Vijay Sales — dell laptop - unprofessional behaviour of staff and manager.

Address:

New Delhi, Delhi, 110018

From last two days i have visited two shops of vijay sales. At first shop in rohini, staff added various unauthorized amount and even didn't informed us. When i enquired about it they said it is processing fee. I left the shop without any purchase. After that i visited second shop at janakpuri. Here the situation was even worst. After making payment i was forced to cancel it and they reversed the amount into my account which i have not go yet. A person named jitendra was highly unprofessional and very rude in nature. I was told that with a dell 5567 i will get a bag of dell but after billing they gave me a bag of jbl which was very bad in quality. Then he asked me to return the product and reversed the amount. Then i contacted to his senior. I was really shocked to see that even senior was not able to deliver any response. Is it a joke. What kind of service do you provide. They wasted my 2 hrs for such unnecessary drama. Being a lawyer i want a strict action against them or i will file a complaint in consumer court.
I have mention some information regarding today's purchase and cancellation:-

Purchase inv. Number: 046735, bill number: 8,
Dell 5567 (Amount 57000/-)
Reversed inv. Number:- 046735