Vijay Sales Complaints & Reviews

Dear Team,
I have purchased samsung led tv in month of May 2022. It was installed after the 5 days of purchase
Within 2 months of purchase our tv has got dead. It's not working.
We have raised the complaint for the replacement of tv on 6 aug 2022 . The service team from your end is insisting us for the change of panel.
As the tv is completely dead we have received a defaulter piece we request to kindly do the needful and replace it as soon as possible.
We don't want to put a panel rather than we need a replacement for it..

The above complaint was raised since 15 days from our end we haven't received any reply nor any resolution to our complaint. At the time of purchase of product the sales person of Vijay sales are very proactive to do sales and earn rewards but when it comes to the service they are not replying nor attending our queries.
We want resolution to our complaint asap and we will be raising our query to the consumer court if not taken any instant step to resolve it.
It's the worst experience with the Vijay sales as they are very happy when their product are sold but doesnt give proper service to the customer.
They have been fooling us it will be resolved but it's month now to our query raised. We would request you to solve it asap

Thanks & regards
Pooja Dama

Bought a Panasonic a/c from them, struggled for emi challenges, product demo. Neither Panasonic cared nor Vijay sales

Yet bought an AO Smith water purifier. Wrong pricing given as best challenged pricing. My mistake of trusting them anyways. Installation still not done.

Called AO SMITH customer care, Vijay sales customer care but seems no one cares.

Are these OEMs also so unresponsive and hopeless or they have a special treatment for Vijay sales customers in lines with the way Vijay sales treats and handles customer post a sale is completed ?

There is no response from staff to the customers the are list boughter about the customer and not even replying the customer. I need iphone 11 128 gb. Continously I am asking for the help not reply to me.

I had purchased a Sony television on 17th September 2019 . They sold me 2 years extended warranty under the tagline that it is owned by Sony. And never disclosed the ownership by Third party, Onsitego. Since the day I have purchased this product, I am having night mares dealing with Samsung India and Onsitego. Vijay sales has washed away their hands after selling the product and extended warranty on false terms. Vijay sales is a team of cheaters and liars. A strict action should be taken against them.
We need a replacement of television
We are not ready to waste time on your team members who are knowledge less to solve consumer problem.
I am continuously contacting your team, onsite go from 27th july till now they didn't why we are facing problem and even though we are sharing video clips of the same.

Regards,
Prabha
[protected]

I bought several products from vijay sales hauzkhas delhi on 27th august

AC and washing machine turned out defective not yet replace even after several calls to dealer

Need to be replaced

I purchased freeze on 27/08/2022
delivered with broken door on 28/08/2022 i send it back
another day delivery on 29/08/2022 but freeze is not working.
all time defected piece send by u
now replace it today only otherwise get me my money back

I am Faizul Qureshi, last year in 2021 lockdown time I have bought a Brand New Daikin AC with VS+ Extended Warranty from Vijay Sales.

Now after completing 1 year my AC stops working. Then I complained about this issue to Vijay sales support team as I have VS + 2 years extended warranty with them.

After complaining, engineers from Vijay sales service partner Onsitego visited my house to get the AC repaired. But instead of fixing it, it completely damaged my AC indoor unit.

Now after more than 3 weeks in a row with Vijay's sales teams over email and call I haven't found a solid solution to this.

I am still living in my house without AC because of worst consumer service provided by Vijay sales and Onsitego.

I am experiencing the worst customer service ever by Vijay Sales Support Team. and hope no one experiences that.

I recommended no one buy VS+Extended Service from them to avoid this kind of experience.

It is brought to your kind notice that I bought a Samsung Refrigerator of 415 Liters from your Vijay Sales Vishala Branch on 14th of August which was delivered on 16th of August. While unboxing it we found that there was a dent on the refrigerator door (Picture Attached).

We didn't accepted it and delivery person took it back saying that a new refrigerator would be delivered to us within 2 day's. I'm continuously following up with Vijay Sales Vishala Branch and till now i haven't received my refrigerator.

Few minutes back i had a conversation with Mr.Tapan Patel from Vishala Branch and he handed over my call to one lady who is handling godown. She told me that this particular model is out of stock and has placed an order in Samsung for it and it will take more 2 days.

Our old refrigerator is not working since 13th August that's why we have make the plan to get the new one.
Did we made any mistake!!! By purchasing it from Vijay Sales ...Is this the service you are providing to customer? It's so disappointing!!!

Kindly do the needful ASAP...

Bought few airdopes from Vijay sales website, order got placed successfully and payment amount got deducted.
Next day, customer service guys calls and rudely says your order will be cancelled as this much units we cant fulfill and your money will be refunded after certain percentage of deduction.
So just because of their poorly maintained website, I would have to incur the loss. Such FRAUD and DISAPPOINTING BEHAVIOR from VIJAY SALES, better to go for some better brand.

I have lost my invoice copy now i face issue in my product and need duplicate invoice.

please help.

Vijay sales is selling Wonderchef Oven Toaster Griller (OTG) - 19 Litres, Black - with Auto-shut off, Heat-Resistant Tempered Glass, Multi-Stage Heat Selection for 6700. On the other hand the same product is available for 5099 on Wonderchef website and 3499 on amezon . When I asked the store associates ashish and Mohit to do some discount they said they can offer only 300 rs discount.. then they came up with the excuse saying the product is with another item and can not sell it as a single item.
When I checked with the store manager he said he will sell the product.. so basically staff is misleading the customers and the they do not price match with the online prices.. very disappointing experience.

I had purchased a semi automatic Samsung Washing machine on 24 July 2017 against order no. 302-Q-SI-2902. They sold me 2 years extended warranty under the tagline that it is owned by Samsung India. And never disclosed the ownership by Third party, Onsitego. Since the day I have purchased this product, I am having night mares dealing with Samsung India and Onsitego. Vijay sales has washed away their hands after selling the product and extended warranty on false terms. Vijay sales is a team of cheaters and liars. A strict action should be taken against them.

We had purchased 55 inches Amstard TV from Vijay Sales Santacruz branch.
On purchase it was informed to be a good relia ble brand, but our experience has been worst.

We purchased TV and barely after 20 days of starting the TV we expirinced visual issue after 20 days of follow up technician was arranged and on checking it was informed chip needs to be replaced or replacement of TV was suggested, even for replacement We had to followup as there was only excuses given that it will happen fast.

After mammoth followup TV was replaced and again in barely 7 days TV is giving same issue.

We feel as cheated by suggesting this worst brand.

We ask for replacement of this TV with other brand without any additional payment or refund needs to be initiated.

Vijaysales is a big fraud. They sale low quality products, don’t provide any service and not bother of any warranty. They are looting the customers. Don’t trust on vijaysales....

HORRIBLE experience with VIJAYSALES...

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Hello Team,

I purchased Elica Chimney FLCG 600 HAC LTW MS NERO from Kothapet Vijay sales Branch on 10-June-2022.

And I offered with a fry pan as a compliment, which has not been delivered till date.
I went to the showroom twice and tried to call the Manager ([protected])of Vijay Sale multiple times but no response. Not sure why you guys are behaving like this. If you promise something please stick to that otherwise at least respond to calls and tell me that you can't provide the free Item but don't ignore.

If you wish to give that complimentary gift please let me know otherwise please reply to this mail that you can't provide that as promised.

This is with immense grief I am writing to you about the poor extended warranty support I recently faced.

My whirlpool refrigerator was not cooling properly, I purchased it back in Oct 2020 with the extended warranty, as the sales guy was pitching about its all the benefits. (He added quite a many benefits more than the refrigerator itself.)

When I found it was not cooling properly, I contacted Vijay's sales ew department, they raised an SRQ[protected] with assured 48 hours TAT.

When no one has contacted me, I myself reached out and escalated it, they then assigned a whirlpool technician. To our surprise when he visited he just said it is a cooling gas issue, and it will be charged as Rs. 4050 /-. I said I have it covered in an extended warranty. And have the invoice. He ridiculed it and said it is of no use, he just kept asking about one sticker, which supposes to be there on the refrigerator. (totally ignoring the invoice)

It is what is written on the Vijay sales ew site to keep "Keep a copy of your purchase invoice bearing the IMEI/Serial Number ready." Then why this technician :(name: Kishan) didn't help us.

Team, it is my humble request to intervene and provide support. Nobody during sales talks about these stickers to be kept to get support during after-sales service. People only know to keep the invoice safe and handy, that's what I did. The sales guy should be properly trained about this.

I was placed an order. Payment were already made. But i am not able to track my order status. My order no is VS[protected].
Please do the needful and share the order status.