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Videocon Industries

Videocon Industries — videocon d2h tv services in bangalore

Address: Bangalore, Karnataka, 560078

I have faced and registered number of issues with this videcon d2h.
There is no proper customer call center to support.
And people on support do not know how to resolve issues and they blindly disconnect calls.
Simply they keep charging by telling issues with set up box.
They have changed set up box, complete wiring of building and still the same scrap service.

Most of the time signal will off.

Please raise a serious complaint as multiple users are facing and getting cheated by this company
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Videocon Industries customer support has been notified about the posted complaint.
Aug 05, 2019
Updated by sabeeluzzama My RTN: [protected]
 
12 Comments

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Comments

Dear Sabeel,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards
Reply
sabeeluzzama's [Complaint's author] reply, Aug 5, 2019
My RTN: 9008726404
Last 3 days I continues putting complaint on videocon d2h costumer care, but till date no engineer visited my flat.Very bad response from Videocon d2h service.
Reply
d2h Customer Care's response, Aug 6, 2019
Dear Sachin,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards
Dear Sabeel,

We are unable to track your detail thus, request you to please share your correct RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards
Reply
sabeeluzzama's [Complaint's author] reply, Aug 8, 2019
My RTN : 9008626404, 9590904922

And check registered number in ur details with my customer id
sabeeluzzama's [Complaint's author] reply, Aug 8, 2019
My RTn will be 9008726404 or 9590904922

Please check in ur records which is link to my customer I'd
Dear Sabeel,

Thanks for sharing the details with us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Reply
Dear Sabeel,

As per our telephonic conversation [protected], your channels related issue has already resolved.

Thanks & regards
Reply
sabeeluzzama's [Complaint's author] reply, Aug 10, 2019
People at customer care just restarted the service...

There is still no permanent solution..

Again I'm facing the same issue.
I have attached the error
sabeeluzzama's [Complaint's author] reply, Aug 10, 2019
And I was asking for escalation details to escalate the issue to higher level and customer agent did not had any details with him..

Very disappointed with the way they are handling the calls
People at customer care just restrted the service...

There is still no permanent solution..

Again I'm facing the same issue.
I have attached the error

videocon d2h tv services in bangalore - Comment #3508371 - Image #0
Reply
Dear Sabeel,

We have re-escalated your concern to our team. Request your patience in the interim.

Thanks & regards
Reply
Dear Sabeel,

We understand that your complaint is resolved now. Kindly let us know if you need any further assistance.

Thanks & regards
Reply
sabeeluzzama's [Complaint's author] reply, Aug 18, 2019
I mean not understanding, who is giving u guys update that my issue is resolved????

Everyday I'm facing the same issue with same error...
Dear Sabeel,

Your remarks have been noted and shared with the concerned team. Request for your patience in the interim.

Thanks & regards
Reply
Dear Sabeel,

As per our team discussed with you on RTN +91 [protected] you said that you were not ready to swap your STB and you will call back whenever you want the same. Kindly let us know if you need any further assistance.

Thanks & regards
Reply
sabeeluzzama's [Complaint's author] reply, Sep 21, 2019
This is the third time set up box is stopped working and if this issue is repeating then it's ur responsiblity to provide new one as it's a production defect..

Every time why should consumer pay the amount??

What kind of service is this?

That is why I mean not ready to swap the stb
Dear Sabeel,

Be assured, your remarks will reach out to the concerned team and you will be contacted soon in this regard.

Thanks & regards
Reply
Dear Sabeel,

We hope that our team connected with you and was able to assist you in the best possible way. You can write us back at [protected]@d2h.com if you need any assistance in the future.

Thanks & regards
Reply

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    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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