Vijay Sales — kent ro repair

Address:

Bhiwandi

Hello vijay slaes & onsitego,

I had purchase kent ro water purifier from vijay slaes & took extended warranty for 2 more yrs.

I have logged complaint in feb 2020 for water purifier no working & engineer from onsitego visited & replaced filters which got faulty within 2 days. Again engineer visited & done something which didn't worked for more than 2 days.

After which engineer said that part needs to be replaced & currently not available, will arrange part & come back. But i haven't received any call or update for about 15-20 days & after which engineers was unable to visit due to lockdown from 20th march.

Now again i had logged a complaint on 13th june 2020 but still issue persist and no one called for any updates. Again when i called today to vijay sales costumer care they said that ticket has been closed on 22nd july after contacting me but i haven't received any call.

I am completely frustrated due to this type of service from vijay slaes which was unexpected. And will make a note not to buy anything from vijay sales in future.