASFIED CUSTOMER

Dear Sir,
Many of the consumer durables that we use are from VIDEOCON. As they have not given any trouble we were very happy and recommended the same to many. Now that some of them like the washing machine which we use regularly started giving trouble, we wanted it to be repaired and serviced only by the qualified and company appointed technicians. After a lot of searching we found that SMART SERVICES near Shoppers' stop, Begumpet,...

I purchased a Videocon 29" Slim Trim TV Set in November 2007 and after a couple of months i noticed a strange problem in it. While surfing channels, it suddenly switches off arbitrarily on any channel. There is no problem with the power supply or the cable channel. Its the TV set that is faulty. The TV set is still under warranty and I would like to have it either serviced or completely replaced with a new set. Please let me know the further course of action.

i have purchased a A.C. brand Clair of Videocon company in having 6 year warranty of compressor and same not working since a week, I complainted to service centre at Agra on the phone no. 3297005 but he did not logde my complaint and demanded Rs. 300/- against lodging of complaint, then i contacted to dealer from i purchased the A.C. . The dealer M/S Garg Sons. M.G. Road, Agra lodged my complaint on 28.05.2008 in evening after verifying my purchase bill
there is no response has been received from the service centre as well as dealer till today evening about 8 pm

Dear sir

I have purchage one vediocon washing machine (Model WM COMBI 6800) from NEXT RETAIL SHOP, NEXT Annanaga, 99, E-Block, Annanagareast, chennai-102, Bill No. 508089, Dated.[protected]. I made a complaint on 22-05-08 to the call centre ( customer complaint no:8I [protected]). But nobady has turn for demonstration of the above purchased machine and daily I am reminding calls for the past seven days. Till date nobady has taken reponsibility to my complaint. I hope atleast you can make arrangements for the demo.
Thanking you
With regards
S.Khadar Basha,



Address:
No.52, Beri Street, Pallipat town,
VIA Thiruttani,
Thiruvallore District
Pin:631207









Thankig You
Yours Faithfully
Kulwinder Singh
HJ-131, Housing Board Colony
B.R.S.Nagar Ludhiana

I have purchased a Videocon Refrigration model num s183ss from the videocon Showroom in Vizag on 19/05/08.Its hardly been 3 days that it stopped working.I have complained at their service center num[[protected]]on 27/05/08 and they promised to send somone, but they didn't.I called them up today and the same answer.I m sick and tired of calling them but they are not bothered to call me or visit my place.I want to file a case against them .Pls help.

I purchase videocon 17 inch tv in scheme from asian radio house, sangli on 21-dec-2007. In this scheme with TV, dvd+dth box is given free. But dvd+dth not work properly. It fail after two repairy. So asian radio house says to replacement of this product.
At time purchasing sell persons in asian radio house sangli tell the price of (dvd+dth box )Rs.3390/-. Now they said to us we give only Rs.2000/- and other difference is paid by me.
If company wants to call back all products(dvd+dth box) from the market. Then it is company responsbility to give the replacement of product, free in warranty period.For this perticular (dvd+dth)product several customers complaints are recieved to the service center and almost all product are faulty.
Please, clarify why I paid more money for this .Reply immediately.
My purchased product details are as follow
videocon ctv-ss 22-1200 d
videocon dvd-dvd dth dvd 20 m slim
videocon-head phone

Bill invoice No. A-6982
company's vat tin [protected]v
date-21/12/2007

sir
i want u inform you that i bought a split A.C(model VASG183. on oct 2007, from the begining it was not cooling properly. i hv registered a complain through the shop from where i bought the A.C. but till date the company didnt take any action. well i have a cyber cafe. due to computer run up the room becomes heat. so i ned an A.C. which can cool the room temperature. but it is not working. so i want u to take some action against the air conditioner.
with your kind regards
manoj kumar from ACCESS WORLD the cafe
shop no ugf 10, om plaza, teri pullia, lucknow, uttar pradesh
M - [protected]

respected sir/madam

i have already registered a complaint through email on[protected], but there is not any response.
I have a videocon refrigerator 210ltr, model no: d 210 dx, problem is there that door liner has broken.

i have made complaint about this for so many times, your executives visited also but could not do any thing.

I have also paid 275 rs. as service charges.
When i call to Mr. Rajesh( Area Manager) and talk about complaint, every time he says "I am trying about it and next week i will attend".

I am facing problem about this complaint for about four months.
I have called to your staff/service center about 100 times.

please take any action about my complaint.
thanks

Rajkumar Garg
Ph. [protected]
res.[protected]

Dear Sir/Madam,

This is an humble request that we purchased a videocon refridgerator (model no S091DLX) on 2006. Our refridgerator is not working properly from last three Months. we had complaint about this to to customer care for several times but still now our problem is not solved. As Hot summer is on we are facing so many problem due to the negligency of customer care representative. The complain no is given below
1. 400vg08c15126
2. 400vg08c24263
3. 400vg08d14749
4. 400vg08e01993

we also contact with the area manager Mr. Rajiv whose contact no is [protected] for more thatn fifry times and with Mr. Rawat whose contact no is[protected] for several times also but our problem is still going on. The representative also black mailing with money everytimes when they comes to us. They take 900/ from us for three times. At last we are in deep trouble so kindly help us other wise we will go for register a case in consumer court. as more than 50 staff are working in our organization so we all recomoneded all staff not to go for videocon products.

thanks & Regards

Gaurav Sehgal

I brought Videocon washing machine from Vijay Sales, Plot No 57/2, SV road, Borivali(w) Tel no 28021781 Receipt [protected], bill No is 06-BR04-08SO-1682 . Date of purchase was[protected] and I clearly told to the sales person of vijay sales that I want delivery after 7.00 pm and he promised that washing machine will be delivered on Monday at your home. On Monday I got 3-missed call from reliance number. Then at once I called on that number it was vijay sales delivery person number and he told me sir there is no body at your home. I told to that person that I clearly told to vijay sales person that I’ll be available after 7.00 pm due to I’m in job so its not possible to come right now so he told me that your product will be deliver on next day. On Tuesday that person called me from PCO and my good is delivered. I kept it in my room. Then I called on Wednesday on vijay sales borivali(W) number for the demo of the machine on number[protected] he told me that contact customer care for the demo. Then I called customer care of Vijay Sales[protected] for the demo.
One guy picked up the call and he told me that the demo would be by Wednesday. I said ok and I also told to that person that while coming for a demo please give me a call. On Wednesday when I reached home around 7.00 pm on slip hanging on my front home door from Tek care India Pvt Ltd.(so called videocon customer care) that while you were away one person come to your home for demo at 6.00 pm. and one complaint no was mentioned over there it is 7JA[protected]. And Telephone Number is 39898910.
I called on that number the person was telling that one person had come to your home for demo and you are not at home then sudden I called vijay sales customer care for all the thing they told we sent your request for demo and don’t worry you would get the demo on Thursday.
On Thursday No one had come my machine still kept as a showpiece. Again I called videocon customer care about the same. I got the same reply on Friday sure one person will come to your home at last I able to get the number of Tek care technician of Kandivali[protected] and he told me we don’t work after 6.00 pm. I said what is this then he speaking so rudely and told we work only 10 to 6. I[censored] want the demo u can take it at these timing and my person would come to your home on Saturday 26/04/2008 at 10.30 am.
I said ok. Then at last I contact vijay sales customer care and aware all these talk and said what is this? They gave me number of senior person 66227733 and tell called on this. I called vijay sales then tek care (videocon customer care) No response
At last today 26/04/2008 one person from Tek care come to my home around 10.15 am for the demo and while opening the machine. He told me sir your machine is broken contact vijay sales. I am trying from last 1 hour number is busy.

I am fed up I’m requesting customer care’s please help me cause I spend lots of money on call near about 500 Rs. And mentally suffer too, which can’t be valued

Please do some thing this case is happening to me. I don’t want that it should be happen to other’s

Now what should I do with Rs. 8490 Washing machine it is still at my home as a showpiece my contact number is [protected] (Kapil Gera)

Dear Sir /Madam

We had given the compalint on 29th of March 2008 as our washing machine was not working the model number is 08C29047 the complaint was attended and they inform they have to change some switch but till now no one has turned back to replace the same. When called up call center they say that they dont have stock the machine is the latest model if this the case i do not recommend to my friends & relatives to...

I have registered complaint in Videocon call center for Videocon TV problem, But there is no response and reply from them for long, I don't know what to do now, Still the TV is under warranty period.

Videocon no customer service - purely harrassment
We bought a videocon Fully automatic washing machine in year 2005. It started giving problems after a few weeks. Each time we call their service centre they send mechanic after 3-4 days. Each visit is charged Rs. 200/- and no money receipt is provided. The Videocon service centre and officers have not been able to fix the frequent faults. It was purely a harrassment procedure which had happened with their different departments.

How can they expect form a buyer to call them regularly for such faults. The refuse to give service record. They refuse to give AMC and undertake repairs and maintenance services on adhoc basis for which we have pay each time.

They do not have any web based complaint registration system. They submitted a repair estimate costing Rs. 6000/- for a machine costing Rs. 8000/-.

Are there some consumer groups, who could undertale this matter.

sir,
i am I.S. Chada resident of Jawahar Nagar, Jaipur. I am a retired person staying here from past 30 years. Recently, on 28th of March'2008 i bought an Airconditioner 1.5 ton from NEXT in rajapark, jaipur. As the per buying scheme they were suppose to install the Airconditioner & demostrate its working to us. But, they have been negligent is doing so airconditioner was not properly install as it is tilled, and that was even done after contionous & repeated phone calls to them. Now, no one is there to demostrate the working of the AC and its remote is also not working which has made very difficult for us to buy this AC in our house. so, its my humble request please take the required action towards them which can atleast not cause problem to other customers in future as well as we can get better n required services on time.
thanking you
yours sincerely
I.S.Chada
t

This is regarding complaint for Refrigerator with product description- S091DC - SGR - SILVER- [protected] purchased on 30th March from Next Electronics- Chandigarh - SCO - 317-318, Sec 35. At time of purchasing it was told that we have to keep Refigerator on for 7 to 8 hrs without any thing kept inside, which i followed & Switch it "ON" on 30th March. Till 31st March till time of mailing at 5:30 Pm, there was no cooling inside the refrigerator. It was as warm as outer temperature.

I already informed "Next Electronics" for same & they told that there will be Person from Videocon to give Demo after 24 hrs..But i think today's time is so fast that no one can wait for such a long time. This is the first product of Videocon company, i have ever purchased & it was not a good experience, either its of quality or quality of service.

We had purchased Videocon Washing Machine KONSERV-5200 WM from NEXT ELECTROPLAZA, GANDHI PATH, VAISHALI NAGAR, JAIPUR, PHONE 2501386, 4039694 vide invoice No. 03166 dated 8 Feb 2008. The machine stopped working in about a month's time and we lodged complaint with the company's customer service centre vide complaint No. 17021 dated 15 March 2008. After that three times different persons came to our house each saying that he cannot repair it now but will come back next day. After ten phone calls to different people at CSC, nothing has happened, even after one week of our complaint the same ha not been attended to. Today a man at CSC replied that they can't help it, they will see it on Monday next!! This is ABSOLUTELY RIDICULOUS!! We can't wait for weeks to have a problem fixed. We are convinced that either Videocon is a fraudulent company or that someone is posing as the customer service agent of the company. We advise people never to buy a Videocon product in future and fall into this trap. There are enough other brands around to buy a washing machines from.

The Service Manager
Videocon

With reference to the above subject, i would like to bring to your
notice that i purchased a clour TV Jumbo 34 on 14/01/2008. From the
date of purchase i am facing problems like imaging getting tilted the
same has been informed to the local service centre and the
representative has rectified the same.

After the rectification i am facing an other problem of getting color
patches on the screen very oftenly, after repeated complaints the
inspections by your service representative the problem is not getting
resolved and the representative claims that this can not be rectified
and the same problem is also being notice among other tv sets of same
model and he does not have a resolution for the same.

So i would request you to provide certain permanent resolution from
the company end in what ever means you find it appropriate and pass on
a good experience and satisfaction of purchase done

scratches on refrigerator when bought from meharsons pvt ltd sector 22, chandigarh.i complained many times and they are not replying.also they know about the scratches.refrigerator is still in warranty period.

its a shame to be a part of your company..