Vijay Sales Complaints & Reviews

I had given order of whirlpool refrigerator on 25th June 2017 from Borivli west, Mumbai branch. But still it is not yet delivered and delivery date was mentioned as before 5th July on the slip. Plus there is no communication from Vijay Sales for the reason in delay and customer care number is never reachable. Will never purchase anything from Vijay Sales further. If you are unable to deliver, kindly refund my money with interest. It's a hard earned money.

Regards
Rohit S
[protected]

Split Vise AC 1.5 Tonnes 5 STAR purchased on 27.06.2015.bill no 242-MNG06-15SIADNF-217.
OUR AC UNDER WARRANTY PERIOD STOPPED COOLING..
Complaint was lodged in April 2017 .Service provider visited but of no use. We suffered a lot since April2017 till date.
We are very dissatisfied since we understand that the company has no other option but to replace AC.
Please arrange to replace. Regret to say that legal action against Vijay sales is the only option.

I have bought a onida tv from vijay sales bhandup west. Have called and requested for installation but no response received.

The most important thing is no one answers the phone in the vijay sales bgandup west outlet. Yoir cusyomer care number for mumbai os not working. Are you guys aware of this or u have done that purposely.

U are a service provider and the most important thing in your business is attending to customers. So far i have not seen that quality. Its pathetic service where u dont even answer the calls and the customer care number is not even working.

Bought one TV from Vijay Sales on 30th of june.today 4th of July still its not installed. No one even bothered to call or investigate.
No call centre number is available.
Sales man from MG Road Guragon (Kanwar) is also never picks up phone.
3rd class/rotten service you people have.

Have purchased videocon washing machine on 30th june, 2017 sales team mentioned delivery date 1july2017 on voucher and assurance given by team that it will be delivered on given date ie. 1July 2017
Bt delivery has not yet done! Today is 3rd july and i talked almost every person on sales team at jacubpura branch on phone and personally went there.Mr.Saini, nitesh, Mr.gyan almost everyone and they are giving next date every time m talking to them.One more excuse they have is GST updation on system.Vijay sales is huge company then why they have not set and update their system 3 day before?

Also observed when i was purchasing product, sales manager was giving preferance to their relatives/friends and giving them heavy discount on washing machine and other products(because it was 30th june last date of GST clearance and discount).this is the way they treat consumers and make fool.

I am writing this because i dont want product now as you guys dont have commitments.I want my money back asap same requested today on jacubpura branch.

Vijay sales customer care has been delaying on attending the leakage issues that we have been facing since the start. The AC is under warranty please replace it. Last few times the AC was serviced and it still leaks after a few days and now the frequency of leakages has increased. Since last 7 days I have been calling the customer care to attend but no one has still paid heed to it. Please do the needful at the earliest or earn a bad name for yourself in the market!!
Thank you!

We bought Electrolux 2 ton Ac from Vijay Sales tax invoice dated 29may 2017 v number 156-swr05-17si6309 order number 104-gw05-17sot 654 customer code[protected].
Name mr Ramesh Pandya.
since the day of installation the Ac is causing trip of entire electricity system of the house. number of times the ac technician and electrician have paid visits done some things but the problem is not getting solved and we are not able to use the ac at all .

company customer care only takes the complaint and keep sending technicians without yielding any further results.
kindly help.

Per attached invoice copy dt.24.06.2017 the product sony dvd home theater was delivered to my home address in thane on 26.06.2017 (Delay of 1 day) & was assured that within 2 working days it shall be installed.

Today after delay of 5 days till now the above mentioned product is not installed & lying in the sealed box. Have followed up last 5 days to the maximum efforts to solve the issue asap. Today afternoon through teleconference call between vijay sales ghodbunder br & sony center thane assuring me by 7pm the responsible person shall visit my home & do the needful for installation of the said product.

But it did not happen & the vendor did'nt had any courtesy to inform me why the deadline was not met.. So i again through phone informed vijay sales showroom tel # +[protected] made an humble request to send their transport to collect back the said product & issue me a credit note by tomorrow 03.07.2017.

Would also request your office to look into my pending issue & inform the vendor to issue me a credit note asap after collection of the said product from my home address as above.

Your co-operation in this regards shall be highly appreciated.

Thanking you.

With regards
Sudeep roy

I, kannu pandey purchased a new window blue star a/c on[protected] against the retail invoice v. No. 362-uip06-17rsiaof 198 of rs. 27200. You had delivered an old a/c packed in a new box and installed on[protected].in the evening when i returned from my office and checked the a/c, i was shocked to see an old a/c without plug having scratched and dusty surface. For refrence i'm providing you the images of the installed a/c. I request you to change and install a new a/c today.
Regards
Kannu pandey

Very much worst service from vijay sales.
I have ordered a Symphony HI Cooli Personal Air Cooler (31 Litres) online from vijay sales on 25th june, 2017.
Its been 7 days from placement of order but But delivery has not yet done! Today is 1st july!! I am trying to call since when.they have not responded to any query.. I converted payment mode to EMI. after approval, EMI can be cencelled

I have purchased a whirlpool washing machine from Vijay Sales Chembur on 14th May 2017. In a 15 days its stop functioning. I has raised complaint and against which engineer visited my house and suggested me to replace one part, but then I insisted to replace washing Machine only as don't want such faulty product which stopped functioning. After 3 days I followed up with Vaijay sales call center and Whirlpool service center too for update on case and since then I am doing same. 10 days back Service center guy has asked me to share invocie copy, which was never shared with me due to confusion while initial bill at vijay sales branch. since last 10 days I am chasing with both these team to get invoice, but they are not providing me the same. Vijay sales branch is not have curtsy to pick the customers call, I tried calling there branch landline which is [protected] almost more than 20 times, but they never picked my call. I called their customer care, they asked me to contact Vaijay Sales Chembur branch. Now I am really frustrated.
Few of my complaints are below:
1706_B091344
1707E010253
2 More complaints are there but I don't have complaint number with me

I booked the above fridge on[protected] and it was delivered on[protected] after lots of follow up. But it 's door is misaligned and for which it is not useful for me. I informed to sales person of vijay sales shop sec-29 gurgaon to replace immediately. My old fridge was taken out on exchange basis from my home. So my family is facing problem to preserve cooking food.
Kindly help to replace this faulty fridge immediately.

We have booked washing machine on 25th june, 2017. They told delivery will be done on 27th june..
Bt delivery has not yet done! Today is 1st july!! I am trying to call since when..bt they are not receiving only..this is the way they treat consumers..
I need delivery as soon as possible..otherwise return our money! For how long we have to wait??! The company must deliver it within prescribed time..

Very much worst service from vijay sales. i have ordered a food processor online from vijay sales. its been 12 days from placement of order but they have not responded to any query . i had called on their mentioned so called "customer care number" 6 times but did not get any yes any information even a single time. i am now frustrated by calling tens of times but getting the message line is busy.
my number is [protected]

I have to file my complaint against vijay sales Rohini branch sales girl Manveet. I wanted to purchase Samsung refrigerator convertible she checked from the stock n told me it's available n Yu pay the amount asap. After all d formalities two days later I was informed dat the product is out of stock moreover this lady is so rude n not accepting her mistake manager of the store told that this sales girl had not checked the stock before hand it was not available from day one.. such a causal n rude approach towards customer.. pathetic service by such a big brand n fooling customer..

From 7 days i have given my washing machine complaint.
The service Engineer said your machine will be replace due to several time getting problem and its in warranty.
But still no update and even there is no single call from Vijay Sales customer care for my complaint status.

Now today from morning i am calling to customer care getting following resoponse.

[protected] – Sometime Busy or Sometime only ringing. More than 30-40 times call tried.
[protected] – Sometime Busy or Sometime only ringing. More than 30-40 times call tried.
[protected] – Number Switchoff

Please help we always take electronic product from Vijay Sales only

I have purchased an Electrolux 1.5 ton A/C from Vijay Sales Prabhadevi branch on 31/08/2016. Ever since the a/c was installed, it has not been serviced in spite of several reminders to Vijay Sales and Electrolux helpline. Vijay Sales service number is not answered and the operator is missing. I wonder if they have an operator at all?
I am getting this feeling that Vijay Sales is out of the picture after the product is sole and they have received their money, they are NOT interested in after sales and client satisfaction.
I DEFINITELY WILL NOT BUY ANY PRODUCTS FROM THEM AFTER THIS EXPERIENCE and will Not recommend any of my friends and relatives. So people Please be cautious and think twice before dealing with stores like this.

We have paid full amount & the delivery was scheduled on sunday, the 25.06.17. It is utter surprised to us that neither the materials were delivered nor any communication from your side. Your all telephones on records are not reachable/ not available.
Expect to call us asap.
We may claim damages please note.
Regards,

Prathamesh avhad
[protected]
[protected].

Dear Team,
I booked LG feidge on sunday dated 24th June 2017 and i was told that i will get my delivery by tuesday evening on 26th June.However till date I have not receive any response from Vijay sales oloutlet, Kalyan west.
Please find below my details.

Name- Priyesh Bhagat.
Invoice number[protected]
Contact number-[protected]
Alt contact number- [protected]

1. Their delivery staff is the rudest.
2. Very difficult to contact as nobody picks the phone.
3. Once they sell the item then forget about after sales.
4. They issue invoice on a small butter paper for items like fridge which fades away in a week. Even their delivery staff was unable to read it.
I repent trying them every time.
Worst after sales.