Vijay Sales — defective videocon smart tv purchased on 24.02.2018.

monsy

from Kolkata, West Bengal

Address:

Thane, Maharashtra, 421301

Dear sir,

Re : defect with videocon smart tv in less than 6 (Six) months.
—
I had purchased a videocon smart tv from vijay sales kalyan west vide receipt no. 167-q-sif-3130 dt. 24.02.18.
On 14 august, 2018 suddenly the sound of the tv went off. I made a complaint with vijay sales kalyan west on 15th august, 2018.
On 18th august, 2018, the representative of videocon came to check and it was found that the speaker has stopped functioning and need to be replaced. He said it will take 10 to 15 days, since videocon company has been closed.
It is just 6 months from the time i purchased a smart tv and i have started facing problem.
I am forced to watch tv without sound since 14th august, 2018.
I have invested my hard earned money of rs.22, 990/- believing that vijay sales would provide me the best product.
I have on 18th august, 2018, also made complaint to vijay sales, kalyan west through email at [protected]@vijaysales.com.
I would request you to replace this defective tv as this piece would continue to give problems in the future, and i would not get the needed service.

Solicit your early action in the matter.

Monsy varghese
Mob. [protected]

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Vijay Sales customer support has been notified about the posted complaint.

Aug 23, 2018

Updated by monsy Dear Sir,

This is further to my complaint of 20th August, 2018.

Please note that I have not received any calls from Vijay Sales till today, and I have been put to lot of inconvenience by watching the newly purchased Videocon TV without its sound system.

Kindly look into the matter at the earliest.

Yours faithfully,
Monsy Varghese

Sep 04, 2018

Updated by monsy 2nd Reminder
[protected]---

This is further to my complaints dated 20th August, and 23rd August, 2018.

It is almost 3 weeks since I have lodged a complaint with Vijay Sales, Kalyan West, but I have not received any response from Vijay Sales.
At the time of purchase, and till the time Vijay Sales had received the money for the product, the attitude was very good; but now when I am put to inconvenience, they turn a deaf ear.
I have paid the full money for the product, but the product had turned out to be a defective one.
I have been cheated by Vijay Sales. They know very well that the customer can only keep complaining, but do not have the courage or the financial capacity to go to Court. They very well know the customers' weekness, which they are taking advantage.
I had many a time told Vijay Sales to exchange this defective TV with a good one so that I can at least view it.
They are not bothered since they have already received the money. It is not they who are suffering, but the customer.
None of the promise of Vijay Sales could be trusted.
It is almost 3 weeks I am unable to use the brand new TV purchased from Vijay Sales 6 months back.
When I suggest them to exchange the TV with a reliable working TV, they say that their rule does not permit it.
BUT WHEN THE CUSTOMER WHO HAD PAID THE FULL MONEY; AND WHO HAD LODGED A COMPLAINT 3 WEEKS BACK, SUFFERS; THEY ARE OK WITH IT, AND THEIR RULE PERMITS THAT.
VIJAY SALES IS INTERESTED IN MONEY AND NOT CUSTOMER SATISFACTION.

Monsy Varghese
Mob: [protected]