Vijay Sales — not arranging call or technician from service centre

Address:

Raigad, Maharashtra, 410210

Hi,
I have purchased Hitachi 2 ton 5 star AC from Vijay Sales Kharghar, Navi Mumbai on 22nd Oct, 2017. AC was installed by Hitachi Service center in few day. while installation outdoor of AC was not installed properly. outdoor stand was adjusted forcefully to match with outdoor wholes.
since I have done new concealed piping for my old AC, technician told that same piping will work and he started installation.
Installation was finished and AC was working properly.
in three days for installation we experienced less Cooling and I registered complaint in Vijay sale kharghar.
A technician visited within a week and saw the way machine was installed and took some picture and sent to his boss and he went away that day.
another technician has visited and found AC gas leakage Is a issue.
to find out which part was leaking he conducted nitrogen test in outdoor ad found no leakage then he refused to conduct leakage in piping and said to pay 2000/- for piping leak testing.
I told him since your technician told that piping is ok to install know I will not pay any amount.
so he charged nitrogen in piping and indoor both and said our indoor is ok and leakage is in piping.
I called my technician who earlier done the piping for me. he conducted the nitrogen test and found no leakage in piping.
so I again called Vijay sales saying that your hitachi service guy have not checked indoor individual, so do the same test only on indoor.
know I am following up for indoor nitrogen test from last 3 months but know they are saying that you have to pay for same.

My AC is new and still in warranty and I don't want to pay for any thing now. they should come and do nitrogen test on indoor without any cost.
but they are refusing it.
I want them to take the machine back and give my money back, but they are not listening to my request.

know they should look in to my complaint as soon as possible or I want my full money back along with some penalty from Vijay sales as they are not showing any interest in my complaint neither they are connecting me to service center.

I have taken durable loan to buy this ac and I am regular in paying my emi's this is really bad to see that they are charging for checking there own AC which is in guarantee.

I think this is loot.

Thanks,
Prasad Jogi
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