Vijay Sales — Issue with elica cooktop from the day of installation 21st September 2020.

Hi,
I have purchased elica cook top
It is 3 burner set. Right side burner was not working with automatic ignition from day one. it is taking more attempt than others 2. That time installation engineer suggest to wait for 2 days also told that it will be satteled automatically but it did not.
Again I raised complaint the engineer came and adjusted the electrode. It worked for 2 days again it went down.
On 26th I raised the complaints to elica. Engineer Raman came on 28th and no solution could provide.
He said that his supervisor will visit and see. His supervisor Mr. Sanjay Kumar visited the place on 1st September 2020 and did some adjustments. Also he broke the gas burner for the adjustment without letting me know.
After his leave I checked and found the broken part. I called him and he casualty said it is ok.
My question is that why this process required? Why did he do without my consent? I strongly object this.
I have brand new product facing issue from day one. I don't want in such a way.
I need replacement.

Product name - Elica cooktop HOB FLEXI HCT 375 DX LOTUS BK.
Owner name -Deepti Narayan
Date of purchase - 19/08/2020
Contact - [protected]