[Resolved] Vijay Sales — Replacement of product

ssssdafsagdhyn

from Delhi, Delhi

Address:

411037

Dear sir,
On 13th august i have purchased washing machine from vijay sales satara road. On 14th your samsung representative
Mr muzzamil ([protected]) (Registered service order [protected]) visited our home and observed that the packed
Model (Which was already displayed at vijaya sales satara road before our purchase) is broken
1) top cover plastic handle (Spring connected portion) is broken
2) top cover and back panel connectivity portion is loose.

Just showing the broken portion and taking our bills snapshot he left. Then we call back vijaya sales satara road and informed the updates.
Since then daily twice i am doing follow up but totally upset, frustrated with response from vijaya sales satara road.
Every time i got next day commitment and nothing happen till date.
Request you please help us otherwise its difficult to believe on samsung brand as well vijaya sales brand.
Fyi: attached herewith our tax invoice at vijaya sales satara road.
(To prove there is no payment issue)
Hope to get justice from your renowned brand

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Dec 21, 2016

Complaint marked as Resolved

Vijay Sales customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2016

Vijay Sales Customer Care's response Dear Sir,

Please accept our apologies for any inconvenience caused due to the
top cover and back panel issue, we truly regret the same.
We trust that the same has been resolved and would request you to kindly
connect with us on the below given contact details to speak with our Customer
Service team, we assure you that we will provide the best service.
contact no :[protected]
email id : [protected]@vijaysales.com
Timings : from 11am to 8 pm

Thanking you once again for your valued patronage with Vijay Sales.

Best regards

Mahesh Desai