Vijay Sales — 0 knowledge and most pathetic service from pune shop at seasons mall

Address:

Pune, Maharashtra, 411006

Hi team,
This is in regards with the service provider by vijay sales pune seasons mall. We were told that we will be getting on site service when we were buying mitashi home theatre system on 4th June 2016. However not even one month, the system started giving problem. Since Saturday ie 26th June I have been calling vijay sales customer pune for logging a case.I was told they couldn't find he product n purchase details in the dataBase( which is surprising ) and have manually call logged n that we will be getting a confirmation sms. Still we took the system ourselves to the showroom for the service.please note the distance from our house to showroom in more than 45 mins.after reaching the showroom on 26th, v were given assurance that the technician will come home n resolve the issue and we took the system bavk all the way.however as there was no response from vijay sales on monday, I again called back n escalated the issue.that's when I got a call back stating that we have to take the system to service center n there is no on site service for the model we got.
My question is why was the product sold to us with such assurance and when I had got the system to the showroom, y was I send back saying we will get on site service? Who will bear the travel expenses and time we will be spending for getting the system here n there.
We have been clearly cheated by vijay sales.
I will be approaching the consumer court for this service n cheating which has been done with us.

Regards,
Nithya
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