Vijay Sales — customer care staff and post services

Address:

Mumbai City, Maharashtra, 400069

Hi; I am extremely disappointed about the service provided by Vijay sales.
Registered a complaint on 08.06. 2018 for My 32 inch led TV displya issue, complaint number - 1806mb081115, complaint register by - Ms. Sangeeta.
and techinician is visited today, 25.06.2018. Repeated calls made and mail sent but no reply from VS customer Care team.
not even single call to talk and discuss. VS team and company took 18 days to arrange the person.

Customer care executive is very reluctant to take the complaint, to search details in system. After an request complaint register and call hanged without any courtesy.
not even checking the mails and replying to the client on time.
Videocon company ( Third party person visited ) and asking for servicing charges.
This is the worst experience of post service. why should i pay the charges when they are providing such poor services. Customer is suffering after all.