Vijay Sales — faulty product ; bajaj mixer

Address:	Mumbai City, Maharashtra, 400092
Website:	Vijay sales faulty product

Hi; I am extremely disappointed about the service provided by Vijay sales.i bought a printer & Bajaj mixer last month however had to leave out if Mumbai for office work. Once I was back post 3 to 4 weeks, we opened the box & tried using it.
There was a spark in the mixer & it's not working.
I called up Vijay sales customer service no for replacement however the executive told me that the replacement is only possible post technician confirms & .they promised to send a technician.
The technician calls me lost 2 days & says that he will only repair it & they don't provide replacement for that I need to speak with Vijay sales.
I am calling past few days Vijay sales customer service no & they r giving me the same excuse that they can't promise anything now till Bajaj confirms.
This is poor customer service & I am thinking of taking this ahead if this is not resolved.
The mixer is not even used for a minute & all parts r packed the same way.
My complaint no is 1806B191745.
Executive spoke with Shruti & Sneha.

Regards,
SAMEER SAHANI