Vijay Sales — horrible customer service for call logged (mum[protected]) for washing machine

Address:

Mumbai City, Maharashtra, 400016

Dear concern,
I am really very disappointed with the customer service received from vijay sales for the complaint logged. Customer sensitivity is as good as negative. This is the 2nd time i have faced this issue with them and even after follow-ups, no update received. After trying to reach them couple of times on their customer care number and waiting about 30mins each time, i had dropped them a mail at [protected]@vgmail.in on 2nd may'18 to finally get a complaint nos. Mum[protected] on 8th may'18 that too after a reminder.

Below is the
We received a sms (Servicing will be done by cooling[protected], sv point [protected]) on 11th stating that engineer will come on that evening at 4pm to attend the call, but he didn't turn up.

On 12th, your engineer called and said he will attend the call that evening but the same result. He never turned up. He was even insisting that the machine is out of warranty as it seems he wanted to ask for extra money for servicing. I made it clear to him twice that machine is very much in warranty.

Finally yesterday on 13th, your engineer came in the evening and checked and just left saying hard copy of the bill will be needed and soft copy wont work. He again said that machine is out of warranty which we told him to check the records. He even wanted us to pay rs. 350 extra as hard copy wasn't available. He asked us to get the hard copy form vijay sales store. When we called him on 14th, he said he has already closed the ticket.

Now in mean time our machine dryer has stopped working. Kindly let us know how are you gong to assist us to resolve this issue else i will be escalating it to the higher ups and log consumer complain too.

I don't think this is the kind of customer service we are looking for when we purchase anything from vijay sales.

Hope we will get the update at the earliest.

Your complete name : vishwanath rao
Contact number : [protected]
Alternate no. : na
Brand : videocon
Product: washing machine
Model: zaara royals 7.5kgs
Dealer: vijay sales
Date of purchase : 27.12.16
Pin code : 400016
Complete address : 27th parekh chanbers, 2nd floor, rd. No 5, shivaji park, mahim, mumbai

Problem (): dryer tub collar broken and dryer not working

Under warranty : yes/no/? = yes
Out of warranty : yes/no/? = no
Service: yes/no/? =
Extend warranty: yes/no/ = no
State: maharashtra
City: mumbai
District:
Serial no: wm vs76z11-eba