Vijay Sales — complain for videocon tv and after 4 months of complain nothing has been sorted out

Address:

Thane, Maharashtra, 421301

To,
Vijay sales team,
Mumbai.

This is to put on record the extreme disappointment, frustration and tension caused by ‘videocon 43 " ddb full hd tv’ purchased on 18th october 2014 from vijay sales kalyan west branch (V. No-167-kly10-14sif 165 & ord no -167-kly10-14so 456). This tv set i have taken with five year waranty and in initial two years itself i have already book apx 6-7 complain for faulty product related to screen, sound and shutdown problem.

Recently i have been calling vijay sales customer care everyday as my tv is dead since 26th march 2018 and till date (8th june 2018) nobody has responded properly when it is going to start.

I have already wasted my hd pack for 4 month apx value (Rs 680 *4) in this period and no one is responding who is going to bear same charges.

Now this time again being faulty product videocon service person is asking for visiting charges of rs 1100 even though product is under warranty period and after my acceptance to pay charges even same fault is repeating they are not having any answer when they will resolve issue however they have visited to my place twice.

I am making at least 10 calls to the vijay sales customer care everyday on the numbers – 66227722, i am getting the same response that the tv would be repair shortly by service team but videocon team is also not able to reply when they will repair...

This product is faulty from first year itself and i have requested so many time to replace same, videocon team member also agreed in last service call if problem occur next time they will replace same with new set but in next service call they are neither repairing it nor speaking any thing about replacement...

Now this is high time i request vijay sales team to replace my tv set and reimburse my subscription money of 4 month and pay value for four month what problem me and my family are facing due to non availability of tv even we have paid high value to purchase this product brand from branded showroom like vijay sales...

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