Vijay Sales — defective product - television

Address:

Thane -Teen Hath Naka

Hi,
I, mrs. S kala nathan have purchased a videocon uhd led from vijay sales on 16th june 2017 within a year there was a problem of display and at that point of time when we called vijay sales, they had given third party contact number stating that videocon company got shut down. So we tried contacting third party vendor & the solution what we got is that they repaired the display of tv. Even after denying that we want replacement as it is under-warranty, but we still got the repaired tv after 4 months.
Now again after 2 years, the same issue occurred - display issue & now again when we contacted vijay sales-care they gave third party vendor number & when we called that number, the person visited after 2 weeks & taken 650 rs/- & informed that he will update us on the display but then after this person didn't answered our call. Now this time again when we visited vijay sales at thane branch (Teen hath naka) the solution given by the employee is so illogical. He is expecting us to pay more[protected] for the new tv & they called this offer as an exchange offer.
Please find below my conversation between vijay sales team.
Conversation1 - vs - care team (Thane teen hath naka). Employee name - nikat. As per her she provided the third party vendor details & informed that they will help us in repairing our tv.
Conversation 2- third party vendor - prasad (Mob:- [protected])- he visited our place & informed that its a display problem & it will be replaced as it is under warranty. He asked for a service charge of 1250, however he said to give 650 first & remaining he will take after repairing. After a week, when there was no response from anyone then we called him but this person did not answer our call even a single time.
Conversation 3 - we called vijay sales team again to check the status, as the third party vendor was not answering our call. Then vs care team (Employee - nikat) gave technician head number mr. Narayan tamhankar (Mob:-[protected]), event this person did not answered our call not even a single time.
Conversation 4:- we visited vijay sales (Thane - teen hath naka) on sunday i. E 20th sep, and spoke to vs care team (Employee - manoj), this person didn't even understood our issue & instead he was saying why did we purchased this model. After our argument with him, he redirected us to on floor manager (Mr. Prem). We spoke to mr. Prem & informed him about our issue, he told he will write this query to head office & will call us back on monday i. E 21st sep, but we didn't get any call from his side.
Conversation 5:- now today when we called on his number, vs care team (Employee - manoj) same employee answered our call & informed he is not reporting from the last 2 days & told to meet manish (Designation-sales executive). When we spoke to manish he was giving us an offer where we have to pay[protected] to buy a new tv. Now i am not understanding here when we already spoke to mr. Prem who was floor manager then why our case was redirected to the sales executive again. the sales executive (Manish) was not ready to understand our problem, he just wanted us to spend more money.
I am not sure whether you guys will read my entire conversation or not, however this is really a pathetic service & illogical team hired by vijay sales. No one is interested in listening to our issue, but yes ready to sell the new product.
Is this what after sales service provide by vijay sales.
My previous complaint number : mum[protected].
Attaching my invoice & repairing document for your reference.