Vijay Sales — hp laptop malfunctioning

Address:Smile care dental clinic shop no 13 swapnapurti society jivlapada 90ft road thakur village kandivali east, Mumbai City, Maharashtra, 400101

I had bought a hp laptop from vijay sales on 30th december 2018. Since then it has been giving me trouble regarding its performance. When i complain to their customer care, they keep tossing me between their it department and hp technical support. Once they have already formated my laptop and asked me to reinstall the os. Since i have important softwares, which i loose then this is not a feasible solution. Its still having issues and i need areplacement which they are not agreeing to. Kindly give justice.
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I purchased AC and Vijay sales executive told us to get installation from third party
But when we get it done from third party we get unwarranted product

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    Vijay Sales  Phone
    +91 22 6171 1071
    +91 22 6622 7722
    +91 22 6171 3333
    Vijay Sales  Address
    1st Foor, The Hub Mall, Nirlon Compound, Western Express Highway, Goregaon East, Mumbai, Maharashtra, India - 400063
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