Vijay Sales — delivery of defective videocon led tv

Address:

Mumbai City, Maharashtra, 400059

Dear vijay sales team,
We have purchased our lifes first t. V.
From your reputed outlet in santacruz, mumbai.
Around 27 march, 2018 we booked the electronics from your shop.
Then we made the full payments on 30th march 2018.
Around 1st april, 2018 we got our delivery and on 4th we got the t. V. Installed since the moment it has got installed we have loged a complaint for the same regarding its usb slot not working.
After n number of times we tried getting in touch with you and videocon firstly we nevwr received any feedback and finaly when we got an answer of the mother board being damaged.
Its been a high time an its not expected from such a renowned vijaysales post service.
We need an urgent replacement for our t. V. And that too as soon as possible.

Its been 6 months and we have given more than enough time for u'll to take an action.

Approximately two days back we have again contacted vijay sales and still we haven't received any call.

The registered complaint id is 1807b290112

Need urgent replacement for t. V.
Please look into this matter asap.

Treat this email as urgent and process the required action asap.