Vijay Sales — delivery of damaged panasonic led tv and denying its replacement

Address:

30/40, 1st Floor, west patel Nagar, New Delhi, Delhi, 110059

A 43 inches Panasonic LED TV of Rs. 26729/- was purchased by my inlaws from Vijay Sales Corporation, Delhi (Patel Nagar) Br. On 27.01.2019 (TX Invoice V. No. 308-R-SFT 1630, TW.V. No. 308-R-SO 4871 dated 27.01.2019 attached) and gifted the same to their daughter on our marriage marriage on 07th Feb 2019.

After coming back from our honeymoon we requested to get it installed and when the service engineer from Panasonic came and opened the box on 22nd Feb 2019 found that panel of LED TV already broken. He has mentioned the same on his Job sheet # I[protected].

We informed vijay sales about the same but did not received any favourable response and they simply denied its replacement.

We have registered our complain on Panasonic Helpline # on the very same day. Nobody has been visited our place till date and they have redirected us to their Area service centre manager, Area Service Manager etc. To the followings:-

1. Mr. Ashok Saini(Areas Service centre Manager of Nanak service Centre)- [protected].

2. Mr.Sidharth- [protected].

3. Mr. Sanjeev- [protected].

Now after regular follow up on their helpline and contact numbers shared with us our issue is not yet resolved and even we have been told to pay Rs. 13000/- approx to get it repaired, which is nowhere against our fault as they have now telling us that that box should be open within seven days of purchased which was never told to us by the dealer at the time of purchase and not written anywhere on the Invoice given to us also.

Humbly requested to please look into the matter to get our faulty LED replaced or get our hard earn money back from the dealer/company.