Vijay Sales Complaints & Reviews

I have purchased a nokia 3 on 10 sept 2017 and its not 15 days the phone dispay is not working i am able to get the sound and if i touch the display it vibrates but it's black screen there is no physical damage on the entire phone, this is first time i have purchased from vijay sales. Really disappointed
I have purchased a nokia 3 on 10 sept 2017 and its not 15 days the phone dispay is not working i am able to get the sound and if i touch the display it vibrates but it's black screen there is no physical damage on the entire phone, this is first time i have purchased from vijay sales

I had ordered a vise remote. The delivery itself got delayed by atleast 1 week.
I got call from paud road branch, pune from uma (Cust service desk) that the remote has arrived. She told me the cost is 500. When i went to the store, she told no card, only cash. She should have informed the same on the phone (Lack of responsibility). I believe the service centre too is a part of vijay sales! Why cant you guys accept card? Go digital totally! I didnt know vijay sales is still so backward!
When i came home, found the remote is of a different model (Bad service)
Today when i again went to the store (Paud road branch, pune) there was some different lady at the desk. She handed me another remote & said this is the one. I raised my voice. I went to mr. Kunal (Branch manager). He was so adamant in his behaviour... Gosh! He prooved me that customer is always wrong. No sense of customer respect, convincing power, huge lack of politeness! I insisted that they re-verify the remote, however i was assured that this would work. After i went irate, they took 20 mins for testing that "so called replaced new remote". Then found that "that" remote too was not compatible with my registered model.
What the s*t is going on? What is the service centre doing? Why are such dumb people recruited without product knowledge. Why are such branch managers hired who dont know how to handle the team & customers (Irate maybe)
It is not that i have bought just a tv for 20k... My spends at vijay sales just last year have been more than 3 lacs! & this is the service that we get!
This message will be going wild on social media. I guarantee that with word of mouth, i willcut down customers of vijay sales drastically. Good luck... Cheers!

I had purchased lg refrigerator from vijay sales borivali in october 2014. This refrigerator stopped working from last 1 week. On saturday 16th sept 2017 i had registered complaint in customer care of vijay sales borivali by personally visit. Ms. Sana registered complaint in diary and promised operator will work within 3 days. Nobody attend complaint in 4 days so today i called to customer care borivali. First they checked complaint and ignored that i had registered complaint and after checking there data also ignored that i had purchased refrigerator from vijay sales. They refused to take complaint and given number of lg to contact directly. This is injustice to customer. I having bill with me. I have bill from vijay sales with me to prove it.

Complaint given to panvel branch : 02-sep-17
Technician visit to place : 05-sep-17

Technician informed about timer problem, assured to replace the timer the next day i. E 06-sep-17 & took rs.500 advance. On 06-sep-17, when called, technician informed the timer is not available in stock so 2 days is required. After that i cald the technician on 09-sep-17, he dint not pick the call. On 11-sep-17, i cald vijayasales cc they informed they will give feedback which i dint get. After visiting vijaysales panvel & after daily followup over phone to both cc & technician, still my problem is not resolved & inspite of reminding cc i was not getting the feedback.

Once again visited vijayasales on 17-sep-17, the floor manager spoke in a very careless manner as if vijayasales is not involved in service when i asked him about refund. Finally he informed & assured me to give feedback on 18-sep-17. As per his words i have got call, cc have informed to resolve the timer issue by 20-sep-17.

Requesting you if same is not done kindly refund.

Hence forth i wont be buying any product from vijayasles as i came to know your carelessness.

Dear team,

I had reaching almost all the no. S that are flashing on your website though unable to reach any of the same.

I had purchased electrolux 3 star ac from vijay sales in april 2017 and its still in warrantee, borivali outlet i have lost the original copy of the bill, and now i am facing some issues with the ac. Can you check whether i can get the duplicate of the bill as the electrolux center is not...

I bought a washine machine before a year. Round about 5 complaints were done. Now after a year machine takes 6 t0 9 clothes means capacity less after a year. Machine gets automatic stops when i complaint it get starts after 2 days automatically. Now pls look in to the matter and send the concerned person asap. Y can check my adress on your record by my number [protected]

I had purchased a videocon led vkc50fh tv from vijay sales surat under an agreement of 5 years warranty.
Invoice no - 226-sur10-14si 921
Tv failed under warranty, i lodged a complaint for the same on 16th july’17. Service request no sur[protected] was generated.

After 2 months of lodging complaint, i don’t know when will my tv be replaced?
I don’t know what’s the role of dealer? Every time i contact, i am given a new date only. But i am not getting positive response at all.

I am staying in surat from last 12 years and have procured all electronics goods from your store only.
Please look into the matter and resolve it as soon as possible.

Dear sir,

I bought water purifier in january 2016 form vijay sales baroda.

I would like to inform you that till date[protected] we complaint 5-6 times for services & from eureka forbes people serviced it & we are frequently facing same issue like product hitting, water not coming even after services given by service provider.

I think product having some technical problem so kindly replace it asap.

Dear sir,

I had purchased an split air conditioner vise ac vx188s601 unit ovx185s601 vide sr no gw0011, from vijay sales goregaon s. V road branch

Vide invoice no104-gw05-16siaaouf 56 dated[protected], the authorized company whos installations done from outside of company (Outsourcing) premises, we had complained from last 8 days for non-cooling to re-arrange the ac unit installed, but the concern engg. Are reply or visit after 2-3 days from complaint even after visit if they found an issue then again we have to approach (As instruct by verification engineer) to vijay sales customer care, then again after call to cc we inform that the company will call u back when their engg will come.

Is just ridiculous to attend, please be just discuss the service guarantee from vijay sales before purchase their own branded ac

We have purchased led tv from vijay sales chinchwad on 4th sep. Product was delivered the next day but the installation is still pending. On calling vijay sales logged my call for installation after 2 days of product delivery. Even after repeated visits from lg service centre for my other bought products, tv installation is not done.
I am really disappointed with the service and need strict action on my complaint. Till date we have...

I am very disappointed with vijay sales, uttam nagar (New delhi) store. I have puchased a ifb washing machine on sunday, sep 03, 2017 from there though they have delivered it on same day as i bought it for a gifting purpose. They have told me that their will be someone coming for installation on next day, now it's been a 2 days & noone has came for it. I had a word twice with store customer care but still nothing favourable has been done.
Please do needful, so i can rely on vijay sales for my further purchase.
For further details, contact [protected] (Registered no.)
Order no.[protected]so 930

I am very disappointed with vijay sales prabhadevi showroom.i had purchased a water purifier from your prabhadevi showroom on 15 Aug2017 since my earlier water purifier which was also bought from same place and stop functioning within one year.The reason given was as i stay on fourth floor water pressure is less and i require a water pump or booster otherwise my water purifier will not work properly.Your representative Ms Sakshi Mr Satish suggested that we should buy aquasure aquagurd as it is the only model with inbuilt water pump so i don't have to buy an extra pump.They also told us that we may get a delayed delivery as this model is in demand. We waited for one week and after several phone calls about the status we received a piece which with outer appearance only anyone can say is a second hand or showroom piece.(No company will pack their factory made piece upside down with crude taping).
I immidiately complain back and Ms Sakshi assured us that wevwill get a replacement next day. Today is 3rd Sep17 and so far i have not received any replacement. Even today i called up 3-4 times and everytime your representative said driver is on the way.I stay merely half an hour away from you prabhadevi showroom.
I hearby now stating that if i will not get the proper replacement or full refund within 24 hours i have no choice but to approach cosumer court with all the facts
Regards
Minoti

Dear team,

Just now i have received a call from mumbai andheri branch and they said we will pay your rs 500 amount and they have taken my card number details and they have debited rs 500 from my account.

I want my debited amount and my balance amount also otherwise i will right a mail to vijay sales md in grivence.

Kindly check call recording, i have received a call on [protected] from nunber [protected] and now this person is not receiving a call.

Dear team,

Tried to contact vashi, satara plaza shop but no reply. Visited vashi shop but shop was closed and reopen in another place.

I am not able to get new shop place.
Hence, please help to provide vashi shop contact details on high priority basis so that my issue get resolve.

Kindly call and uodate details
Contact no. [protected]

Regards,
Swarupa a.

We had bought videocon led tv from vijay sales (Bhandup) on 29th sep, 2016.
Last month i started facing issue with the display, post which we called vijay sales to complaint about the same. After almost 15 days of complaint some technician from vijay sales visited our house & said the display is gone & he will post the complaint to videocon & they will help. Its been now more than 15 days post the technician visit we havent heard from vihay sales nor videocon. I had visited vijay sales personally but no postive reponse. Since past 2 days i am calling their customer service number but still no response.

We have booked a washing machine, a cooking stove, and a water purifier from your prabhadevi branch u/ord. No[protected]so-3375 on 15 august 2017

We received the delivery of washing machine and the cooking stove promptly but the water purifier iwas not delivered since when we were buying the water purifier we were told that it might take a week we waited for 5-6. Daysand then called your prabhadevi store to enquire the status. We were assured that next day we will get the delivery but within 2 hrs we got the delivery. On the first look only one can make that it is not the original company made piece but either a returned or the showroom display piece repacked. E. G it is packed upside down with crude taping which a branded company cannot do.

We are facing this second time the first water purifier eas kent's which was also a defected piece which didn'even last more than 6 months the reason given that because we stayed on fourth floor the pressure is low and we didn't use the booster so this time we asked and tokk filter with the booster as suggested by your sales person. Now you are doing the same sending a second hand piece.
I wonder how you are not bothered about losing your goodwill. I want an explanation on this and the piece should be replaced with a written aplogy. Otherwise this time i am going to consumer forum to show the piece and making a proper complaint

Regards
Minoti

It is to bring to your notice that i (Raj kumar singh, mob no. - [protected]) purchased whirlpool washing machine (Stainwash ultra 7, grey color, 7.0 kg) on 20/08/2017 from vijay sales outlet, gurgaon sector 29. The sales copy attached herewith.
The sales guy of vijay sales assured that washing machine will be delivered on your address on monday (21/08/2017) after 7:00 pm.
On monday noon, i received call from vijay sales that washing machine can not be delivered after 7:00 pm to your address and machine not delivered. On 23/08/2017 i called vijay sales to deliver on same day and complete installation but they refused to do so.
After that i called several times on customer care nos. (+[protected], +[protected], +[protected] and +[protected] but no one has responded.
I request vijay sales to cancel my order and refund my money. I cant waste my time, money and energy in this.
I was privilege customer of vijay sales from last 10 years and recommended many people for vijay sales. But now i think they have become large chain across india and forgot ethical behavior towards customer need and their pain.

I am also a regular customer but for the past few days i am calling on landline no either no response nor if anybody picking up the call talks may b a landline issue. Please keep 3-4 landline as optional as you can't except a customer to come to you from far end every day just to enquire. I was just calling to enquire about apple i pad or hp pavilion x 360 as i was in a plan to purchase but as i got some queries thought of asking you on phone then to come over there. My request please provide more alternative landline or mobile no so that a customer can decide something of his choice. Regards nair. [protected]

On 20.08.2017 i purchased a bosch front load washing machine from noida sector-18 outlet. Due to larger dimension of machine, i am not able to accommodate the machine where my earlier top load machine was placed. I requested noida outlet to exchange it with some other top load model which can be accommodated in the space, but they have refused.

Regards,

V k goel
[protected]

Hi,

To whomever it may concern this is to bring you that i have logged a complaint regarding my led tv two weeks ago, their executive has visited once on 11th of august as per the technician the motherboard was need to be replaced and the same need to be ordered once the part is received one of their executive will visit and install the same. So trying call every day to get an update for the same but they are just saying that they will call us back. But we didn't get any call.
So request you to share proper support with tat. Hope will receive an update on this soon. You can reach me on below details
Mobile - [protected]
Email id - [protected]@yahoo.com