Vijay Sales — faber stove

I have ordered a stove from Vijay Sales Ghatkopar West branch on Sunday dated 9th June I was told it would be delivered within 4 to 5 days and I got it today ie Saturday 15th June. Now they are saying technician will come on Monday. I agree that they mentioned it takes 48 working hours but there is something called as customer satisfaction. If you cannot consider the delay in delivery and provide technician on priority then why would someone come to vijay sales again, that means there is nothing like customer retention in your books.
Me and my husband both go to office and are available only during weekends.

I think it was a big mistake that we booked our stove from vijay sales.