Vijay Sales Complaints & Reviews

We booked this AC on May 14, 2022. It was delivered to our home on May 15, 2022. Haeir's technician came to install it on May 17, 2022. But then there's was no cooling. So we contacted Haeir and they came on May 20, 2022. They said they're no gas in it, they person who installed it they did it wrong. So we contacted Haeir technician on priority and they filled the gas. For some time it was working fine, cooling was good. At 12 am May 21, 2022 it stopped cooling. We contacted Haeir they said it might have some defect. They might have to open the outdoor fan. We contacted Vijay Sales on May 21, 2022 and they're not helping. They should be responsible as they sent a detective piece.

We have purchased A.C of Haier 1.5 ton HS18C-TQG38 from Vijay sales Ashram Road, Ahmedabad, Gujarat on 29/04/2022. We received a faulty piece of this A.C as it was not working properly. We lodged a complaint to Vijay Sales about it and they have sent executive to repair the same. We have an issue of cooling of A.C. Executive came to repair and we came to know that there are some leakages in A.C. After the repair after some days again the issue arrised and again their executive arrived at our place to check the problem. This time we came to know that full GAS tank was empty. It was not expected from new A.C. Now we are requesting them to take this product return and refund the amount as it is very new A.C and we have not used it yet and the problem is not getting solved by their side. But the are denying and asking to try last time to repair the A.C. Sir we have made full payment for NEW A.C and not for this faulty piece. This is to inform to Vijay Sales that if they are not able to solve this issue ASAP then I will go legal for the same. The Invoice attached for the reference.

I have purchased extended warranty from Vijay sales on refrigerator and washing, and i have called Vijay sales customer care too many times. but nobody ready to give correct information when will technician visit to our place to resolve problem .Every person their says the same that the technician will visit within 48 hrs. we called them on 9 th may n i think this is already more than 24-48 working hours. my complaint time already exceeded from the time given by Vijay sales executives no body came from Vijay sales. we are facing prb that why we are following n they are not ready to give solution. expect the same repeated sentence.
i request you to take strict actions against Vijay sale n also please help customers

I have ordered an adapter on 6th and it's been 6days no one called me nor they respond to my calls my emails and ### don't even try to deliver my product nor making any refund.

The issue that I have experienced was: My new AC is not working, purchased from Vijay Sales Nalasopara store,
I registered my complaint through My VS App on 2nd May 2022 late night.
I again called on CUSTOMER care no. on 3rd May 2022 for register complaint through call also but CUSTOMER executive said, YOUR COMPLAINt is already registered and no need for complaint again, our service person will come by today.
no one is come so i called same day by 4.00 pm to reconfirmation about timing but another executive said he didn't find any call history regarding my complaint, so i ask for complaint no. and he gave me compliant no. i.e M2205B035539, he also said, now YOUR COMPLAINt has been registered and our guy will come by tomorrow.
on 4th may also no one come for resolve the issue, on 5th may afternoon i got the msg from haier company regarding my service request no. TH[protected], so i called in haier CUSTOMER care and they said YOUR COMPLAINt is registered with us today only by vijay sales so we can arrange service person today or by tomorrow. 6th may is also gone and today is 7th may, complete 5 days over but no one is coming from vijay sales or haier company.

It occurred on: 2/05/2022

this AC is my 13th product purchased from Vijay Sales as per VS App history, but i purchased even more with my other family friends also, no any single call complaint registered on my name or mobile number. but this time i'm completely cheated by vijay sales by purchasing faulty product. i dont want repair, I want full refund or completely new product from vijay sales. I dont want repair. because the product is faulty and it will be having issues again & again and i might be go through this ### complaint process again & again. i dont have this much time, so please take your product back and refund my full amount or deliver me completely new product as earliest as possible.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

I purchase HITECHY AC from vijay sales indirapuram, ghaziabad. After delivery when installation person come and open the box. There is dent on window AC body.

Name- Abhinav
Phone- [protected]

I visited to your store on Festival day 3rd may 2022 i came for to buy a new AC i set my mind for the Daikin non inverter AC anyhow your Voltas promoter didn't know the festival offer on the voltas 5 star after discuss with your sales manager mr Vijay told me tht we have an offer in voltas 5 star he convinced me iam agreed and i make full payment of RS. 36, 500 after the delivery i came to know people provide me 2021 model i call your sales manage Vijay wht is the issue after discussed with you promise me tht you will provide me 2022 latest mode then why I got the old model he said he will change but again what happened he send me indoor 3star and outdoor 5star is this the service you people provide to customer first impression is the last impression I'm very very fed-up with you guys solve my issue or take it back your product...given the pictures as you can check.

Thank you

No installation done .. want to return product due to poor customer support and waited for hours to talk to customer support number however only recorded message played for hours "you are important to us our customer support executive will contact you .. in hindi in english ..

Hi,
I purchased refregerator your banner(pune) branch and
Today(01.05.2022) delivery done but this refregerator chases bottom is fully unbalanced damage that's way i returns the refregerator. Also delivery boy agree this fault.
I humble request to you please deliver the another refregerator urgently, because my new home (grahpravesh )on tommarow .
Please check below attachment.

I have purchased a product (IFB Washing Machine). When i call for the installation/demo of the washing machine for the first time, the person who came here for the demo had charged the fees of it i.e. Rs 590 and he even can't give me a receipt of this. The person name is Sonu Kumar who came here for installation and his mobile no. is - [protected]. As in your company policy, there are no charges for the first time installation. Please pay my money back.

Regards
Gunjan Juneja
[protected]

On April 23, 2022 I purchased a Microsoft Surface Pro 8 (i5/8GB/256GB) 8PQ00029 and Microsoft Surface Pro 8 Keyboard + Pen Combo Black 8X600093 from Vijay Sale's store at Bandra, Linking Road. The product was delivered to my by an employee of Vijay Sales, i.e., Karan Chavan at my home address at around 5:30PM. For ease of reference, the purchase is reflected in Invoice bearing Invoice No. LRD-C-SI1270 and TW.V. No. LRD-C-SO 833.

On April 24, 2022 at around 1:00PM, I brought to the attention of Mr. Karan Chavan that the laptop was not turning on and after extensive troubleshooting, the screen had started flickering intermittently. Due to the flickering of the screen lasting for about 1-2 seconds at a time, I was unable to record a video of the flickering. Among the other instances of screen flickering, on April 24, 2022 at 11:42PM the screen started flickering again, by the time I started the video recording, the screen had turned black entirely and was not responding to any actions/inputs for about 15 seconds. The same can be seen in the video. Thereafter, I spoke with Mr. Karan Chavan who asked me to return the device to the Vijay Sales store at Linking Road, Bandra. On April 25, 2022, I sent the device to your store at Linking Road, Bandra, and requested for a refund.

Thereafter, yesterday i.e, April 26, 2022, your employees refused to initiate a refund to me. It is my humble request that owing to the circumstances, being (i) the device showing signs of defect within 24 hours of delivery, (ii) the timely return of the device to your store, my request for refund may be approved.

Please find below the link to video of laptop screen turning completely black and not responding for 15 seconds (video is not uploading to the form, therefore the link). Please turn on sound as you can hear the speakers working but not the screen.

https://drive.google.com/file/d/1YlqZ3Gor7o45QCDFmB3ra2D6YKg4ulql/view?usp=shari...⇄

I purchased Hitachi company AC from cijay sales in summer but first issue delivery came late second issue installation was done 1 week after delivery third and the most annoying issue the outdoor had gas leakage issue the most pathetic service and now the company and vijay sale executives are making reasons and excuses for not exchanging the product and telling us to repair and use the same.we have paid full amount then why should we use defective product.

Hello,

My Order No: VS[protected] status is not shown in My Orders. Kindly deliver asap.

Dear,
I have bought a 5 star LG AC just a couple of weeks ago from vijay sales tolichowki branch hyderabad. But unfortunately I have lost the bill and the guarantee card. Please provide me with both of them.

Thank you

Dear Concerned,

i have purchased a AC hitachi 1.5ton on dated 28/03/2022 from vijay sales Delhi (Kalkaji)BR and paid full payment in one go, at that time the sales executive promised that the system will be deliver on next day - 29.03.2022. But sorry to say that today is 31.03.2022 & we have not received the same.it means that once product saled, there after no body take care for the same. its nor a fair deal and we can’t recommend any body for vijay sales.

my details - mob.no.- [protected]
Sales Order No.- DKK-B-SOA 5867, DATED - 28/03/2022

Kindly resolve the issue.
regards,
manuj garg
[protected]

Has not repaired my printer yet
Given complain on 2 March
Today's is today
I have taken extended warranty

Very low service
I have taken a printer from Vijay sales and I have taken extended warranty from them and now I have gave a complain the Xerox photo is not coming is clear
I have given. A complain on 2nd of March and today is 25 of March till now my problem is now solved yet

Hi, i have purchased a whirlpool inverter AC from
Flipkart and didn’t receive installation service till now. It’s been 6 business days, i have received my ordered AC.

I have received AC on 14.03.2022 and still it is remains as packed.

I am complaining vijay sales to give us installation asap.

Reach out me on this number for installation: [protected]

my mail id : [protected]@gmail.com

We bought 2 high end products and we asked for some water but we were didn't provided with water at all they were pretty much ignoring...They all need is Money and Sale worst Customer Hospitality

(Invoice number UGN-B-SI9562) LG dishwasher got delivered to me yesterday but now I am being told by the person who is supposed to come and give demo that cleaning kit is not available. I am very disappointed with this irresponsible behavior of Vijay Sales staff they are not extending any support. I have made full investment still unable to use dish washer.