[Resolved] Vijay Sales — defective videocon tv

H M Shah

from Mumbai, Maharashtra

Address:

400067

We got the delivery of videocon led tv on 15 oct 2017 and the technician from videocon came to install the tv on 17 oct. When he removed the product from the box and switched it on we realised that there is a big crack on inner surface of the tv which shows as striking light wen the tv is on. We are calling up customer care of vijay sales since last 6 hours but they not ready to accept that the product has been delivered faulty. We need the replacement of this product. Otherwise we have to go to consumer court to file an official complaint.

Was this information helpful?

No (0)

Yes (0)

Nov 27, 2017

Complaint marked as Resolved

Vijay Sales customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2017

Vijay Sales Customer Care's response Dear Guest,
Greetings from Vijay Sales.

Please provide us with your billing details/Registered contact number as we are unable to find it with the name.

Regards,
Vijay Sales.